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PROFESSIONAL SUMMARY
LEXUS - SAN JOSE, CA SALES & OPERATIONS ADMINISTRATOR OCTOBER 2015- PRESENT
CLIENT SERVICES COORDINATOR COMFORT KEEPERS - CUPERTINO, CA
SALES MANAGER FOREVER XXI - SAN JOSE, CA
MARCH 2015-JULY 2015
NOVEMBER 2011- MARCH 2015
KALEKIDAN KEBEDE
E D U C A T I O N SAN JOSE STATE UNIVERSITY 2016 San Jose, CA Bachelor of Science: Business Management DE ANZA COLLEGE 2011
Associate of Arts: Liberal Arts Cupertino, CA
SKILLS Project management MS Office Client assessment & analysis Managing multiple projects Administrative Support HR/ Hiring, Recruiting Effective communication
Strategic event planning Time management Accounting and other Administrative duties Staff development Report writing Data entry
O B J E C T I V E To secure a position in an institute where I can enhance my skills and contribute to the growth of an organization. I have
extensive practice in customer service, sales, administration, client relations and Executive Support. Seeking an opportunity to use my decade of experience to serve my homeland Ethiopia.
• Put together Business Review Books for the CEO, CFO, VP and all head managers for their monthly recap meetings. • Ran inventory daily to make sure accounting schedules were balanced and all new vehicles were stocked in and on the ledger. • Gathered Social Media data and Customer Satisfaction reports/ Survey for CEO. • Compiled Sales Consultants monthly revenue, Gross Profit and Month to Date reports for CEO. • Assessed inventory daily and posted all new car invoices to the right accounting ledger. • Wrote up Repair orders for new vehicles stocked in, so Pre Delivery Inspection can be done by our certified Technicians. • Worked with HR with recruiting and phone/ in person interviews. • Operated with IT with creating new employee interfaces, orientation and company badges. • Created the Monthly Newsletter that is distributed via email and in person to the organization. It consists monthly reports, achievement's, employee recognition's and engagements. • Coordinate and manage communication between guests and staff and do a follow up to ensure complete service recovery. • Responded to guest needs and anticipate their unstated ones. Assisted in handling and resolving guest grievances. • Prepare conference room and books for Business Review Meetings. • Coordinated meetings, company luncheons, and special projects. Assisted in the preparation of documents, presentations and reports. • Maintained inventory of office supplies, business cards, letterhead/envelopes. Made sure every department office supplies is fully stocked and replenished monthly. • Add/remove new and old employees to appropriate site/logins. • Be efficient in assisting guests and other operational/administrative roles as needed.
• Performed client care check in calls to ensure quality of service. Identify need for increased hours, one on one interfaces with clients and completing associated administrative duties. • Maintained professional relationships with clients and employees. Assured clients and employees' confidentiality with the upmost discretion. • Performed follow up calls with prospective clients. • Independently respond to and resolve any clients' complaints or concerns. • Monitor electronic care logs on a daily basis. • Counsel staff regarding appropriate use. • Maintained positive relationships with all clients and referral source.
• Recruited, trained and developed new employees in my main store and also in any of our district stores as well. • Helped create an outstanding buying experience for the customer. • Coached and developed new Sales Associates in assessing customer needs and wants. Worked with Sales Associates to help them solve customer issues. • Increased sales quarterly, while also helping manage an 80+ staff, in hiring, training and advancement. • Implemented training course for new recruits- speeding profitability. • Work with store management in opening, closing and operating the retail facility, including cash handling, daily deposits and balancing. • Resolved customer questions, issues and complaints. • Assist with inventory counts and maintaining store appearance and merchandising standards.
