Review
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jornal4.docx· Ivy Zhang , Journal Summary 4, 09/17/2020
Chevalier, B. A. M., Watson, B. M., Barras, M. A., Cottrell, W. N., & Angus, D. J. (2018). Using Discursis to enhance the qualitative analysis of hospital pharmacist-patient interactions. PLoS ONE, 13(5), 1–18. https://doi.org/10.1371/journal.pone.0197288
· Lit Review (Label the four sections clearly)
In this article, The Accommodation Theory was used as the theoretical framework to analyze and interpret conversations hospital pharmacists use during medication counseling. The five strategies used here are (approximation, interpretability, emotional expression, discourse management, and interpersonal control) that can be measured to see if the person uses effective communication skill. The previous study founded that most pharmacists effectively use all five communication accommodation strategies, during medication counseling by accommodating to patients conversational needs.
• Method
This qualitative study used both audio recordings and field observations. In this study, the pharmacists interacted with the patients to investigate how well hospital pharmacists used accommodation theory strategies during the interaction. Forty eight audio recordings of pharmacist-patient interactions were uploaded to the Discursis software that took place in inpatient wards (36) and outpatient clinics (12). There were a total of three steps that were used for this study.
• Results
This study showed that Discursis software would boost the qualitative understanding of exchanges between both pharmacists and patients.
• Discussion
The purpose of this study was to explain how Discursis software was used (by visualizing pharmacist-patient speech patterns) to improve previously performed qualitative analysis of pharmacist-patient interactions.
