Job Analysis 800-1000 words

Job Title: __________Cashier_________________________

Department: _______________________________________

Supervisor’s Name: __________________________________

Supervisor’s Title: ___________________________________

1. SUMMARY OF JOB: In a paragraph, summarize the responsibilities and accountabilities of the job. Include to whom the position reports within the organization. This should provide a “snapshot” of the work this job does and how the job supports the organization’s goals.

Being a cashier requires that I welcome clients into the store. I also answer their questions such as the location of different grocery items. It is also my responsibility to give recommendations to the clients according to what they need. I will be helping the customer to pay for their grocery from the store, and keep the cash for the company until my working shift is finished, and I will pass all the cash, receipts and sales report to the accounting department.

2. EQUIPMENT: List any equipment, machines or tools (e.g. computer, cash register, fork lift) normally used or operated as part of the job.

The main equipment needed by a cashier are a desktop, phone, modern scanning equipment, and also a cash register.

3. JOB RESPONSIBILITIES: Create a comprehensive list of job responsibilities (duties). Categorize the responsibilities into relevant groupings. List the categories/responsibilities either in order of importance with the most important first or by the percentage of time the job focuses on that work.

My main responsibilities as a cashier include welcoming clients, answering their questions and also directing them and recommending different items that they need. I also operate the cash register, scanner and scales among other devices. It is also my responsibility to accept payment from buyers, ensure all prices and quantities are accurate and also print and hand a receipt to the clients. (Levine, A. L. A. G. (2015, May 20))

4. CONTACTS: Does this job require any contact with other departments or outside agencies? If yes, list each contact, describe the type of contact and reason(s) for the contacts, and the duties completed.

This job position requires contacts with the accounting department. The cashier is required to provide a financial transaction report to the accounting department of the business. It also links to the purchases department especially since it automatically updates the inventory. This is important to keep track of the stock as clients continue purchasing different items.

5. SUPERVISION: Does this position have supervise staff? If yes, describe the supervisory duties.

The cashier supervisors have the responsibility to supervise the retail employees. They conduct meetings in which they guide other retail employee on the best ways of handling their duties. They also take disciplinary action whenever it is necessary.

6. DECISION MAKING:

a. List and explain the decisions this job makes while performing regular duties.

b. For this job, what would be the likely result of poor judgement while making decisions or taking improper action? For the employee? For the business?

There are some examples where a cashier can decide on some things without having to consult their supervisor. One of them is when a client asks them about particular items and requests for recommendations on the best. In such an instance, the cashier can advise the client based on their knowledge of the products. A cashier may also decide on how to solve an issue of an angry customer in a case where the supervisor is not around.

The choices made within the store are critical especially in maintaining clients’ loyalty to the store. If the decisions made are favorable to the clients, there is a high likelihood for the clients to be doing their grocery shopping in the same store. The opposite happens in case the decisions were unfavorable to the clients. Hence, it is imperative to conclude that the decisions made would play a key role in maintaining the competitiveness of the store and hence improve the progress of the business.

7. RESPONSIBILITY FOR RECORDS: List the reports and files this job is required to prepare or maintain.

The records kept by cashiers are the cash records.

8. FREQUENCY OF SUPERVISION/CONTACT: How frequently does this job confer with the supervisor or other employees in making decisions or to determine the best course of action?

9. WORKING CONDITIONS: Describe in detail the physical conditions/environment and requirements under which this job works, e.g., inside/outside, standing/sitting, conditions/equipment that could cause injury, etc.,

Cashiers work indoors at most times. However, they could work outdoors when there is an exhibition for the grocery items sold in Greens Grocery store. They are also required to be in uniform. They mostly work in standing condition, so they should a pair of comfortable shoes that fit in the dress code.

10. JOB REQUIREMENTS: Please indicate the minimum requirements you believe are necessary to perform your job satisfactorily.

Education: Minimum schooling High school diploma

Special training Basic mathematical and computer training

Experience: Type necessary Cashier and Customer service experience

Number of years One year

Special skills: High level of customer service skills.

11. SPECIAL QUALIFICATIONS: List any unusual or unique certifications or licenses required to perform this job.

There are no licenses or certification required for a cashier.

12. ADDITIONAL INFORMATION: Provide any additional information you think is important to understand the requirements of this job.

There are various skills that are important for successful cashier profession. One of them is proper communication skills. A good cashier needs to be patient in the way they address people in the store. They should also be willing to listen to clients and also trying to stand on their side. This is the basis for effective communication. ( Song, T., & Wang, A. (2016))

A good cashier also needs to be friendly to the clients and also their colleagues. This would make them easily approachable especially for the reason that their job requires them to interact with different people and clients. This is an important aspect towards ensuring excellent customer service. It would also encourage client loyalty and consequently promote the competitiveness of the business.

The cashier also needs to be understanding. This keeps the clients happy with the service they are offered within the business. It also enables the cashier to be a good problem solver. This quality is also linked to being logical. As the cashier solve different problems that they may face at their work, they would better know the logic of the problem solving procedures so as to maintain efficiency. They may also seek help from other members of the staff whenever it is required.

Another quality of a good cashier is trustworthiness. This is mainly for the reason that they handle a lot of money that run in and out of the business. Being trustworthy implies that they would offer honest services, which is an important aspect of their jobs. Other qualities that a cashier should possess are accuracy, quick learning skills and also proper grooming. An amalgamation of these qualities enables one to offer the best cashier services.

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