"Resumes" - Discussion Question

Windows - 98, 2000, XP, Vista, 7, 8, 10

Windows Server - 2000, 2003, 2008, 2012

Linux – Fedora, Red Hat, Cent OS, Ubuntu, Zimbra

Database management – Microsoft SQL

Networking:

Microsoft Office Suite:

· Cisco IOS

· Word

· Active Directory

· Power Point

· DNS

· Excel

· DHCP

· Outlook

· Streaming media

· Visio

· TCP/IP

· Subnetting

Virtual Machines – XP mode, VM Ware Player

Sharp and Xerox - Multifunction printing machines

Setup, repair, and service Sharp and Xerox Multifunction printers, copiers and scanners

Strayer University

COMPTIA A+ Certified

June 2015 – Present

ITT Technical Institute Owings Mills, MD

June 2012

· Associate of Applied Science Computer Networking Systems

· Cumulative GPA

3.78

Sharp Academy

Dec 2012

Xerox Training Academy

Mar 2013

· Sharp Gold Certification

· Technical Service Certification

· Provide remote Help Desk IT support

· Data back up and file restores

· Malware and virus threat containment and removal

· Management of ticketing and documentation

· New client site discovery and onboarding

· New team member training

· Client offboarding and IT documentation handover

· User account creation and access removal

· Management of Active Directory and Group Policy

· Maintenance of client PCs and Servers

· Provide Help Desk IT support via phone

· Unbox and inspect new and used machines

· Assemble, configure, calibrate and test machines

· Management of inventory

· Field Service repair of machines

· Installation of machines

· Field installation of machine software

· Client satisfaction

· Assessment of condition of used machines

· Maintain company PCs and Servers

· Decommission old Client computers

· Installation of new Client computers

· Installation of Client Software

· Troubleshoot and report Client issues

· Management of Inventory

· Troubleshoot and resolve network issues