CIS450 Assignment Mod 8:

Running Head: TECHNOLOGY IN QUALITY HEALTHCARE 1

TECHNOLOGY IN QUALITY HEALTHCARE 2

Technology in quality healthcare

Jadiam Lopez

Aspen University

Dr. Bonny Kehm

CIS450

08/16/2020

Introduction

Social media is an integral part of people's lives; for example, in American, it has been reported that most people own either computers, tablets, or smartphone all of these internet gargets. In the modern world, companies are using social media as a tool to market their products (Grajales, Sheps, Ho, Novak-Lauscher & Eysenbach, 2014). Businesses commonly use social media like Instagram, Facebook, Twitter to promote their product, offer advisory support to their clients, solve problems that may arise, and to update their clients on the critical changes that may occur in the organization.

Despite the many advantages brought by social media regarding the advertisement of the company's products, it has also resulted in harsh consequences for individuals who are inappropriately using social media. In the case of Taylor verses Somerfield, an employee was fired after posting a video displaying him playing with Somerfield plastic bags on YouTube. The company fired him based on the claims that he brought disgrace to the name of the company. However, the employee was never charged in the court of law since the company failed to prove how the reputation of the company was damaged. Employees should be extra careful not to post controversial statements that may jeopardize their bond with their organizations.

Q1a. Factors to be included in the hospital policy

Social media is an essential platform that creates opportunities for healthcare systems. It allows the healthcare personnel to build relationships which their clients regarding quality health care provision. Moreover, social media channels like Facebook and Twitter will enable the healthcare personnel to develop reliability as thought leaders, share discoveries, receive clients' responses, and share relevant health alerts. Since the healthcare system is crucial in maintaining quality health in the community, the hospital policy regarding the use of social media and smartphones should ensure the general population concerning health matters should access no misleading information.

One major issue that should be included in the hospital strategy is creating one page where health-related issues are centralized monitored by a professional. It is vital to have social media guidelines in one central point to ensure staffs are aware of the limitation of their actions on social media. The use of one social media page to share health issues is a systematic strategy guiding the team on how social media is used across the hospital.

The hospital policy should include an outline of possible consequences to be faced if a staff mislead the public on health issues. Health care personnel have a duty to accurately share and create educational content in social media, which is validated. Healthcare-related matters are sensitive and should not be misleading since they can cause sickness or even fatality, particularly involving invalidated medical usage on some diseases.

The hospital policy should also incorporate health-related apps in their staff smartphones. The healthcare app on the staff's smartphones allows them to verified information concerning questions related to clients on social media. Health-related apps, on the other hand, act as a marketing tool like in the case of the Mayo Clinic in the United States.

The hospital should also include rules guarding the breach of client confidentiality or patient privacy in the social media shared by the healthcare personnel. Where information link into the social media regarding a disease a person is suffering from, particularly diseases perceived as curses in the community, the patient is stigmatized. Stigmatization can lead to other stress-related disorders like depression and stroke. Any data is gained during treatment should be safeguarded at all costs to create confidentiality in the health care system.

Q1b. Potential ethical and legal liabilities for the hospital and employees.

The Health Insurance Portability and Accountability Act (HIPAA) was established to ensure national standards in terms of security, confidentiality, and transmission of the patient data is protected under law. Under HIPAA rules and regulations, it is the breach of patient confidentiality to post a client photo online. In the Navy hospital case, the health care personnel were supposed to be charged under the law for calling a black child a mini Satan’s on the social media platform.

It was a breach of the child privacy, although the child seemed harmed since the doctor never mentioned the name of the child, it was a violation of HIPAA since most people knew the health care personnel and the child. Despite the staffer being fired on the ground of HIPPAA violation, it was also against the rules and regulations of Navy hospital to her employees.

It is against the code of conduct governing the health care employee to mishandle patients based on race. The child was black, and the staffer was a white female health care provider. Mentioning the term mini Satan's to the black child was an indication of racism. Additionally, facing a new baby child to dance a rap song music also compromises the health of the child. The healthcare providers under the nursing code of conduct are meant to ensure the safety of health to all people, not keeping the patient's health at risk.

On the other hand, the Navy hospital could not have fired the staffer without following the rules under the Labor law. The hospital could have presented the case in the court of law and wait for the ruling on whether to fire the staffer if she was guilty or rescue his job if the case rule could be otherwise.

Q2. Do employers have the right to access their employees' posts on social media?

Colleges, current employers, and potential employers, in my view, they have the right to access students’ and employees’ social posts. The employers also, in my opinion, are supposed to access their employees' social jobs when the employee is using e-mails, social networking sites, and instant messaging on the internet gargets owned by the employer during the working time in an organization. The data on social media is crucial in determining the competent employees working towards achieving the organization's goals and incompetent workers used by competitors to gather the company's data and reveal the competitors.

The information on the social media post allows employers to access information on social media as a technique of conducting a background check of the employee. However, the federal laws have rules and regulations protecting the current employees or a prospective employee from been discriminated by the employers based on the social posts on a personal blog. Hence, federal laws protect the employees from being victimized based on national origin, age, citizenship status, race, disability color, and immigration information found in the social media post.

During the hiring process, any company target to employ workers who will positively reflect excellently to the company. As a result, employers have the right to explore as much information as possible regarding the prospective employer, including data from social media posts. An online personal profile can facilitate massive details regarding a person's professional credential information, judgment, and maturity, current employment status, alcoholism, and abuse of drugs and other red flags.

Additionally, there are no federal laws that block an employer from asking his/her employees for accounts name and passwords for their social media platforms. In the past few years, about twenty states have endorsed registration, where the employer will be allowed to access the password and the user names of the social media of the job applicants and employees. However, the law differs from state to state, offering different protection levels to the parties involved in each state.

In recent days, the companies anxious about their proprietary organization data, excessive bandwidth usage, productivity, and enterprise harassment, such as liability for sexual and viral invasions. The employees share all the critical information through the use of websites and e-mail. Therefore, employer monitoring of the internet gargets of their employer and the organization's internet data is a significant deterrent factor to prevent inappropriate computer usage and the internet.

They're all kind of nasty activities done by university students across the world (Curran, Draus, Schrager & Zappala, 2014). It is the university administration to ensure that the students and the institutional reputations are upheld. The students' social media should always be monitored to keep students at toss from diverting their minds from academics to criminal activities. Social media data is crucial in admission and criminal investigation in the universities.

Lastly, apart from the information about the personal blog for example race, gender, immigration, color, citizen status, and disabilities all the other information on social interaction are supposed to be used to make an informed decision by the employers and University institutions on the admission of students and during a crisis in the learning institutions.

Q3. Relationship between quality of care, accreditation, informatics, and reimbursements.

Accreditation is referred to as the process where peer reviewers who are external personnel hired by the healthcare evaluate a healthcare facility's compliance concerning the pre-determined performance principles. Reimbursement in a healthcare organization is the payment made by the patients toward services in the hospital, such as payment to the diagnostic facility, doctors, and payment to other healthcare personnel.

Health informatics is the systematic way of obtaining, analyzing, studying, storage, and managing health data of patients and the organization technologically to use analyzed data during decision making. On the other hand, according to WHO, quality of care is the level at which services in the healthcare system are provided to provide a desirable outcome to a patient. To achieve quality care, healthcare facilities must be efficient, timely, safe, people-centered, and equitable.

Ensuring quality healthcare provision is a target of any healthcare organization. Provision of quality healthcare in an institution is not enough, but the confidence the patient gets towards healthcare provision in an institution is key to the success of healthcare provision. Accreditation ensures there is high-quality health care provision. Accreditation can be conducted can be done by a single accrediting body where the hospital is required to be a fee. Alternatively, the state can take the mandate to inspect, evaluate, and certify from a state survey agent. It is evident that most of the hospitals that are regularly accredited always adhere to evidence-related measures. Thus, ensuring quality healthcare provision.

Improvement of patient health depends on the level of quality of care provided. When the quality health services are provided to a client, soon, they recover from a health condition. For quality health care to be guaranteed, the patient medical history condition is essential, facilitated by informatics (Dorr, Bonner, Cohen, Shoai, Perrin, Chaney & Young, 2007). Informatics ensure the data of the patient is safe and retrievable when needed. Moreover, it reduces the chances of error since there is no duplication of lab testing and medication on a particular disease. Informatics and accreditation ensure hospitals are providing quality healthcare services.

Government programs such as Medicaid and Medicare have contributed immensely by facilitating the accessibility of medication to the unprivileged population living below the poverty line and the vulnerable population of people above the age of sixty-five years old. Medicare, a program funded by the United States government and the federal, has helped patients access healthcare services without payment. Researches have shown that the mortality rate has tremendously among aged people. The reimbursement has enabled universal healthcare provision across many states where the government has catered for the treatment of people of various people. Moreover, reimbursement has ensured that the medical services are enjoyed by so many people, regardless of the economic status of the patient.

In conclusion, the full benefit of quality healthcare provision is realized by incorporating informatics, accreditation, and reimbursement. Adherence of the healthcare organization to healthcare rules and regulations facilitates a continuous quality healthcare provision. Healthcare provision creates confidence from the patients, which enables psychologically to recover from their illness and hence improving the status of the healthcare organizations.

References

Curran, M. J., Draus, P., Schrager, M., & Zappala, S. (2014). College students and HR professionals: Conflicting views on information available on Facebook. Human Resource Management Journal, 24(4), 442-458.

Dorr, D., Bonner, L. M., Cohen, A. N., Shoai, R. S., Perrin, R., Chaney, E., & Young, A. S. (2007). Informatics systems to promote improved care for chronic illness: a literature review. Journal of the American Medical Informatics Association, 14(2), 156-163.

Grajales III, F. J., Sheps, S., Ho, K., Novak-Lauscher, H., & Eysenbach, G. (2014). Social media: a review and tutorial of applications in medicine and health care. Journal of medical Internet research, 16(2), e13.