OBJECTIVE
To obtain a relevant amount of experience in all aspects of the business services industry.
EDUCATION
Grand Canyon University
Major: Healthcare Management (Masters)
Graduation Date: April 2018
WORK EXPERIENCE
Education Management Corporation (EDMC) Chandler, AZ
Refund Specialist Mar 2011 – Present
Process all financial aid refunds from students that have withdrew from school, using CampusVue, ImageNow, NSLDS, and COD. Track completed and pending files. Ensure regulatory and compliance guidelines are being met.
Affiliated Computer Services (ACS Inc) Tempe, AZ
Student Support Rep/Certification/Financial Aid Officer Aug 2010-Mar 2011
Took calls from student about their disbursements and also any document that was needed to certify their financial aid. Process new, continuing and LOA (Leave of Absence) files for student that attends University of Phoenix.
U S Risk Underwriters Scottsdale, AZ
Technical Processor /Office Manager July 2008 –Dec 2009
Process all submission into Policyware/AIM, issue all policies, email policies to agents, process
transmittals, file all submissions (quoted or declined). Run loss runs for renewals. Answers phones,
department office ordering, faxes, mailings.
Serco Inc. Atlanta, GA
Client: Georgia Department of Transportation July 2007 – June 2008
Certified Dispatcher
Dispatch current information about flow of traffic to motorists, input pertinent information concerning vehicular incidents (i.e. accidents) in X-Win. Assist in ensuring effective methods of traffic flow is maintain over the State of Georgia highways.
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KendraResume1.docx
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