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KE 4010 ASSESSMENT 2

Interview Summary

Healthcare remains among the most important national sectors, which are significantly affected by modern and complex health-associated matters (Institute for Healthcare Improvement. (n.d.). It is necessary not to forget that this domain should provide professional researchers with enough evidence-based data aimed at ensuring that there is a continuous improvement of care quality and patients’ safety. Interviews are one of the most powerful resources that employees turn to while investigating different healthcare issues. During this project, I had the privilege to meet and interview Mrs. Jackson who is in charge of Good Health Centre in Austin. She has been working at these facilities for the past fifteen years and notes that her tenure as a nurse manager was filled with success with just a few challenges. Good Health Center offers pain relief, which is based on quality healthcare that emphasizes patient safety. This is an institution that does home deliveries and provides inpatient and outpatient care.

As the nurse manager, Mrs Jackson has a variety of roles. She is in charge of human and financial resources, which should give maximal work to the organization where she works and results corresponding to its vision, mission statement and defined objectives. She also involves other stakeholders in designing nurse training and career development courses that are tailored towards progressively providing evidence-based knowledge on tackling complex health problems. During the day-to-day operations of the facility, she also offers the patients’ care and supervises a staff comprising of different nurses with various health offers. This also makes her a vital part of issues to do with management as well as decisions on budgeting.

Mrs Jackson stressed out a number of challenges experienced by Good Health Center. One challenge she offered is that there needs to be more staff, which has brought up plenty of care. The lack of the necessary amount of nurses has prevented qualitative nursing care, exposing patients to elevated risk (Drennan, & Ross, 2019). She stated that, in addition, it was a big problem for the high rate of nurse turnover because they were stressed in their work and they worked under pressure caused by a lack of staff. Besides this, she also claimed that budgetary allocation towards nurses increasing nurses' salaries, provisions of beneficial incentives for nurses and a favorable working environment had been addressed to curb the challenge of shortage of nurses.

Issue Identification

One of the challenges that the care center faces is a limited number of staff, and several cases of medication errors have emerged in the facility (Drennan & Ross, 2019). Consequently, the number of nurses has depleted, resulting in nursing burnout and stress, which is one of the contributing factors to the high medication errors at the Good Health Centre (Drennan & Ross, 2019). Moreover, she emphasized that the nurse shortage's major consequences are nurse burnout and stress due to overburdened nursing jobs (uncontrollable patient/nurse ratio). This means that an interdisciplinary approach best serves the solution herein. An interdisciplinary approach that incorporates different ways of addressing risk factors associated with a medication error.

Change Theories That Could Lead to an Interdisciplinary Solution

This theory can be a significant tool for successful change management, particularly in its application. The change model encompasses eight main change processes that are used for dealing with nurse shortages and medication errors.

Leadership Strategies

One of the effective practices in change management and interdisciplinary solutions is transformational leadership. Enabling this strategy helps in changing the behaviors of different interdisciplinary team members (Usman, 2020). Such is the leadership strategy that motivates the employees towards accomplishing the goals set for them. Transformation leads are meant to assist every individual in a multi-interdepartmental group, creating a unified cooperation between the entire organizations as a unit (Usman, 2020). It facilitates trust and loyalty among its team players and drives them towards organizational aspirations.

Collaboration Approaches for Interdisciplinary Teams

In addition, some collaboration strategies that could be considered include creating a social interaction platform for care teams, which would provide reliable information that would enable interdisciplinary teams to exchange relevant evidence-based data on how they can manage drug misuse and the shortage of nurses (Moirano et al., 2020). Secondly, there will be effective communication and timely feedback on urgent issues, which will enhance joint efforts in interdisciplinary groups. Updating the interdisciplinary teams with current healthcare concerns will aid in the collaborative functioning of the interdisciplinary teams.

Conclusion

In summary, one of the long-term projects in addressing human error-induced medication errors may be the adoption of quality EHRs for patient documentation and purchasing RFID technologies to aid nurses and other carers in medicine dispensing errors. Thirdly, the lack of sufficient staff makes it possible that through the adoption and implementation of barcode technology, medical errors caused by failure to offer sufficient care may be avoided.

References

Drennan, V. M., & Ross, F. (2019). Global nurse shortages: the facts, the impact and action for change.  British medical bulletin,  130(1), 25-37

Institute for Healthcare Improvement. (n.d.). How to improve.  http://www.ihi.org/resources/Pages/HowtoImprove/default.aspx

Moirano, R., Sánchez, M. A., & Štěpánek, L. (2020). Creative interdisciplinary collaboration: A systematic literature review.  Thinking Skills and Creativity,  35, 100626.

Usman, M. (2020). Transformational leadership and organizational change: In the context of today’s leader.  International Business Education Journal,  13(1), 95-107.