paper revision and alterated

As leaders we understand that our job is to possibly idolize and carry out the impossible. Healthcare managers primary role is to manage and maintain stabilization. One of the main issues that effects healthcare is intelligence taking over an organization in a setting where elderly people can barely function coherently alone. Quest Diagnostics has switched over to electronically checking in on a kiosk system. MyQuest benefits a patient to receive their results on a portal, without going through the hassle of contacting your doctor or avoiding anxiety throughout the wait for a call back. Is this change saving a hassle or enhancing complications and trouble in an organization?

Change can be hard for some and easy for others. To the healthcare professional manager a change in a structured system may benefit the pace and results of outcomes at this organization. To the patient it may be an additional loop hole in the obstacle course they are not in favor of. The problem initiates when there’s order put in place to carry out new solutions effectively and there’s a complaint and the manager has to see how to satisfy this one customer out of a million because this too can be the rise or fall of an appointment. Managers should stand on what they believe is a better system that works for the majority and not bend it for any reason. Once there’s a tweak in the system it opens up a hole for everyone to think rules will be bent if there’s a complaint. We should question our thinking and communicate effectively with all other leadership to create the most effective system to please as much of the patients as possible. We can not please every human and doing cover ups or quick fixes creates a catastrophe.

Most doctors that have been practicing for years are used to coding manually and paper charts. Recently in the past two years all healthcare settings are forced to switch to icd coding, a new set of codes that are put in place to take the old ones that had been used for years out. This helps the specifications of the patient condition to easily communicate with the patients insurance and lessens the use of multiple codes. This also alters the doctors practice when they are still using paper orders and charts and haven’t learned the codes correctly so are causing patients to be billed by insurance.

When critically analyzing the solution to this problem we should use the problem-solving skills of asking the 5 whys. In a fast past setting we usually like to immediately fix the problem in the area or satisfy the majority. This can result to quick fixes which is like only placing a band aid over a bullet wound. Longterm this result can be detrimental to the organization. Quick fixes should be avoided as much as possible by healthcare management or anyone in leadership.

· Stephens, J. H., & Ledlow, G. R. (2010). Real healthcare reform: Focus on primary care access. Hospital Topics, 88(4), 98–106.

· Cliff, B. (2012). Excellence in patient satisfaction within a patient-centered culture. Journal of Healthcare Management, 57(3), 157–159.

· Lattimer, C. (2011). When it comes to transitions in patient care, effective communication can make all the difference . Generations, 35(1), 69–72.

· Rosenberg, L. (2012). Are healthcare leaders ready for the real revolution? Journal of Behavioral Health Services & Research, 39(3), 215–219.

· Pojasek, R. (2000). 'Asking "Why?" Five Times,' Environmental Quality Management, Volume 10, Issue

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Instructions

· Provide a brief description or overview of the challenge you selected (approximately 1 page).

· Explain how the challenge is impacting hospitals and other health care organizations (1–2 pages).

· Analyze the underlying (root) causes of the challenge (1–2 pages).

· Describe strategic solutions to the challenge (approximately 1 page).

· Analyze the effectiveness of the proposed solutions (1–2 pages).

Support your analyses and explanations with references to current professional and peer-reviewed resources. Your paper must be 4–6 pages in length, not including the title and reference pages.

Additional Requirements

· Include a title page and reference page.

· Use at least three current peer-reviewed or professional resources.

· Follow APA format.

· Use 12 pt., Times New Roman font.

· Double-space.

Reference page