Project

Amy Lai

IBM 3062: 4:00-5:15PM

Bronco ID: 013875043

Part 3

Q1: What part of the production process takes up the most time?

A: The part of the production process that takes up the most time is when boiling the tapioca balls which are a basic ingredient in making boba tea. The balls take about ten to fifteen minutes before they are ready and they need constant stirring to prevent sticking.

Q2: How often do you run into errors or mistakes in production?

A: I do not run into errors very often because I have already learned the art of making the boba tea. However, some employees make slight mistakes while boiling and mixing the boba tea though I would say it occurs once or twice a week.

Q3: If you could change one part of the process, what could that be?

A: The part of the process of making boba tea that I would change is the making of the tapioca balls. This is because the balls must be used within four hours once they are made and if this is delayed, then they would not be fit to make boba tea.

Q4: Is there any part of the process that is associated with high costs?

A: Generally, the process of making boba tea does not involve high costs. However, the cost may vary depending on the type of tea leaves that one chooses to use but these depend on the class of customers that one is targeting.

Q5: Is there any part of the process that’s associated with the waste of time?

A: The part of the process that I would say is associated with the waste of time is that which involves the boiling of the tapioca balls since it takes about fifteen minutes to get them ready. Besides, they require stirring once in a while which takes up time that would be used doing another activity.

Q6: Is there any part of the process that's associated with the waste of materials?

A: The part that is associated with the waste of materials is one where one should not make tapioca balls ahead of time. If this happens, these balls may end up hardening and this may lead to wastage of the balls which would require new ones to be made.

Q7: Is there any part of the process that’s associated with the waste of other things?

A: Besides the part highlighted above, there is no other part in the process that is associated with the waste of other things.

Q8: Can you tell me what you would like to improve most about your process?

A: In the boba making process, I would like to improve the storage of boba tea since once it should not last overnight if it already has the boba balls in it. Since sometimes the boba drink made could be more than was taken in a day, having a way on how to maintain the freshness and the taste a day later would help in minimizing wastage and losses.

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