CJA1

then bills the state or federal government for each client serviced by the therapist. The therapist receives a monthly salary regardless of the number of clients coun‐ seled, and the clients receive the treatment they need re‐ gardless of the cost.

Priorities for services by nonpro�ts are determined by the clients, the community, and the political environ‐ ment, just as the demands for goods and services in for- pro�t agencies are determined by many of the same indi‐ viduals. In both for-pro�t and nonpro�t agencies, admin‐ istrators, as well as sta�, must be aware of changes in needs and wants in the environment (McNamara, 2007). Meeting those needs and wants is highly demanding, and there are no easy answers as to how organizations should manage themselves to meet these challenges. A constant concern for progressive organizations is how to continu‐ ously improve while o�ering a high-quality service or product to a diverse group of customers. As discussed in Chapter 3, nonpro�t organization service encounters with diverse clients can be complex.

Some of the issues facing both nonpro�t and for-pro�t organizations include the need for good leaders who also possess the ability to manage and lead a team with vi‐ sion, skill, and su�cient resources to accomplish the strategic goals identi�ed by the agency. Setting realistic goals that are complex enough to challenge employees, but not so complex that they cannot show results is also43% of sample

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