Lab 7

Student Lab Manual

-49-

Lab #7: Assessment Worksheet

Part A – Perform a Business Impact Analysis for an IT Infrastructure

Course Name: _____________________________________________________________

Student Name: _____________________________________________________________

Instructor Name: ___________________________________________________________

Lab Due Date: _____________________________________________________________

Overview

When performing a BIA, you are trying to assess and align the affected IT systems, applications, and

resources to their required recovery time objectives (RTOs). The prioritization of the identified mission

critical business functions will define what IT systems, applications, and resources are impacted. The

RTO will drive what kind of business continuity and recovery steps are needed to maintain IT operations

within the specified time frames.

1. Performa BIA assessment and fill in the following chart:

Business Function Business Impact Recovery IT Systems/Apps Or Process Factor Time Objective Infrastructure Impacts

Internal and external voice communications with customers in real-time

Internal and external e-mail communications with customers via store and forward messaging

DNS – for internal and external IP communications

Internet connectivity for e- mail and store and forward customer service

Self-service website for customer access to information and personal account information

Student Lab Manual

-50-

e-Commerce site for online customer purchases or scheduling 24x7x365

Payroll and human resources for employees

Real-time customer service via website, e-mail, or telephone requires CRM

Network management and technical support

Marketing and events

Sales orders or customer/ student registration

Remote branch office sales order entry to headquarters

Voice and e-mail communications to remote branches

Accounting and finance support: Accts payable, Accts receivable, etc.

Part B – Craft a Business Impact Analysis Executive Summary Craft a BIA executive summary, follow this structure and format:

a. Goals and purpose of the BIA – unique to your scenario

b. Summary of Findings – business functions and assessment

c. Prioritizations – critical, major, and minor classifications

d. IT systems and applications impacted - to support the defined recovery time objectives