leadership and management skills

Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:

· Writing

· Interact with others

· Navigate the world of work

· Get the work done

Answer the activity in as much detail as possible, considering your organisational requirements.

1. This skills based activity will require you to identify any difficulties affecting workplace relationships. You will then be expected to develop and implement an action plan for the successful resolution of these difficulties. Appropriate vocabulary, grammatical structure, and conventions should be incorporated within the action plan.

This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.

3. SCENARIO FOR TASK 2 OF SKILLS ACTIVITY

4.

5. You are a team leader in an Accounting firm and you have noticed that Sam (one of your team members) has been coming in late to work on quite a number of occasions. He appears to be depressed and his performance and appearance has dropped off considerably in the last 2 months.

6. You have previously called him to discuss the issues and have found that he has recently “broken up” with his girl friend. You have organised for him to have some counselling and have agreed to review the situation in a month’s time.

7. In the meantime you will be doing a progress report and will schedule a meeting to review Sam’s performance and give feedback including suggestions for improvement.

8. Over the month you observed the following:

9. Week 1 2 3 4

10. No. of times late to work 2 3 2 1

11. No. of clients billed 1 2 4 4

12. Completed tax returns 3 6 8 9

13.

14. In addition it appears that Sam’s mood has lifted and he is communicating with his co-workers much better.

15.

16. NOTE: The more clients that are billed (i.e. sent an invoice for work done) the better.

17. The more tax returns completed the better.

18.

Choose a member of your team and track their progress over a period of time agreed with your assessor (i.e. one week, one month, one quarter etc.). During this time, you should:

· Create a progress report for the employee

· Conduct an employee review

· Give performance feedback.

This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.

19. Draft a recruitment drive which shows evidence of being inclusive towards a diverse workforce. A diverse workforce includes:

· People with disabilities

· Women

· Indigenous Australians

· Overseas workers

· Mature workers

· Trainees

· People from different cultural backgrounds.

This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:

· Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution

· Outline legislation relevant to managing effective workplace relationships.

Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. Can you provide five tips for networking introductions?

2. Can you come up with five ideas for maintaining relationships through networking?

3. What is the Fair Work Act 2009 and how does it apply to employees and employers?

Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

This activity will enable you to demonstrate the following performance evidence:

· Develop and/or implement processes to manage ideas and information

· Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to

· Provide leadership through own behaviour

· Plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation

· Develop and/or implement processes and systems to manage difficulties

Answer the activity in as much detail as possible, considering your organisational requirements.

1. Conduct (or simulate) a consultation process with 3-5 employees. This consultation process should provide team members with the opportunity to bring forward any issues within the company and to give their input on resolutions. The process may include any of the following:

· Meetings

· Performance reviews

· Employee satisfaction surveys

· Root cause analysis.

After the consultation process is complete, you must provide feedback to the team members on the outcomes.

This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.

2. Establish a policy to ensure that your organisation’s cultural diversity and ethical values are adhered to. Ensure that various aspects of cultural diversity are taken into account and create the policy in accordance with organisational expectations.

This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.

3. Conduct a team-building activity with a group of 3-6 team members. The purpose of the activity is to provide the assessor with an opportunity to assess your ability to gain and maintain the trust of colleagues, to show leadership skills and to adjust own interpersonal communication styles to guide and support the work team.

This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.