operations Managment

JWI 550: Operations Management

Course Project Part D

© Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is

subject to change based on the needs of the class.

1

Assessment Scorecard using the PEMM Framework Due: Sunday, Midnight of Week 9 (10% of course grade) Overview Making changes to improve processes is a powerful and necessary step in building competitive strength, but

organizations must ensure that their (current and new) processes are capable of sustaining higher

performance over time. To do that, they must develop two kinds of characteristics: process enablers, which

pertain to individual processes, and enterprise capabilities, which apply to the entire organization. To help in

this endeavor, it is useful to leverage a proven model or “framework.” One of the most effective models is the

Process and Enterprise Maturity Model (PEMM). 1

In the final component of your Operations Management Course Project, you will leverage PEMM to create a

“scorecard” that will help you to assess your organization’s process and enterprise capabilities to support and

sustain the improvements you have targeted. Specifically, you will assess and evaluate the:

Five process enablers of…

 Design: The comprehensiveness of the specification for how the process is to be executed

 Performers: The people who execute the process, particularly in terms of their skills and knowledge

 Owner: A senior executive who has responsibility for the process and its results

 Infrastructure: Information and management systems that support the process

 Metrics: The measures the company uses to track the process’s performance

Four enterprise capabilities of…

 Leadership: Senior executives who support the creation of processes

 Culture: The values of customer focus, teamwork, personal accountability, and a willingness to

change

 Expertise: Skills in, and methodology for, process improvement and design

 Governance: Mechanisms for managing complex projects and change initiatives

Instructions

1) Assess your value stream and your organization using the PEMM Scorecard exhibit on the last two pages

of the Hammer article, “The Process Audit” (HBR), provided in Week 1 and Week 9

2) Discuss your findings, and highlight the strengths and opportunities for improvement

3) Develop actionable recommendations for presentation to senior management

1 The Process and Enterprise Maturity Model as described in “The Process Audit” by Michael Hammer in the Harvard Business

Review, April 2007.

JWI 550: Operations Management

Course Project Part D

© Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is

subject to change based on the needs of the class.

2

Submission Requirements

Since this is the part of the Operations Management Course Project where you will assess the capability of

the organization to proceed and make the case for your recommendations (and requirements) for moving

forward, your assignment should be written in the form of a recommendation report delivered to senior

management

This means that you must leverage the data and findings you have already gathered in Parts A, B and C, but

not simply repeat it. Your focus must be squarely on moving forward and include recommended actions and

explanations of how success will be measured.

As you gather your information and craft your report around the PEMM scorecard, put yourself in the position

of someone who has not been as close to the process as you have been. Help them to focus on what really

matters, specifically:

 The opportunity for wins if the improvement is successful

 The risks to the organization if the initiative is not implemented (or not implemented successfully)

 What conditions need to be in place to provide the greatest likelihood of success

Scorecards are powerful tools for providing easy-to-understand snapshots, so make sure your scorecard tells

the story you want it to tell. Keep your narrative tight and your paragraphs short. The report should be

approximately 3 pages in length and definitely no longer than 4 pages.

JWI 550: Operations Management

Course Project Part D

© Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is

subject to change based on the needs of the class.

3

RUBRIC: Assignment Part D

CRITERIA

Unsatisfactory

Low Pass

Pass

High Pass

Honors

Assess your value stream and your organization using the PEMM Scorecard found in the Hammer article, “The Process Audit” (HBR) . Weight: 40%

Missing PEMM Scorecard.

PEMM Scorecard is included but it is partially filled out or poorly presented.

PEMM Scorecard is fully filled out and adequately presented. .

Good, detailed PEMM Scorecard, fully filled out and well presented.

Exemplary PEMM Scorecard, fully filled out, and excellently presented.

Discuss your findings, and highlight the strengths and opportunities for improvement Weight: 25%

No discussion of findings and/or off- topic discussion with poorly structured overview of opportunities for improvement.

Basic discussion of findings, but incomplete or unclear overview of opportunities for improvement.

Clear discussion of findings and basic overview of opportunities for improvement.

Clear discussion of findings and detailed overview of opportunities for improvement.

Excellent discussion of findings and detailed overview of opportunities for improvement, with specific references to past initiatives and comparison to current situation.

Develop actionable recommendations for presentation to senior management Weight: 25%

Incomplete, unclear, or missing actionable recommendations for presentation to senior management.

Basic explanation of actionable recommendations but lacking specific details needed to support decision making.

Good explanation of actionable recommendations with some specific details needed to support decision making.

Excellent, well- written explanation of actionable recommendations with clear and concise details needed to support decision making.

Excellent explanation of actionable recommendations with clear and concise details needed to support decision making. Very persuasively presented.

Finished product presents responses and recommendations in a well- organized format that is easy to read and free from grammatical errors Weight: 10%

Finished product is disorganized and/or difficult to understand and includes significant grammatical errors.

Finished product is free from significant grammatical errors, but it lacks organizational cohesion, making it challenging to read and/or to understand recommendations.

Finished product is free from significant grammatical errors and presents responses and recommendations in a satisfactory manner.

Finished product is well designed and written, with a clear, easy-to-read layout and few grammatical errors.

Finished product is well designed and written, with a clear, easy-to-read layout and few grammatical errors. Student makes good use of color and/or other design elements to create a visually appealing report.