Deliverable 1 - Building the Team
Lynette89
JBlair_ImprovingServicesintheOrganization11012019.pptxImproving Services in the Organization
Name: John Blair
Institution Affiliation: Rasmussen College
Date: November 1, 2019
Introduction
Online presence is crucial in business performance.
Gathering information about online and physical environment of business helps in making substantial decisions.
Thus, the entity needs to defines key role among the employees for efficiency.
Online Customer Care
Ensuring optimum user experience can help in understanding quality of services.
The entity can create the role of an Online Customer Care to account collect information about the services (Martin, Mortimer, & Andrews, 2015).
For example, it is easy to utilize Frequently Asked Questions (FAQs) and use the data for analysis.
Emphasis on Human Resource Department
Regular evaluations from consumers can help in gathering data about the performance of the business.
In this case, the Human Resource department can help in analysis and evaluation of employees and customers.
Quality Control Department
Sending a post-contact survey after every travel helps in gathering crucial data from customers.
The Quality Control Department can analyze the data and determine the performance of the entity.
The department will work in collaboration with research team.
References
Martin, J., Mortimer, G., & Andrews, L. (2015). Re-examining online customer experience to include purchase frequency and perceived risk. Journal of Retailing and Consumer Services, 25, 81–95. doi: 10.1016/j.jretconser.2015.03.008
