Lean Sigma Six- Measure
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LeanSixSigmaTemplateMeasure-FeedbackCorrection.pptxProject Progress Overview
Key Deliverables:
List of Customer(s) and Project CTQs
Team Charter
High Level Process Map (COPIS/SIPOC)
Stakeholder, Commitment, Involvement, or Forcefield Analysis
CTQ
Operational definition, Specification limits, target, defect definition for Project Y(s)
Data Collection Plan
Measurement System Analysis
Process Capability or Sigma
Value Stream or Time Value Mapping
Cause and Effect Diagram
FMEA (optional)
Statistical Goal Statement for Project
List of Statistically Significant Xs
Hypothesis Testing
Error Proofing
Assessment Criteria
Change Management
Prioritization Matrices
Solution Screening
Pilot
Key Performance Indicators
Statistical Process Control
Control Charts
Standardized Processes
Tollgates:
Planned
Completed
mm/dd/yyyy
9/20/2019
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
Define
Measure
Analyze
Improve
Control
Overview
11/10/2019
‹#›
1
Working through a Problem
ANALYZE: Change to a Statistical Problem
-Set realist goals
360 peer feedback tool
Review discipline actions (in handbook)
Establish Process Capability
Set Performance Objectives
Identify Variation Sources
IMPROVE: Develop a Statistical Solution
Screen Potential Causes
Discover Variable Relationships, Propose Solutions
Establishing Operating Tolerances, Pilot Solutions
CONTROL: Implement the Practical Solution
Maintain the improvements by standardizing the work methods or processes. Documents change processes, train employees, continue tracking metrics.
Validate X Measurement Systems
Determine Process Capability
Implement Process Control
DEFINE: Formulate the Practical Problem
Develop Team Charter
Define Process – COPIS/SIPOC
Voice of Customer
-Reduce employee turnover by 20%.
-Update employee handbook.
-Improve employee feedback
-Capture a baseline data for employee turnover
-Ensure handbook regulations are updated
Select the CTQ characteristic
Define CTQ Performance Standards
Data Collection Plan & MSA
MEASURE: Investigate the Practical Problem
Y
x
y
y
y/x
Develop and implement solutions that reduce employee turnover.
Measure
11/10/2019
‹#›
2
Michelle Cox (MC) - How do you know 20% is the right amount? How will the employee handbook help with feedback?
Michelle Cox (MC) - A 360 degree peer feedback tool is very difficult to implement. Consider a less complex feedback program, especially for a small company as there will be less annonymity .
Measure
Define CTQ Performance Standards
CTQ
Start with the VOC Translation Matrix in Step 1
Needs Statement
Reduce employee turnover by 20%.
Project Y Measure
-Improve employee turnover cost
-Employ satisfied employees
Operational Definition
-Improve performance feedback tool
-Update employee handbook
Target/Nominal Value
20%
Specification/Tolerance limit(s)
-Nonprofit
-Budget
(Delete this box prior to tollgate)
You can copy this page as many times as necessary to cover the CTQ’s identified (delete slide if not used)
Basic Statistics for Continuous Data
11/10/2019
‹#›
3
1. Addresses: What Does the Customer Want? What is a Good Product/Process? What is a Defect?
2. Goal of Performance Standard is to Translate the Customer Need into a MEASURABLE Characteristic.
3. Operational Definition is a Precise Description that Tells How to get a Value for the Characteristic You are Measuring.
If you have more than one Project CTQ, you can either duplicate this page to show the additional CTQ’s or you can add additional boxes.
Michelle Cox (MC) - A tolerance is defined by a regulation. A specification limit is set by the customer, which is the employee. As such, you do not have any.
Michelle Cox (MC) - The operational definition of employee turnover would be the departure of employees that is not for cause. The reason you would want to define that is because you do not want to keep employees that may be not qualified or that are having performance issues. As such, you do not want that departure to be counted in the turnover rates.
Measure
Select the CTQ Characteristic (Y)
(Delete this box prior to tollgate)
Double-click to open Excel Worksheet and enter data. You can use this QFD instead of prior page info if you prefer (delete slide if not used).
QFD
11/10/2019
‹#›
4
***I have not received the information needed to put in this slide***
Michelle Cox (MC) - This is not employees. This is the 3 things that your employees told you in the Voice of customer. Then think about how you can measure those items. They cannot all be 5s one will be a 5, one will be a 4, and one will be a 3.
Project Progress Overview
Key Deliverables:
List of Customer(s) and Project CTQs
Team Charter
High Level Process Map (COPIS/SIPOC)
Stakeholder, Commitment, Involvement, or Forcefield Analysis
CTQ
Operational definition, Specification limits, target, defect definition for Project Y(s)
Data Collection Plan
Measurement System Analysis
Process Capability or Sigma
Value Stream or Time Value Mapping
Cause and Effect Diagram
FMEA (optional)
Statistical Goal Statement for Project
List of Statistically Significant Xs
Hypothesis Testing
Error Proofing
Assessment Criteria
Change Management
Prioritization Matrices
Solution Screening
Pilot
Key Performance Indicators
Statistical Process Control
Control Charts
Standardized Processes
Tollgates:
Planned
Completed
mm/dd/yyyy
9/20/2019
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
mm/dd/yyyy
Define
Measure
Analyze
Improve
Control
Overview
11/10/2019
‹#›
5
Working through a Problem
ANALYZE: Change to a Statistical Problem
-Set realist goals
Set yearly performance reviews
Review discipline actions (in handbook)
Establish Process Capability
Set Performance Objectives
Identify Variation Sources
IMPROVE: Develop a Statistical Solution
Screen Potential Causes
Discover Variable Relationships, Propose Solutions
Establishing Operating Tolerances, Pilot Solutions
CONTROL: Implement the Practical Solution
Maintain the improvements by standardizing the work methods or processes. Documents change processes, train employees, continue tracking metrics.
Validate X Measurement Systems
Determine Process Capability
Implement Process Control
DEFINE: Formulate the Practical Problem
Develop Team Charter
Define Process – COPIS/SIPOC
Voice of Customer
-Reduce employee turnover by 20% (as requested by the stakeholders).
-Update employee handbook.
-Improve employee feedback
-Capture a baseline data for employee turnover
-Ensure handbook regulations are updated
Select the CTQ characteristic
Define CTQ Performance Standards
Data Collection Plan & MSA
MEASURE: Investigate the Practical Problem
Y
x
y
y
y/x
Develop and implement solutions that reduce employee turnover.
Measure
11/10/2019
‹#›
6
Measure
Define CTQ Performance Standards
CTQ
Start with the VOC Translation Matrix in Step 1
Needs Statement
Reduce employee turnover by 20%.
Project Y Measure
-Improve employee turnover cost
-Employ satisfied employees
Operational Definition
-Improve performance feedback tool
-Update employee handbook
Target/Nominal Value
20%
Specification/Tolerance limit(s)
-Nonprofit
-Budget
(Delete this box prior to tollgate)
You can copy this page as many times as necessary to cover the CTQ’s identified (delete slide if not used)
Basic Statistics for Continuous Data
11/10/2019
‹#›
7
1. Addresses: What Does the Customer Want? What is a Good Product/Process? What is a Defect?
2. Goal of Performance Standard is to Translate the Customer Need into a MEASURABLE Characteristic.
3. Operational Definition is a Precise Description that Tells How to get a Value for the Characteristic You are Measuring.
If you have more than one Project CTQ, you can either duplicate this page to show the additional CTQ’s or you can add additional boxes.
Measure
Select the CTQ Characteristic (Y)
(Delete this box prior to tollgate)
Double-click to open Excel Worksheet and enter data. You can use this QFD instead of prior page info if you prefer (delete slide if not used).
QFD
11/10/2019
‹#›
8
***I have not received the information needed to put in this slide***
Measurements
Years at the job
Education Level
Current or prior employee
Discipline Occurrences
Customer Requirement (CTQ)
CTQ
Importance
Weighting
Employee 1 5
Employee 2 5
Employee 3 5
Employee 4 5
Employee 5 5
Employee 6 5
Employee 7 5
Employee 8 5
Employee 9 5
Employee 10 5
Overall Relationship Score- - - -
D-QFD
| 0 | Define - QFD | ||||||||||
| Quality Functional Deployment (QFD) | |||||||||||
| Measurements | |||||||||||
| Years at the job | Education Level | Current or prior employee | Discipline Occurrences | ||||||||
| Customer Requirement (CTQ) | CTQ Importance Weighting | ||||||||||
| Employee 1 | 5 | ||||||||||
| Employee 2 | 5 | ||||||||||
| Employee 3 | 5 | ||||||||||
| Employee 4 | 5 | ||||||||||
| Employee 5 | 5 | ||||||||||
| Employee 6 | 5 | ||||||||||
| Employee 7 | 5 | ||||||||||
| Employee 8 | 5 | ||||||||||
| Employee 9 | 5 | ||||||||||
| Employee 10 | 5 | ||||||||||
| Overall Relationship Score | - | - | - | - |
D-QFD
| 0 | Define - QFD | ||||||||||
| Quality Functional Deployment (QFD) | |||||||||||
| Measurements | |||||||||||
| Years at the job | Education Level | Current or prior employee | Discipline Occurrences | ||||||||
| Customer Requirement (CTQ) | CTQ Importance Weighting | ||||||||||
| Employee 1 | 5 | ||||||||||
| Employee 2 | 5 | ||||||||||
| Employee 3 | 5 | ||||||||||
| Employee 4 | 5 | ||||||||||
| Employee 5 | 5 | ||||||||||
| Employee 6 | 5 | ||||||||||
| Employee 7 | 5 | ||||||||||
| Employee 8 | 5 | ||||||||||
| Employee 9 | 5 | ||||||||||
| Employee 10 | 5 | ||||||||||
| Overall Relationship Score | - | - | - | - |
