case1study
amjad93
Lecture2-3.pptxChapter six
Employee Attitudes and their effects
Lecture 2/3
PART 1 : Nature of employee attitudes(CONT.) Part 2 : Effects of employee attitudes: Part 3 Studying job satisfaction
Spillover effect….
Managers need to monitor not only the job and immediate work environment but also their employee’s attitudes towards other parts of life.
Environmental impact: job satisfaction is one part of life satisfaction. The nature of a worker’s environment of the job indirectly influences his or her feelings of the job.
Concept : individual differences
Concept : A whole person
Concept : perception
Job involvement: is the degree to which employees immerse themselves in their jobs, invest time and energy in them and view work as a central part of their overall lives.
Organizational commitment: is the degree to which an employee identifies with the organization and wants to continue actively participating in it.
Work moods: employees have feelings about their jobs that are highly dynamic, they can change within a day, hour, or minute. These attitudes towards jobs are called work moods. They are directly affected by managerial actions ,such as pleasant work place ,social interaction ,fun etc.
Factors that inhibit and that stimulate employee commitment , text book p.207
| Inhibiting factors | Stimulating factors |
| Excessive blaming | Clarity of rules and policies |
| Insincere gratitude | Investments in employees |
| Failure to follow through inconsistencies | Respect and appreciation for efforts |
| Inflated egos and bullying | Making employees feel valued |
Part 2 : Effects of employee attitudes:
Dissatisfied employees may engage in psychological withdrawal (e.g. Day dreaming on the job) physical withdrawal (e.g. unauthorized absence, early departure..) or even over acts of aggression.
The satisfied employees may provide acts of customer service beyond the call of duty, having sparkling work records.
Employee performance: the high performance contributes to high job satisfaction. Better performance typically leads to higher economic , sociological and psychological rewards.
Performance
Satisfaction or dissatisfaction
Perception of equity in rewards
Rewards
Greater or less effort
Greater or less commitment
Turnover
Absenteeism
Tardiness
Theft
Violence
Poor organizational citizenship
Importance of equitable rewards
Dissatisfaction
Preparation for Next lecture 3/3
Read about:
Studying job satisfaction
refer to text book p.214
Assignment 1 (5 marks)
Explain the relationship of job satisfaction and turnover based on the diagram , refer to text book starting from p 209,
Assignment 2 (5 marks)
Explain the four products of employee- organizational attitudes based on the given diagram , refer to text book starting from p 209,
How assignments should be answered?
Work on your own
Write briefly
Use your own words , paraphrase the ideas.
Similar answers will be strictly judged.
Note: The deadline for submitting work is Sunday, April 5 at 11 pm.
