KY Logistic & Distribution Company IT Decision Paper

Business Statement

KY Logistics and Distribution Company (KYLOD) is a zonal company which has been offering transportation and services for the past four decades. The company provides its services to major cities in the Midwest region of the united states. Their headquarters is located in Chicago, Illinois. They have a total staff of 700 employees, including all the truck drivers. They have several distribution terminals which are located in Chicago, Milwaukee, Green Bay, Fort Wayne Indianapolis, and Grand Rapids, which help to fuse shipping, they also have vehicles including 40 tractors, 80 box trucks, and 80-panel vans. The company’s line of business is highly competitive, and they have shown slow growth due to a sluggish economy. Kevin, the company president, aspires, to see an increase in the rate of 6% per year. They work 24/7, with their salespersons visiting everywhere to market the company and make quotations. A dispatcher at terminal makes a list of freight pickups and drives and follows the routes making the drops at the respective stoppages. The company is reliable and competent in all their transport and distributive endeavors.

Business Strategic Objectives

KYLDO has three particular objectives which it intends to pursue and realize success in the next business year strategically and to give better services to their customers (firstgroupplc.com, 2014). They objectives are discussed below.

I. Focused and Disciplined Bidding

The company is willing to be diligent and straightforward in their bargaining for freight transportation prices whenever they have to compete with another company over a customer (firstgroupplc.com, 2014). They are willing to give it the utmost attention and discipline it requires to have more customers.

II. Bringing through attractive financial propositions

The company is willing to improve its freight services by facilitating better delivery services in Green Bay and Indianapolis to promote the expected 10% growth.

III. Prudential investment in the key assets

Drivers, helpdesk personnel, and accountants, and all the company employees are going to be taken care of in the best way possible (firstgroupplc.com, 2014). Their salaries and work environment are going to be paid keen attention to because the fate of the company lies with them.

IV. Maintain responsible relationships with customers and communities

As a company which values customer relations, we are going to keep on fostering good relationships between us, customers, and the community we serve around us (firstgroupplc.com, 2014). The great partnerships will not only expand our customer base, but it is also healthy for the satisfaction of the services offered.

IT Mission N and IT Vision Statements

IT Mission Statement

To be a time saving, reliable transporters, delivering the best quality of freight in the region with the use of the best technology.

IT Vision Statement

Using technology to transport the future best qualities (SHRM, 2018).

Governance

The company management consists of the President, Vice President in charge of Operations, Chief Financial Officer (CFO) Chief Information Officer (CIO) Sales Manager and a Fleet Manager who is in charge of maintaining safety. The senior officers of the company meet every single week to discuss important company matters and look for amicable solutions. The company IT department is now going to be headed by Jenny, who is the CIO. It is made up of seven programmers who develop and integrates all the company systems, six helpdesk personnel who oversee the six terminals (Stank, Daugherty & Gustin, 1994). The team also includes two network engineers and a financial systems specialist who ensures accurate financial reporting. IT staff support multiple locations. There are 15 servers in the Chicago headquarters which contain all software and data, and a backup unit for all the company information.

Under the able leadership of Jenny as the CIO, the company’s IT department is going milestones. Though they are still awaiting the updating of the older technology that they are currently using, they have been able accurately to make the financial reports without any hiccups whatsoever (Daugherty, Chen & Ferrin, 2011). They have been able to track the freight by locating the first and last destinations. However, they are willing to have something more current, which will enable them to see all freights during all the hours of transportation. They are also doing prodigious fleet management with the current technology that they have. The only challenge that they are having is to maintain the freight scheduling to be reliable to all their customers, which hopefully they will manage if they get a current and UpToDate technology. The company is going to prioritize considering customer satisfaction and safety of the

Inventory of Current IT Systems

IT STRATEGIC PLAN FOR KYPLOD 5

References

Daugherty, P., Chen, H., & Ferrin, B. (2011). Organizational structure and logistics service innovation. The International Journal Of Logistics Management, 22(1), 26-51. doi: 10.1108/09574091111127543