HUMAN RESOURCES SELECT AND RETAIN EMPLOYEES

Job Description Large Technology Corporate (LTC) is currently seeking customer service representatives. A customer service representative is responsible for assisting customers with basic technical questions about the company’s products. Customer service representatives field inquiries about the LTC’s products. They will answer questions and respond to requests from a variety of avenues including email, live chat, and telephone. The representatives are responsible for assisting customers with basic technical questions and ensuring customers are satisfied with the products. Essential duties and responsibilities of this position include the following:

• Maintain a positive and professional attitude with customers. • Assist customers with basic technical questions about the company’s products. • Acknowledge and resolve customer complaints. • Provide accurate, valid, and complete information about the company’s products and basic

technical components. • Consistently demonstrate professional communication skills, a high level of support service, and

call management skills. • Go above and beyond to ensure customers have a positive experience with LTC. • Consistently achieve the expected goals and objectives, including adherence to a set schedule,

availability, call and email flow, service and support, and product knowledge. • Use computer technology to handle call volume, email requests, and live chats.

Required Skills

• Excellent communication skills • Ability to multitask and prioritize and manage time effectively • Ability to work collaboratively on a team • Basic computer skills • Adaptability • Positive attitude

Minimum Qualifications

• Associate’s degree—bachelor’s degree preferred • One to three years of relevant customer service or sales experience, preferably in the field of

technology Work Hours The department’s hours of operation are: Monday–Thurssay: 9:00 a.m.–9:00 p.m. Friday–Saturday: 9:00 a.m.–6:00 p.m. Individuals must be able to work any schedule set within the above hours of operation.