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LDRS 300:

Leadership as Service

Lecture #2a

Influence and Leadership.

Robert Greenleaf’s Servant Leadership and the impact of this movement on society.

Examining the 10 traits of servant leadership more closely.

Looking at the heart of a servant leader.

Love

Humility

Respect

LECTURE #2 WILL FOCUS ON…

Image credit: erhui1979 | Getty Images

Influence & Leadership

Image credit: erhui1979 | Getty Images

Image credit erhui1979/ Getty Images

“Anytime you seek to influence the thinking, behavior, or development of people in their personal or professional lives, you are taking on the role of a leader” (Blanchard, Hodges & Hendry, 2016, p. 24).”

Leadership is a process

of influence.

The greatest influence you have as a leader is to yourself.

LEADING SELF - Matthew 4: 19-20 “Come and follow me”, Jesus said, “and I will send you out to fish for people.” At once they left their nets and followed Him.

You cannot change how someone else thinks or behaves but you can change your own paradigms of thinking.

ANOTHER – Matt. 14: 31-30 – Peter sinks into the waves and calls out to Jesus for help. Peter trusts Jesus to walk on water and to save him when he fails.

OTHERS – John 13: 13-14 – Jesus gives His followers a huge lesson in servanthood and empowers them to do the same.

You can only influence, not change others, or an organization. As a leader build trust through vulnerability and openness, people will respond by becoming a community where change is safe and possible.

ORGANIZATIONS – Matt. 28:18-20 – the Great Commission.

A leader decides to change how a company operates and the change is always in the best interest of the people in the organization.

Leading Self.

“Your Identity is linked closely who or what is your ultimate authority and audience (Blanchard, Hodges & Hendry, 2016, p.27).”

The first step to leading self is to decide who you will follow and to whom you will listen.

“’Come and follow me’, Jesus said, ‘and I will send you out to fish for people.’ At once they left their nets and followed Him (Matthew 4: 19-20, NIV).”

Leading Self begins with knowing who or what you are following.

Jesus calls you and me to follow Him to be more than what we could ever imagine for ourselves.

The men Jesus called to be his followers in Matthew chapter 4 were fishermen, tax-collectors, just ordinary men and women.

All he asked of them is to love and follow him, to trust him.

SELF = perspective

SELF:

Whose am I? (who do I belong to)

If I follow Jesus then I belong to God and in turn God will ultimately lead and direct my life.

If not Jesus, then who is the ultimate authority in your life?

Who am I?

My identity

My life purpose

Where do I find these things? Where does my identity come from?

”For we are his workmanship, created in Christ Jesus for good works, which God prepared beforehand, that we should walk in them (Ephesians 2:10, ESV).”

Pause & Reflect

Whose are you? (Who are you following?)

Who are you?

How would you describe your identity?

Your life purpose?

Where does the direction for these things come from?

You are unique!

One of a kind!

The only one like

You!

Leading Another. Is only truly possible if trust has been established in a leader – follower relationship.

Matt. 14: 31-30 – Peter sinks

into the waves and calls out

to Jesus for help. Peter trusts Jesus to walk on

water and then to save him when

he sank into the water (Blanchard, Hodges & Hendry, 2016).

The greatest influence you have as a leader is to yourself.

LEADING

SELF - Matthew 4: 19-20 “Come and follow me”, Jesus said, “and I will send you out to fish for people.” At once they left their nets and followed Him.

You cannot change how someone else thinks or behaves but you can change your own paradigms of thinking.

ANOTHER – Matt. 14: 31-30 – Peter sinks into the waves and calls out to Jesus for help. Peter trusts Jesus to walk on water and to save him when he fails.

OTHERS – John 13: 13-14 – Jesus gives His followers a huge lesson in servanthood and empowers them to do the same.

ORGANIZATIONS – Matt. 28:18-20 – the Great Commission.

A leader decides to change how a company operates and the change is always in the best interest of the people in the organization.

LEADING ANOTHER = Trust

Trust is built when we are committed to serve and support one another. And trust grows when we engage in trust-worthy behaviors (keeping promises, following through, being available, encouraging each other).

”But when he saw the wind, he was afraid, and beginning to sink he cried out, “Lord, save me.” Jesus immediately reached out his hand and took hold of him, saying to him, “O you of little faith, why did you doubt? (Matthew 14:30-31, ESV).”

Love is the key to build trust,

maintain trust,

and repair trust.

Tell the story of Mount Royal course on business leadership 1980’s

The one thing all leaders need to understand that if they do not have legitimate love for those who follow them they will never lead well because they will not trust a leader who does not openly show they are loved..

There will always be mistrust and doubt on the part of those who follow.

Pause & Reflect;

Who are leaders you trust?

What are some character qualities we look for in leaders we trust?

Are they always trustworthy?

What happens when a leader fails to be trustworthy?

Can that trust be regained?

Tim working for Gordon in the bakery

Gordon treats another employee poorly and and disgraces the other employee and himself.

Tim stopped working for Gordon because he didn’t trust Gordon to treat him well.

Leading Others.

“Effective leaders realize they are to be good stewards of the energy and efforts of those they lead; they honor diversity and acknowledge the power of teamwork (Blanchard, Hodges & Hendry, 2016, p.29).”

Leading Others.

In John 13:13-14 Jesus gives His followers a huge lesson in Servant-hood and empowers them to do the same.

The greatest influence you have as a leader is to yourself.

LEADING

SELF - Matthew 4: 19-20 “Come and follow me”, Jesus said, “and I will send you out to fish for people.” At once they left their nets and followed Him.

You cannot change how someone else thinks or behaves but you can change your own paradigms of thinking.

ANOTHER – Matt. 14: 31-30 – Peter sinks into the waves and calls out to Jesus for help. Peter trusts Jesus to walk on water and to save him when he fails.

OTHERS – John 13: 13-14 – Washing the feet of His disciples. Jesus gives His followers a huge lesson in servanthood and empowers them to do the same.

ORGANIZATIONS – Matt. 28:18-20 – the Great Commission.

A leader decides to change how a company operates and the change is always in the best interest of the people in the organization.

Jesus Demonstrates Servant Leadership.

Link to Utube in the Picture.

LEADING OTHERS = community

Jesus created a community by empowering his followers to serve and then trusting them to do that.

Servant leaders harness the abilities of everyone to carry on the mission.

Honoring diversity.

Honoring teamwork.

”You call me Teacher and Lord, and you are right, for so I am. If I then, your Lord and Teacher, have washed your feet, you also ought to wash one another's feet (John 13:13-14, ESV).”

Jesus showed He trusted them to carry out the mission by leaving the disciples after His death and resurrection.

Pause & Reflect

How do you think the people you lead at home, work or school would describe your leadership in the following situations:

In a time of crisis?

In a time of failure?

In a time of success?

Leading an Organization. ”Then Jesus came to them and said, “All authority in heaven and on earth has been given to me. Therefore go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, and teaching them to obey everything I have commanded you. And surely I am with you always, to the very end of the age (Matt. 28:18-20, NIV).”

When a Servant Leader decides to change how a company operates; the change is always in the best interest of the people within the organization.

The greatest influence you have as a leader is to yourself.

LEADING

SELF - Matthew 4: 19-20 “Come and follow me”, Jesus said, “and I will send you out to fish for people.” At once they left their nets and followed Him.

You cannot change how someone else thinks or behaves but you can change your own paradigms of thinking.

ANOTHER – Matt. 14: 31-30 – Peter sinks into the waves and calls out to Jesus for help. Peter trusts Jesus to walk on water and to save him when he fails.

OTHERS – John 13: 13-14 – Jesus gives His followers a huge lesson in servanthood and empowers them to do the same.

ORGANIZATIONS – Matt. 28:18-20 – the Great Commission. Then Jesus came to them and said, “All authority in heaven and on earth has been given to me. Therefore go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, and teaching them to obey everything I have commanded you. And surely I am with you always, to the very end of the age.”

A leader decides to change how a company operates and the change is always in the best interest of the people in the organization.

Servant LED ORGANIZATIONS = Service culture

By valuing both relationships and results, Jesus created a culture for an effective organization, the church, to be birthed and carry out his mission of love and hope.

Followers of Jesus and the church have for over 2000 years been influencing culture around the globe.

Servant led organizations cultivate unique cultures that foster trust, creativity, work-life balance and harmony.

”And Jesus came and said to them, “All authority in heaven and on earth has been given to me. Go therefore and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit (Matthew 28:18-19, ESV).”

Think / Pair / Share.

Where do you see yourself being the most comfortable? Which one is the most difficult? Leading Self Leading Another Leading Others Leading an Organization

Where do you see yourself being the most comfortable?

Which one is the most difficult?

Leading Self

Leading Another

Leading Others

Leading an Organization

Robert K. Greenleaf

Robert K. Greenleaf coined the term Servant Leadership

Robert K. Greenleaf

Robert K. Greenleaf coined the term Servant Leadership

He worked for AT&T for 40 years and after retiring began exploring how institutions function and how they could better serve society.

Robert K. Greenleaf

Robert K. Greenleaf coined the term Servant Leadership

He worked for AT&T for 40 years and after retiring began exploring how institutions function and how they could better serve society

He credits his ideas from a novel The Journey to the East

1. Listening

2. Empathy

3. Healing

4. Awareness

5. Persuasion

6. Conceptualization

7. Foresight

8. Stewardship

9. Commitment to the Growth of People

10. Building Community

Ten traits of servant leadership according to Greenleaf

listening

Communicating between leaders and followers as an active process.

By listening first you demonstrate who is the more important person in the conversation.

listening

Communicating between leaders and followers as an active process.

By listening first you demonstrate who is the more important person in the conversation.

“Standing in the shoes” of another person and attempting to see the world from that person’s point of view.

EMPATHY…

“Standing in the shoes” of another person and attempting to see the world from that person’s point of view.

EMPATHY…

a research professor at The University of Houston studying courage, vulnerability, shame, and empathy.

HEALING…

To heal means to make whole. Servant leaders care about the personal well-being of their followers.

You can’t expect someone to to do their best when they have needs that interfere with their ability to do the job.

Solve the small problems in the way of people you serve and they will work with you to solve the large ones.

Teamwork makes the dream work but a vision becomes a nightmare when the leader has a bad team. John C. Maxwell.

HEALING…

To heal means to make whole. Servant leaders care about the personal well-being of their followers.

You can’t expect someone to to do their best when they have needs that interfere with their ability to do the job.

Solve the small problems in the way of people you serve and they will work with you to solve the large ones.

AWARENESS…

The quality that makes one attuned and receptive to their physical, social and political environments.

Awareness of self – you know how you are wired and why you act the way you do in situations

Awareness of others – your aware of how others are different from you and have varied needs, thoughts, and behaviors foreign to yours.

Awareness of circumstances and situations as they happen.

Able to move to the balcony.

AWARENESS…

The quality that makes one attuned and receptive to their physical, social and political environments.

Having a wider awareness

of yourself and others

is a common trait of effective

servant leaders.

Understanding strengths,

weaknesses and areas for

development and support is

crucial for maximizing

performance.

Awareness of self – you know how you are wired and why you act the way you do in situations

Awareness of others – your aware of how others are different from you and have varied needs, thoughts, and behaviors foreign to yours.

Awareness of circumstances and situations as they happen.

Able to move to the balcony.

PERSUASION…

It is clear and persistent communication that convinces others to change (Not coercion which uses authority).

Definitely not manipulation. Doing good things for others so they feel indebted to go along with you.

Not passive aggressive. Saying you agree or like what someone is doing but not do anything to help them so they fail and have to do it your way.

Persuasion is being honest, open, transparent and in a humble way state what you believe the right path is to take. Allowing for dialogue and even adjustment if you are shown to be in error. A servant leader is open to change when the need presents itself for the greater good of the group, team or organization.

PERSUASION…

It is clear and persistent communication that convinces others to change (Not coercion which uses authority).

Definitely not manipulation or coercion. Doing good things for others so they feel indebted to go along with you.

Not passive aggressive. Saying you agree or like what someone is doing but not do anything to help them so they fail and have to do it your way.

CONCEPTUALIZATION…

This refers to an individual’s ability to be a visionary for an organization, providing a clear sense of its goals and direction (Big Picture).

The ability to see how all the different pieces fit together.

What the big picture is supposed to look like.

FORESIGHT…

It encompasses a servant leader’s ability to know the future. It is an ability to predict what is coming based on what is occurring in the present and what has happened.

FORESIGHT…

It encompasses a servant leader’s ability to know the future. It is an ability to predict what is coming based on what is occurring in the present and what has happened.

STEWARDSHIP…

It is about taking responsibility for the leadership role entrusted to the leader.

Servant leaders carefully care for the Vision, Followers, Reputation, Relationships, Resources, Planet, and Self because they realize they all are a gift they are entrusted to care for. (Cairnway, 2020)

Followers commit to a leader and trust the leader to steward the trust in a responsible way.

Cairnway, 2020, https://serveleadnow.com/servant-leaders-steward-7-things/

COMMITMENT TO THE GROWTH OF PEOPLE…

Servant leaders are committed to help each person in the organization grow personally and professionally.

COMMITMENT TO THE GROWTH OF PEOPLE…

Servant leaders are committed to help each person in the organization grow personally and professionally.

BUILDING COMMUNITY…

Servant leaders foster the development of community.

Community is a beautiful thing

This picture shows design, purpose, intent, and direction on the part of leadership to create beauty with diversity.

“Servant leadership begins with the natural feeling that one wants to serve first. Then conscious choice brings one to aspire to lead. . . The differences manifests itself in the care taken by the servant– first to make sure that other people’s high priority needs are being served.

The best test is this: do those served grow as persons; do they, while being served become healthier, wiser, freer, more autonomous, more likely themselves to become servants?

And, what is that effect on the least privileged in society; they benefit or at least will they not be further deprived.”

(Robert Greenleaf, 1970)

References

Greenleaf, R. (1970, 01 22). What is Servant Leadership. (G. C. Leadership, Producer) Retrieved 01 22, 2020, from Greenleaf Center For Servant Leadership: https://www.greenleaf.org/what-is-servant-leadership/

Ronald Macdonald homes

Our Mission

Ronald McDonald House BC and Yukon cares for families of children whose health needs take them far from home and keeps families together in a home away from home, providing comfort, compassion, and a sense of community when they need it most.

Our Values

At RMH BC we are:

Family Centered

Compassionate

Respectful

Community Based

Show video to the 3 minute mark.

Cobb’s Bread

A recipe for a strong community

The COBS experience goes beyond our customers’ immediate needs because we strive to connect with the larger community as well: by donating our leftover baked goods at the end of each day, and being a real part of the communities where we operate.

With over $250 million worth of product donations to date, we’re always looking for ways to give back to the incredible people in our neighborhoods.

Young living Essential oils

https://younglivingfoundation.org/

www.carolynprins.com

Black Civil rights leader in the 1960’s

Died in 1968 by assassination

Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.

Injustice anywhere is a threat to justice everywhere.

Our lives begin to end the day we become silent about things that matter.

Not just about getting – it’s about giving.

Imagine a world in which the vast majority of us wake up inspired, feel safe at work and return home fulfilled at the end of the day.

Leaders lead not to serve those above them; they lead to serve those who serve them.

LDRS 300:

Leadership as Service

Lecture #2b

Servant leadership in the real world

Southwest Airlines

Southwest airlines

As you watch the following clip on Southwest Airlines:

pay attention to the 10 traits of servant leadership and examples of those traits in action by this organization and their staff.

Click on picture to view Video.

As you watch this clip, take note of how these two men treat each other with respect and humility.

Values, Vision, and Mission begins at the top.

CLICK HERE: Southwest Airlines

https://www.youtube.com/watch?v=pYxbGfAS450&t=20s

HUMILITY

“Don’t think of yourself more highly than you ought, but rather think of yourself with sober judgment, in accordance with the faith God has distributed to each of you (Romans 12:3, ESV).”

When you think of the concept of humility, what pictures first come to your mind?

Which leaders do you think represented humility? Why and how was this shown?

PAUSE & REFLECT…

When you think of the concept of humility, what pictures first come to your mind?

Which leaders in your past do you think represented humility?

How was their humility shown?

PAUSE & REFLECT…

Jesus Demonstrates Humility.

Link to Utube in the Picture.

PHILIPPIANS 2: 1-10 TALKS ABOUT THE HUMILITY OF JESUS…

So if there is any encouragement in Christ, any comfort from love, any participation in the Spirit, any affection and sympathy, 2 complete my joy by being of the same mind, having the same love, being in full accord and of one mind. 3 Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.

Jesus was in heaven as a part of the God Head (Trinity –Father, Son & Holy Spirit) but left his place of position and power to become a baby.

4 Let each of you look not only to his own interests, but also to the interests of others. 5 Have this mind among yourselves, which is yours in Christ Jesus, 6 who, though he was in the form of God, did not count equality with God a thing to be grasped,7 but emptied himself, by taking the form of a servant, being born in the likeness of men.

PHILIPPIANS 2: 1-10 TALKS ABOUT THE HUMILITY OF JESUS…

Jesus was in heaven as a part of the God Head (Trinity –Father, Son & Holy Spirit) but left his place of position and power to become a baby.

8 And being found in human form, he humbled himself by becoming obedient to the point of death, even death on a cross.

9 Therefore God has highly exalted him and bestowed on him the name that is above every name, 10 so that at the name of Jesus every knee should bow, in heaven and on earth and under the earth, 11 and every tongue confess that Jesus Christ is Lord, to the glory of God the Father.

PHILIPPIANS 2: 1-10 TALKS ABOUT THE HUMILITY OF JESUS…

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