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What you will do:

Support Branch Manager in overall growth and performance of branch locations

Provide your team with a supportive and encouraging environment

Evaluate employee and branch performance and develop plans towards measured goals

Work daily to ensure the branch and member experience is consistent among the entire branch network

Work closely with Branch Managers on taking ownership of their branch location

Serve as first point of contact for branch staff to aid in problem solving and branch operations

Perform monthly one on ones with Branch Managers

Lead monthly Branch Manager meetings

Organize quarterly in-person meetings with Branch Managers and VP of Retail

Coach and develop branch employees

Partner with Market Development for community involvement opportunities

Communicate and execute strategic initiatives handed down from senior management

Be an outstanding servant leader with excellent interpersonal and communication skills

Demonstrate key attributes: enthusiastic, able to collaborate, problem solving, organized, driven

Focus on membership both internal and external

Responsible for driving performance aligning with the Forge Strategy for the branch network

Work with Branch Managers on staff structure and schedules

Educate Branch Managers on the importance of our Business Intelligence dashboards and how to effectively use them daily

Support VP of Retail in the development and execution of annual branch strategies

Perform other duties as assigned

Requirements

Qualifications:

Five to eight years of financial industry experience with at least three years of management experience

Bachelor’s degree in a related field preferred

Strong background in lending, branch operations and service

Strong communication skills

Results that demonstrate your ability move the needle in a way that’s consistent with the organization’s strategy and goals

Commitment to LCU’s Mission Statement Core Values

Must successfully complete appropriate LCU assessments

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