Discussion

WON’T BE VISIBLE TO THE EYE ROBOTS PEOPLE CURRENTLY TOIL

ABOUT 65% OF ALL JOBS IN VEGAS ARE SUSCEPTIBLE TO AUTOMATION BY 2035

ACROSS THE U.S., 55% (OR MORE) OF JOBS IN ALMOST ALL METROPOLITAN AREAS FACE THIS SAME SCENARIO

• IT HAS

• CREATED NEW TYPES OF WORK

• ENABLED NEW WAYS TO DO TRADITIONAL WORK

• SUPPORTED NEW WAYS TO MANAGE PEOPLE

• IT HAS CHANGED TRADITIONAL WORK

• THE WAY WORK IS DONE

• HOW WE COMMUNICATE

• DECISION-MAKING

• COLLABORATION

• CONNECTING IN NEW WAYS

• MANAGING IN NEW WAYS

• BEHAVIOR

• OUTCOME

• PERSONNEL

DIGITAL

PROVIDES NEW

OPPORTUNITIES

• WORK CAN BE DONE ANYWHERE, ANYTIME

• PEOPLE DESIRE FLEXIBILITY

• WORKING FROM HOME

• MOBILE WORKERS WORK FROM ANYWHERE

• VIRTUAL TEAMS INCLUDE REMOTE WORKERS AS WELL

AS THOSE IN THEIR OFFICES

Driver Effect

Shift to knowledge-based work

Decouples work from any particular place

Changing demographics & lifestyle preferences

Workers desire geographic & time- shifting flexibility

New technologies with enhanced bandwidth

Remotely-performed work is practical & cost-effective

Web ubiquity Can stay connected 24/7

“Green” concerns Reduced commuting costs; real estate energy consumption; travel costs

Advantages of Remote Work Potential Problems

Reduced stress: better ability to meet schedules; less distraction at work

Increased stress: Harder to separate work from home life

Higher morale & lower absenteeism

Harder to evaluate performance

Geographic flexibility Employee may become disconnected

from company culture

Higher personal productivity Telecommuters are more easily replaced by offshore workers

Housebound individuals can join the workforce

Not suitable for all jobs or employees

Informal Dress Security might be more difficult

Challenges Virtual Teams Traditional Teams

Communications • Multiple time zones can lead to greater efficiency but can lead to communication difficulties & coordination costs (passing work)

• Non-verbal communication is difficult to convey

• Same time zone. Scheduling is less difficult

• Teams may use richer communication media

Technology Proficiency is required in several technologies • Support for face-to-face interaction without replacing it

• Skills & task-technology fit is less critical

Team Diversity • Members represent different organizations & / or cultures

• Harder to establish a group identity

• Necessary to have better communication skills

• More difficult to build trust, norms

• Impact of deadlines not always consistent

• More homogeneous members

• Easier group identity

• Easier to communicate

• MAJOR CONCERN

• RESISTED IF VIEWED AS NEGATIVE IMPACTS

•

• DENYING

• SABOTAGING

• CHALLENGING

• REFUSING

M a

rk e

ti n

g

S a

le s

O p

e ra

ti o

n s

F in

a n

c e

L a

w

Management Team Product Inquiry Process

Purchasing Process

Servicing Process

Resolution Process

C u

st o

m e

r

Information Flows

Focus – Optimization

F o

c u

s –

E x p

e ri e

n c

e

•

•

•

•

Silo Perspective Business Process Perspective

Definition Self-contained functional

units such as marketing, operations, finance

Interrelated, sequential set

of activities and tasks that turns inputs into outputs

Focus Functional Cross-functional

Goal Accomplishment

Optimizes on functional goals, which might be suboptimal for the organization

Optimizes on organizational goals, or the “big picture”

Benefits Highlighting and developing core competencies; functional efficiencies

Avoiding work duplication and cross-functional communication gaps; organizational effectiveness

Problems Redundancy of information throughout

the organization; cross- functional inefficiencies; communication problems

Difficult to find knowledgeable

generalists; sophisticated software is needed

•

•

•

•

•

•

•

•

•

•

• TOOLS

• ENTERPRISE SOFTWARE PACKAGES

•

•

•

•

• HUNDREDS OF SYSTEMS

•

• INTEGRATE INFORMATION FLOWS

• INDUSTRY “BEST” PRACTICES

• NEED TO BE INTEGRATED

• ASSEMBLY (CUSTOMIZATION) IS REQUIRED

• SYSTEMS EVOLVE

• THE VALUE CHAIN MODEL TO CUSTOMERS

• OBTAIN, ENHANCE RELATIONSHIPS WITH & RETAIN CUSTOMERS

• BETTER CUSTOMER SERVICE

•

•

• INTEGRATED SUPPLY CHAIN

• LINKED ACROSS COMPANIES

• OPTIMIZES COSTS & OPPORTUNITIES

• LATEST INFORMATION ABOUT SALES EXPECTED & INVENTORIES

•

Advantages Disadvantages

• Represent “best practices”

• Allow modules through the

organization to communicate with

each other

• Enable centralized decision making

• Eliminate redundant data entry

• Enable standardized procedures in

different locations

• Require enormous amount of work

• Require redesign of business

practices for maximum benefit

• Have very high cost

• Are sold as a suite, not individual

modules

• Require organizational changes

• Have high risk of failure

•

• STARTING OUT

• NOT RELIED UPON FOR STRATEGIC ADVANTAGE

• SYSTEMS ARE IN CRISIS

•

• ARE RELIED UPON FOR STRATEGIC ADVANTAGE

• DOES NOT FIT THE ORGANIZATION

• LACK OF TOP MANAGEMENT SUPPORT

THANK YOU! (AND PLEASE DON’T FORGET TO POST QUESTIONS TO THE “I’VE GOT

A QUESTION!” DISCUSSION FORUM)