transformational leadership Due April 17, 2019

Service Industry Transformational Leadership

Essential Competency

Learning Objective

(what, specifically, do I want to learn?)

Strategies & Resources Required to Meet Competencies

(how will I learn?)

Evidence

(how will I demonstrate that I have learned?)

Criteria for Evaluation & Means of Validation

(how do I want to be evaluated?)

1.) Functional Area Expertise & General Business Integration

To find out the different functional areas (which I expect to include marketing and communication, sales and customer service, accounting, corporate services, human resources and knowledge and innovations) in the service industry and breaking them down in order to be able to check how activities in the industry flow, the mechanisms of operation, the processes involved in collaborative management, and the decision making process.

To identify the different strategies used in the service industry to coordinate the business cultures, its goals and objectives and technology with the set business targets.

To identify how these strategies are used and their pros and cons as concerning the service industry.

To specifically identify what happens in personal, vertical, horizontal, and data integration.

1.a) Hypothesis; Leaders in successful companies possess more traits of transformation leadership than unsuccessful ones.

i). For the service to be productive functional areas such as marketing and communication, sales and customer service et cetera, must be provided.

ii). With proper business integration the service industry will observe high profit levels

2. a) The research intends make comparisons between the performance of companies within the service industry in regard as to whether they have invested on transformational leadership or not.

b). The purpose of the comparisons is in order to make a ranking of the factors which affected the success of transformation leadership in the industry.

c). what are the characteristics of idealized influence in successful and less successful companies in the service industry?

What characterizes intellectual stimulation?

What the characteristics of inspirational motivation are?

Which traits of individualized consideration are used in the industry?

3.) Service industries such as Starbucks have considered using transformational leadership and the literature review will try to seek how the type of leadership influences innovation, strategic changes in leadership and creation of a conducive working environment.

The hypothesis is expected to be true and that those companies embracing the transformational leadership approach will be highly performing and more productive than those which have not.

Appropriate formulation of hypothesis and problem statement.

Quality of resources used.

2.) Oral/ Written Communication Proficiency

To find out the different channels of communication between the companies’ executives with transformational leadership skills and their subordinates.

To identify the challenges faced by transformational leaders in oral and written mediums of communication

To identify the strengths and advantages enjoyed by companies with transformational leaders.

1.) Transformational leaders with high competencies in both oral and written communication are reason for the success of companies in the service industry.

2.) What are the different competencies required in service industry communication between the leaders and the workers?

After identification, the competencies will be compared in their order of importance.

Why the specific competencies in the industry?

How the competencies affect the coordination of activities in companies.

3.) Focus on the most critical aspects of oral communication such as good listening skills, word choice, body language and tone.

Companies with transformational leaders will be expected to have well-structured channels of communication. How well the flow of information is sustained and the time taken for the messages to be reacted on.

Proper communication and effective flow of information is critical and therefore with transformational leadership, this is a key consideration to be observed.

Quality resources used.

Analysis drawn from the research.

3.) Teamwork, Human Relations and Organizational Effectiveness

To explain the significance of working as a team in an organizational setting

To identify the different types of work teams in the service industry

To identify and list the characteristics which are possessed by an effective team.

To find out the principles that hold the teams together and that support the process of team building.

To identify and make a description of the different skills members of the teams have and that are needed by leaders to team-building.

1.) Successful transformational leaders are effective in team-building and possess the necessary skills required to guide teams of workers.

2. i) For companies to be successful, the different strategies used are areas of concern and whether team-building style of leadership is embraced and the perceptions of the workers towards the strategy.

ii) The objective or purpose is to identify the specific teams build by companies I the service industry and whether they are cross-functional or self-managed teams.

iii). What skills are used by workers in the service industry when it comes to team building?

What specific skills do transformational leaders have in possession that help them carry out their duties?

What Principles have been holding together teams in the service industry and why are they important?

3.) Of interest in the companies will be the factors which affect the performance of teams in their works. The stages these groups have to undergo and the threats to them and what is likely to cause their dysfunction. Lastly, the specific teams the organizations in the service sector have created to help them achieve work goals and objectives.

Providing the structure of administration and how the groups are created and run. I expect to find groups which have ideal group characteristics more likely to survive and sustain themselves in to the future.

Leaders of groups should be in possession of key leadership traits to be able to smoothly run the groups and manage any conflicts likely to arise from the workers in the groups.

Appropriate formulation of hypothesis and problem statement.

Analysis drawn from the research.

4.) Problem Solving and Decision Making Proficiency

To investigate the processes involved in service industry’s problem solving techniques.

To investigate the decision making process and the different factors put into consideration concerning group work.

1.) The service industry is dependent on the problem-solving and decision-making skills possessed by the transformational leaders for their success in management and leadership.

2. i). The issue of focus will be the processes which the companies use in problem solving and decision making about their sales, marketing, growth strategies, human resource et cetera.

The pros and cons associated with the decision making processes used by the industries in their strategies.

ii). The aim of the research in this aspect is to try and connect decision making and problem solving of the service industry companies to their success and performance.

iii). What method was suitable and easy to adopt in decision-making?

What are its advantages and disadvantages and why it is the most suitable?

What are the procedures involved in the decision making process?

3.) The topics of interest in this case are simple decision-making and problem-solving processes involved, the steps followed in decision-making and the pros and cons associated with the chosen decision-making technique.

The expected outcomes of the activity will be that companies which are successful in management and transformational leadership make proper use of the best decision-making and problem solving techniques.

Appropriate formulation of hypothesis and problem statement.

Analysis drawn from the research.

5.) Complementary Personal Attitudes, Values and Traits

To understand the role played by personal attitudes, values and traits in determining work behavior.

To identify the different work attitudes which affect working behaviors.

Identify the most critical behavior sets which are key for better performance in the service industry.

1.) Companies in service industry hired people putting into consideration their knowledge, personalities, abilities, skills, attitudes and values.

2, i). What do the employees consider in the work aspect before hiring? The different factors of worker personalities, attitudes and values which affect how managers plan, organize, lead and control management.

ii). The purpose of identifying the personality traits is to find out the ones relevant to the companies and their behavior culture. It is also to identify the relationship that exists between work behavior and personality as well as the link between work behavior and worker values.

iii). What are values?

What are personality traits?

What connects personality traits and work behavior?

What links work behavior and values?

Why do managers have to understand the specific traits that are critical in an employee and the work behavior?

3.) The areas of concern will be topics like; the best personality traits and how they can be identified, how to test these traits during employee selection for example personality testing.

The companies in the service industries employing the use of transformational leadership approach are expected to be keen considering employee personality as a potential predictor of their work behavior.

I anticipate to find common in the workers of companies in the industry some particular traits such as high self-esteem, self-discipline, benevolence, independence et cetera.

Appropriate formulation of hypothesis and problem statement.

Analysis drawn from the research

Capstone Section or Major Milestone

Start and End Date

Functional Area Expertise and General Business Integration

Written/Oral Communication Proficiency

Teamwork, Human Relations and Organizational Effectiveness

Problem Solving and Decision Making Proficiency

Complementary Personal Attitudes, Values and Traits