leadership management

1.

Read

the following

article

:

https://www.workplacestrategiesformentalhealth.com/mmhm/pdf/articles/Responding_to_Emo

tionally_Distressed_Workers.pdf

In no

less than 50

words, what did you learn from the article that could help you

respond to the

emotional states of co

-

workers in a

workplace?

2.

What

are

the alternative approaches to

:

a: guilt

;

and

b. pity

that

could

be

use

d

in the workplace

?

3.

Describe a decision

-

making process you have undertaken that took into account the

emotions of others. What was the decision and how did it impact on the individual

concerned?

4.

Scenario: You work for

McDonalds

(or a fast food store

with which

you are familiar)

as a

team leader where you supervise 5 other staff.

One of your colleagues (another supervisor)

has told you that some of

your staff have been complaining and are not happy. Instead of

talking to others, you would prefer that your staff

discussed their thoughts and feelings

with you.

A.

In this situation, what could you implement

?

B.

Outline one method that you can use to assist others to understand the effect of their

(the

staff that are not happy and talking to other

s

about it)

behaviour and emotions on others

in the workplace.

C.

Imagine that you have a co

-

worker who finds it difficu

lt to manage their stress. They often

have a short temper with their colleagues and have often felt so stressed that they are

close to tears.

5.

Develop a plan for your co

-

worker containing three actions or behaviours they can

adopt

to self

-

manage their emot

ions.

Develop a

three

-

step

plan for one of your peers which will

help them to develop their emotional intelligence.

Within your plan, c

onsider

how the person

can build productive relationships and maximise

workp

lace outcomes.

You may use the following table as a guideline for your plan:

Steps

Impact

6.

Imagine you are working at McDonalds (or again a s

t

ore you are familiar)

.

Ide

ntify and

outline two potential

opportun

i

ties

to utilise emotional intelligence to increase team

performance

for the organisation

.

Hint:

https://www.mcdonalds.com/g

b/en

-

gb/help/faq/18508

-

what

-

are

-

mcdonalds

-

short

-

term

-

and

-

long

-

term

-

goals

-

and

-

objectives.html

1. Read the following article:

https://www.workplacestrategiesformentalhealth.com/mmhm/pdf/articles/Responding_to_Emo

tionally_Distressed_Workers.pdf

In no less than 50 words, what did you learn from the article that could help you respond to the

emotional states of co-workers in a workplace?

2. What are the alternative approaches to:

a: guilt; and

b. pity that could be used in the workplace?

3. Describe a decision-making process you have undertaken that took into account the

emotions of others. What was the decision and how did it impact on the individual

concerned?

4. Scenario: You work for McDonalds (or a fast food store with which you are familiar) as a

team leader where you supervise 5 other staff.One of your colleagues (another supervisor)

has told you that some of your staff have been complaining and are not happy. Instead of

talking to others, you would prefer that your staff discussed their thoughts and feelings

with you.

A. In this situation, what could you implement?

B. Outline one method that you can use to assist others to understand the effect of their (the

staff that are not happy and talking to others about it) behaviour and emotions on others

in the workplace.

C. Imagine that you have a co-worker who finds it difficult to manage their stress. They often

have a short temper with their colleagues and have often felt so stressed that they are

close to tears.

5. Develop a plan for your co-worker containing three actions or behaviours they can adopt

to self-manage their emotions.Develop a three-step plan for one of your peers which will

help them to develop their emotional intelligence.

Within your plan, consider how the person can build productive relationships and maximise

workplace outcomes.

You may use the following table as a guideline for your plan:

Steps Impact

6. Imagine you are working at McDonalds (or again a store you are familiar). Identify and

outline two potential opportunities to utilise emotional intelligence to increase team

performance for the organisation.

Hint: https://www.mcdonalds.com/gb/en-gb/help/faq/18508-what-are-mcdonalds-short-term-and-

long-term-goals-and-objectives.html