Reflective essay

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Leadership Communication

WEEK 9

Dr Edward Kachab

Oct 3rd

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Group Presentation

Decision Time

Group 4

Geoffrey Fabila

Reiner Aguacito

Presentation (30 min)

Q&A (10 min)

Leadership Communication

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Leadership Communication

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Learning Objectives

Act as a communication champion and a “sensegiver” rather than just as an information processor

Use key elements of effective listening and understand why listening is important to leader communication

Use candor appropriately to improve communication effectiveness, and recognize and apply the difference between dialogue and discussion

Leadership Communication

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Learning Objectives

Incorporate metaphor and storytelling into your leadership communications

Select an appropriate communication channel for your message and effectively use social media and nonverbal communication

Communicate in a way that persuades and influences others

Effectively communicate during times of stress or crisis

Leadership Communication

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Leadership Communication

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What is Communication ?

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Exhibit 9.1 – A Circular Model of Interpersonal Communication

Leadership Communication

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Management Communication

Traditional role of a manager is information processor

Managers have communication responsibility in directing and controlling an organization

Establish themselves at the center of information networks to facilitate the completion of tasks

Leadership Communication

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Leader as Communication Champion

Leadership Communication

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Leader as Communication Champion

Leadership Communication

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Exhibit 9.2 – The Leader as Communication Champion

How does an open communication climate lead to moving the organisation forward? PD

Leadership Communication

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Strategic Conversation

Leadership Communication

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Leading Strategic Conversations

Ask questions and actively listen to others

• To understand their attitudes and values, needs, personal goals, and desires

Set the agenda for conversation

• By underscoring the key strategic themes that are linked to organizational success

Select the right communication channels and facilitate dialogue

Leadership Communication

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Open Communication

Leadership Communication

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Exhibit 9.3 – Why Open the Communication Climate?

Leadership Communication

Why else is open communication important in an organisation? PD

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Questions That Leaders Ask

Leadership Communication

Leader centered:

• Seeks to inform the leader about what is going on in the organization

• Investigates specific issues, problems, or opportunities

• Gathers information, ideas, or insights

Follower-centered:

• Seeks to connect with followers

• Develops new insights

• Encourages critical thinking

• Expands people’s awareness

• Stimulates learning

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Benefits of Asking Questions

Leadership Communication

Encourages people to think and find answers

Helps build positive attitudes and follower self- confidence

Provokes critical thought and leads to deeper, more lasting learning

Shows concern for individuals

Develops new insights

Encourages critical thinking

Expands people’s awareness

Stimulates learning

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Listening

Leadership Communication

The skill of grasping and interpreting a message’s genuine

meaning

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Keys to Effective Listening

Leadership Communication

• Listen actively

• Keep an open mind

• Resist distractions

• Capitalise on thought being faster than speech

• Seek understanding

• Judge content NOT delivery

• Hold one’s fire

• Listen for ideas

• Work at listening

• Show respect

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Dialogue

Leadership Communication

Active sharing and listening in which people explore common ground and grow

to understand each other and share a world view

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Dialogue

Use dialogue to discuss hot topics

Participants refrain from:

• Presuming to know the outcome

• Trying to sell their convictions

Characterized by group unity, shared meaning, and transformed mindsets

Leadership Communication

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Exhibit 9.5 – Dialogue and Discussion: The Differences

Leadership Communication

Give an example from your own experience where you have engaged in

dialogue or a discussion. PD

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Communicating with Candor

Honest, forthright, expression of a leader’s thinking

Limits the potential for workplace misunderstandings turning into hot topics

Lets followers know where the leader stands and what the leader expects Results in:

• Everything works faster and better

• More people get involved in organizational conversations

• Limits common organizational problems

Leadership Communication

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Why is Communicating With Stories so Powerful?

Form the foundation of sensegiving

Influence beliefs, attitudes, and behaviors

Help leaders to unite people

Help people make sense of complex situations

Bind people together in a shared purpose and inspire action

Leadership Communication

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Communicating to Persuade and Influence

Have you influenced and persuaded someone? How did you do it? PD

Persuasion process

• Listen first

• Establish credibility

• Build goals on common ground

• Make your position compelling to others

Leads to a shared solution or commitment

Communication apprehension—level of anxiety associated with real or anticipated communication with another person

Leadership Communication

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Channel

Leadership Communication

A medium by which a communication message is

carried from sender to receiver

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Exhibit 9.6 – A Continuum of Channel Richness

Leadership Communication

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Effectively Using Electronic Communication Channels

Tips for effective use

• Combine high-tech and high-touch

• Consider the circumstances

• Think twice before sending the message

Disadvantages

• Contributes to poorer communication in many organizations

• Increases potential for communication errors

• Deprives people of human moments

Leadership Communication

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Exhibit 9.7 – Dos and Don’ts of Electronic Mail

Leadership Communication

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Leadership Communication

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Non-verbal Communication

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Case Study

The Superintendent’s

Directive

P 287

Case posted on LEO

In your groups answer all

questions!

Leadership Communication