operations managment

JWI 550: Operations Management

Course Project Part C

© Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is

subject to change based on the needs of the class.

1

Six Sigma Project Charter(s)

Due: Sunday, Midnight of Week 7 (10% of course grade)

Overview

Six Sigma projects are powerful tools for achieving breakthrough improvements. Improvement projects utilize

the DMAIC methodology, while design or re-design projects use the DMADV methodology. Such projects

can be undertaken for large or small initiatives, but because they require a fair bit of work in planning and

engaging the team, are usually applied in situations where a significant change effort is likely to lead to an

outcome well in excess of the work put into the project.

In the first two parts of your Operations Management Course Project, you have: (A) mapped and analyzed the

value stream, and (B) organized Kaizen or Work-Out sessions to address improvement opportunities which

do not require rigorous data analysis. Now you are ready to move forward with one or more projects that

leverage the power of Six Sigma’s tools and rigorous data-driven analysis. A project charter is needed for

each proposed Six Sigma project. Project charters enable management to understand, evaluate and approve

projects for launch.

Instructions

Use your work in Part A and Part B of your Course Project, and what you have learned so far in this course to

identify a potential Six Sigma project that can benefit the value stream and your organization.

1) Explain the Six Sigma project(s) that you would recommend to senior management, and justify your

selection.

2) Develop a detailed Project Charter for your recommended project. The project charter must include the

following:

a. Problem statement b. Goal statement or Objectives c. Project Scope. d. Critical-to-quality requirements or CTQs of the processes within the scope of this project e. Key metric Y (or key metrics Ys) f. Expected operational and financial benefits of the project g. Milestone dates for each phase of DMAIC (or DMADV) h. Project team (titles of project team leader and members) i. Champion (title of executive or senior manager)

Submission Requirements

Your work is to be submitted in Word. Total length should be 3 – 4 pages. Since this is a charter, put some

thought into how best to present the material visually. At an absolute minimum, you should include clear

headers and sub-headers, but you may also want to call out certain elements, like timelines or key

milestones, etc. using graphics, tables or colors to make the charter visually appealing and easy to read.

JWI 550: Operations Management

Course Project Part C

© Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is

subject to change based on the needs of the class.

2

RUBRIC: Assignment Part C

CRITERIA

Unsatisfactory

Low Pass

Pass

High Pass

Honors

List potential Six Sigma projects that you would recommend to senior management, and justify your selection Weight: 25%

No potential Six Sigma projects identified or no justification for selection.

Potential Six Sigma projects identified but no justification for selection.

Potential Six Sigma projects identified with incomplete or unclear justification for selection.

Potential Six Sigma projects identified with clear justification for selection.

Potential Six Sigma projects identified with clear justification for selection. Provides additional clear connection to specific strategic initiatives in the student’s organization.

Develop a detailed Project Charter for each recommended project. The project charter must include the following:

 Problem Statement Goal statement or Objectives

 Project Scope.

 Critical-to-quality requirements or CTQs of the processes within the scope of this project

 Key metric Y (or key metrics Ys)

 Expected operational and financial benefits of the project

 Milestone dates for each phase of DMAIC (or DMADV)

 Project team (titles of project team leader and members)

 Champion (title of executive or senior manager) Weight: 60%

Missing or inaccurate list of any potential Six Sigma project charters.

List of potential Six Sigma projects. Project charters with bullet point (a) to (f) addressed.

List of potential Six Sigma projects and selection justified. Project charters complete with all bullet points addressed.

List of potential Six Sigma projects and selection justified. Project charters complete with all bullet points addressed. Includes detailed and correct entries in project charter.

List of potential Six Sigma projects and selection justified. Project charters complete with all bullet points addressed. Includes excellent, detailed entries in project charter.

Finished product presents responses and recommendations in a well- organized format that is easy to read and free from grammatical errors Weight: 15%

Finished product is disorganized and/or difficult to understand and

includes significant grammatical errors.

Finished product is free from significant grammatical errors, but it lacks

organizational cohesion, making it challenging to read and/or to understand the recommendations.

Finished product is free from significant grammatical errors and presents

responses and recommendations in a satisfactory manner.

Finished product is well designed and written, with a clear, easy-to-read layout

and few grammatical errors.

Finished product is well designed and written, with a clear, easy-to-read layout

and few grammatical errors. Student makes good use of color and/or other design elements to create a visually appealing charter.