Question

Six Sigma Process Map

SIX SIGMA PROCESS MAP TEMPLATE

PROCESS

ANALYSIS COMPLETED BY

DEPARTMENT(S)

DATE COMPLETED

K E Y

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STEP

START / END

INPUT / OUTPUT

DOCUMENT

FLOWCHART LINK

CONNECTORS

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Pareto Chart Template

	PARETO CHART TEMPLATE
	The Pareto principle states that, for many events, roughly 80% of the effects come from 20% of the causes.
	SORT DATA DESCENDING / HIGH-TO-LOW
	C A U S E	E F F E C T	CUMULATIVE
	CATEGORY / DESCRIPTION	COUNT	PERCENTAGE
	Issue 1	74	23%
	Issue 2	58	42%
	Issue 3	49	57%
	Issue 4	33	68%
	Issue 5	28	76%
	Issue 6	26	85%
	Issue 7	22	91%
	Issue 8	16	97%
	Issue 9	8	99%
	Issue 10	3	100%
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COUNT Issue 1 Issue 2 Issue 3 Issue 4 Issue 5 Issue 6 Issue 7 Issue 8 Issue 9 Issue 10 74 58 49 33 28 26 22 16 8 3 CUMULATIVE PERCENTAGE Issue 1 Issue 2 Issue 3 Issue 4 Issue 5 Issue 6 Issue 7 Issue 8 Issue 9 Issue 10 0.2334384858044164 0.41640378548895901 0.57097791798107256 0.67507886435331232 0.76340694006309151 0.8454258675078864 0.91482649842271291 0.96529968454258674 0.99053627760252361 1

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Control Plan Template

CONTROL PLAN TEMPLATE

SOP #

PROCESS STEP

WHAT'S CONTROLLED

INPUT OR OUTPUT

SPECIFICATION CHARACTERISTIC

SPECIFICATIONS

METHOD OF MEASUREMENT

METHOD OF CONTROL

SAMPLE SIZE

FREQUENCY

WHO / WHAT MEASURES

RECORDING LOCATION

DECISION / CORRECTIVE ACTION

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Voice of Customer Six Sigma

	VOICE OF CUSTOMER (VOC) SIX SIGMA TEMPLATE
	ID	CUSTOMER IDENTITY	VOICE OF THE CUSTOMER	KEY CUSTOMER ISSUE(S)	CRITICAL CUSTOMER REQUIREMENT
	#	Who is the customer?	What did the customer say?	What does the customer need?	What resulting action is required?
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Tree Diagram Template

	TREE DIAGRAM TEMPLATE
		OBJECTIVE /		PRIMARY MEANS /		SECONDARY MEANS /		TERTIARY MEANS /		FOURTH LEVEL /
		VISION		LONG-TERM		SHORT-TERM		MEASURES		TARGETS
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