Assignment 3: Report to the Board

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Assignment 3: Report to the Board

Scenario

You are a healthcare consultant with a background in organizational development and change

management. You have been hired by a healthcare organization, to help them develop a

strategy to address a current crisis or challenge that is negatively impacting standards of care,

outcomes, and the patient experience. After doing your research, you will write a short, memo style report, to be presented to the Board of Directors at their upcoming meeting.

Topic

You may pick your own topic for this assignment, but it must fit within this overall definition: a

crisis or challenge that is negatively impacting standards of care, outcomes, and the patient

experience in a healthcare workplace.

There are two ways that you may identify your topic:

• If applicable, you may pick a crisis or challenge within your own current or past

healthcare workplace.

· Sample crises and challenges: COVID-19, weather emergency, staffing shortage, layoffs,

financial crisis, merger, or acquisition, etc.

• If you do not have a healthcare workplace example, search for an article about a

relevant crisis or challenge. Be sure to include a link to the article in your references.

· Suggested sources: The Wall Street Journal, Forbes, Business Week, The Economist,

Modern Healthcare, The Journal of the American Medical Association, and any other

professional journal or publication.

· You may also find useful material on the following websites: American Hospital

Association (www.aha.org), American College of Healthcare Executives (www.ache.org), and The American Public Health Association (www.apha.org).

Please contact your instructor if you need help to select a topic.

Your Assignment:

Based on your chosen topic, write a concise, memo-style report to the Board of 2 to 3 pages.

Your report must include the following four sections:

· Executive Summary

· Briefly describe the healthcare organization concerned, including its

location, size, major products or services, the community it serves, etc.

· Provide a clear and concise description of the crisis or challenge faced by

the organization.

· II. Assessment of the Issue

Indicate current and expected future effects of the crisis or challenge on these areas:

· Standards of care and outcomes

· The patient experience

· Facility staff (to include medical staff)

· Other internal and external stakeholders

· Financial health of the organization

Note: In preparing for this section, you may wish to conduct a SWOT analysis

· III. Recommendation

Describe an actionable strategy to address the crisis or challenge, including:

· Major actionable steps of the strategy

· Timeline to implement these steps

· Resources, including staff time, materials, facilities, financial

considerations, etc.

· IV. Outcomes and Measures

Describe the expected results and outcomes of the strategy, and indicate how

success will be measured. This section should answer these questions:

· How will your recommended actions impact the patient experience?

· What data will be needed to measure these results and impacts?

· What is the next step if the plan does not achieve its desired effect?

Formatting

Your assignment must follow these formatting requirements:

• Typed, double-spaced, using Times New Roman or Ariel font (size 11 or 12), with one-inch margins on all sides.

• The body of your report must not exceed 3 pages in length.

• In place of a Cover page, provide the following Headings on Page 1 of your report:

· TO: Insert Professor’s Name

· FROM: Insert Your Name

· DATE: Insert Assignment’s Due Date

· RE: Report to the Board

Citations and references must follow the formatting instructions found in the JWMI

Writing Standards Guide. Check with your professor for any additional instructions.

Note: The Headings and References pages are not included in the required assignment page length.

RUBRIC - Assignment 3: Report to the Board

Criteria	Unsatisfactory	Low Pass	Pass	High Pass	Honors
1. Provide a clear and concise description of the organization and the crisis or challenge that it faces. Weight: 20%	Does not provide or inadequately provides a description of the organization and the crisis or challenge. Not at all clear or concise.	Provides a partial description of the organization and the crisis or challenge. Not fully clear and concise.	Provides a satisfactory description of the organization and the crisis or challenge. Clear and concise.	Provides a very good description of the organization and the crisis or challenge. Very clear and concise.	Provides an exemplary description of the organization and the crisis or challenge. Excellent level of clarity and conciseness.
2. Write an impact assessment that includes current and expected future effects on standards of care, the patient experience, facility staff, other stakeholders, and financial health of the organization. Weight: 20%	Does not assess the current or expected future effects on standards of care and outcomes, the patient experience, facility staff, other stakeholders, and financial health of the organization.	Partially assesses the current and/or expected future effects on standards of care and outcomes, the patient experience, facility staff, other stakeholders, and financial health of the organization.	Satisfactorily assesses the current and expected future effects on standards of care and outcomes, the patient experience, facility staff, other stakeholders, and financial health of the organization.	Writes a very good assessment of the current and expected future effects on standards of care and outcomes, the patient experience, facility staff, other stakeholders, and financial health of the organization	Writes an exemplary assessment of the current and expected future effects on standards of care and outcomes, the patient experience, facility staff, other stakeholders, and financial health of the organization.
3. Describe a recommended, actionable strategy to address the crisis or challenge, including details about major steps, timeline, and resources needed. Weight: 20%	Does not describe or inadequately provides an actionable strategy to address the crisis or challenge with minimal detail about major steps, timeline, and resources needed.	Describes a partial, but incomplete, actionable strategy to address the crisis or challenge, with limited details about major steps, timeline, and resources needed.	Satisfactorily describes an actionable strategy to address the crisis or challenge, with adequate details about major steps, timeline, and resources needed.	Describes a very good, actionable strategy to address the crisis or challenge with clear details about major steps, timeline, and resources needed.	Describes an exemplary and actionable strategy to address the crisis or challenge, with excellent details about major steps, timeline, and resources needed.
4. Describe the expected results of the strategy, indicate how success will be measured, and describe the next step if the plan does not achieve the desired effect. Weight: 20%	Does not describe or inadequately describes the expected results of the strategy, and/or does not indicate how success will be measured, and/or fails to describe the next step if the plan does not achieve the desired effect.	Partially describes the expected results of the strategy and/or partially indicates how success will be measured, and/or partially describes the next step if the plan does not achieve the desired effect.	Satisfactorily describes the expected results of the strategy, indicates how success will be measured, and describes an adequate next step if the plan does not achieve the desired effect.	Provides a very good description of the expected results of the strategy, indicates clearly how success will be measured, and describes a good next step if the plan does not achieve the desired effect.	Provides an exemplary description of the expected results of the strategy, indicates very well how success will be measured, and describes an excellent next step if the plan does not achieve the desired effect.
5. Clarity, Logic, Writing Mechanics, Grammar, and Formatting. Weight: 20%	Multiple mechanical errors: much of the report is difficult to understand or the text does not flow; student fails to follow the formatting instructions.	Mechanical errors make the report difficult for the reader to understand; text does not flow; includes unsupported conclusions and assertions.	Some mechanical errors: text flow is satisfactory; report is mostly clear; assertions and conclusions are generally justified and explained.	Few mechanical errors; text flows well; report clearly expresses the student’s ideas in a manner that logically develops the topics.	Minimal minor mechanical errors; text flows very well; report clearly expresses the student’s ideas in an exemplary manner that logically develops the topics.