Ldrs400

Topic # 7 - Crucial Accountability – Part 3

• Part 1 – Work on me first

• Part 2 – Create Safety

• Part 3 – Move to Action

• Due Today : Assignment #4 – Book Summary II

The Crucial

Accountability Model

• Before – During - After

Before - Four Steps to Create Safety

1. Describe the Gap (Chapter 3)

2. Make it motivating (Chapter 4)

3. Make it easy (Chapter 5)

4. Stay focused & Flexible (Chapter 6)

During - Understanding the Six Source Model

Video: Six Sources of Influence on Human Behavior

• Watch video & understand concepts and examples used

The Six Sources of Influence – an Example

1. Personal Motivation – I want to lose weight, so I can live longer and look

good at the beach

2. Personal Ability – Learn new exercises, read up on how to train your brain

to crave healthy food

3. Social Motivation – Surround yourself around people who will motivate you

4. Social Ability – Join a group of people trying to lose weight

5. Structural Motivation – Reward yourself when you achieve each small goal

6. Structural Ability – Remove junk food, join gym

Six Sources of Influence - Example

After: Following Up …………

• WWWF

• Who

• Does What

• By When

• Follow up

Follow UP

• When choosing the (1)frequency & (2) type of follow up, consider the following:

1. Risk – how risky or crucial is the project or needed result?

2. Trust – How well has this person performed in past? Track record?

3. Competence – how experienced is this person in this area?

Micromanagement Vs. Abandonment • Ask yourself – what am I really trying to accomplish as a leader?

• If you don’t trust others, your follow up methods maybe seen as audits! (nobody likes an audit)

• When people know they are being watched, they transmute into, “good soldiers”

• Micromanagement kills creativity & initiative

• Abandonment also causes many problems – aka – cutting people loose

• Leaders who have been micromanaged, detest it & move to other end

• Abandonment – boss does not care about me or my project

• Busyness interpreted as apathy – true at work, family etc.

• Carefronting approach – David Augsburger

Two Forms of Follow up • Checkup – if person is new, unsure of track record, project is new etc. “can

we meet next week to review how its going”

• You own the follow up

• Checkback – task is routine, person is experienced, working relationship established; they checkback when help needed

• They own the follow up

• Time fixed mutually

• Note: Both Checkups & Checkbacks need to be used in balance to achieve desired results & maintain healthy relationship

Why is Follow up Important?

• People forget

• People worry

“people do what you inspect, not what you expect”

Readings…..

• Chapter 7 – Agree on a plan and follow up

• Chapter 8 – Put it all together

• Chapter 9 – The 12 yeah buts (dealing with resistances & objections)

• Appendix B – six source model diagnostic questions (p.252)

• Assignments for next class:

• Read Getting to Yes by Fisher et al. (2011) - Introduction & Part

I: Chapter 1