Week 2 Assignment Position Statement

SKILLS

WORK HISTORY

JA NIYA LADSON ORANGEBURG, SOUTH CAROLINA 29115

803-937-0531 | [email protected]

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Upbeat and Positive Personality Multitasking and Prioritization Issue and Complaint Resolution Building Customer Trust and Loyalty Verbal and Written Communication Calm and Professional Under Pressure

Data Entry and Maintenance Courteous with Strong Service Mindset Responding to Difficult Customers Establishing and Maintaining Customer Relationships Computer Proficiency Proficiency in Microsoft Office and G Suite

Walmart Personal Shopper // Orangeburg, SC // March 2022 to Current

Drove store revenue by offering customers accessories and related purchases to complete selections. Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy. Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty. Tracked substitutions and informed customers of changes. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Food Lion Cashier // Orangeburg, SC // May 2021 to March 2022

Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles. Checked for outdated and overripe grocery items and removed from inventory. Stayed current on available products, store promotions and customer service policies to better serve shoppers. Maintained current knowledge of shelf planograms and end cap plans to merchandise products. Monitored self-checkout systems and provided help in resolving complex problems.

Startek Customer Service Representative // Myrtle Beach, SC // June 2020 to May 2021

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Updated account information to maintain customer records.

Marshall Elementary School Tutor // Orangeburg, SC // August 2019 to December 2020

Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with parents to develop appropriate tutoring lessons. Prepared lesson plans to meet goals identified in students' individualized study plans.

Democratic Party Cook-Off Campaigner // Orangeburg, SC. // May 2019 to October 2020

Participated as a campaigner for the Democratic candidate Drove data-influenced decisions for campaigns and businesses. Demonstrated outstanding collaboration across organization and managed many tasks. Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey. Safeguarded campaign set up for successful measurement by developing learning plans and allowing for measurability.

Bi-Lo Cashier // Orangeburg, SC // July 2019 to June 2020

Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule. Maintained current knowledge of shelf planograms and end cap plans to merchandise products. Stayed current on available products, store promotions and customer service policies to better serve shoppers. Checked for outdated and overripe grocery items and removed from inventory.

McDonalds Cashier // Orangeburg, SC // August 2018 to December 2019

Learned duties for various positions and provided backup at key times. Maintained current knowledge of store promotions and highlighted sales to customers. Used POS system to enter orders, process payments and issue receipts. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Soup Kitchen Server // Orangeburg, SC // August 2018 to May 2019

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Bussed and reset tables to keep dining room and work areas clean.

EDUCATION

ADDITIONAL INFORMATION

Noted special patron requests and followed up with kitchen to confirm delivery.

Project Life Positeen Tutor // Orangeburg, SC // May 2011 to December 2011

Determined concepts needing priority focus of tutorial sessions by reviewing and assessing student work, notes and discussions. Developed enrichment materials resource files for use in tutorial sessions. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Planned lessons for allotted time to strengthen weak subjects and build skills.

Bachelor of Science - Business Administration, Entrepreneurship Voorhees College // Carolina, South // 2023 GPA: 3.89/4.0

ADVANCED DIPLOMA OCSD5 High School for Health Professions // Orangeburg, South Carolina // 2020 GPA: 4.8

ACTIVITIES/AWARDS: , Junior Service League Scholarship Recipient August 2020 – May 2021 South Carolina Life Scholarship Recipient August 2020-Present