final paper

IT833 Final Term Paper – IT Governance Policies and Procedures Manual

Assignment Type - Individual Paper

Task Type - Individual Project

Deliverable Length - At least 10 - 15 double-spaced pages (with title and references included)

Points Possible - 170

Overview

A U.S. Telecommunication Company has several problems in accessing sales data effectively and

in a timely fashion because of its very basic paper-based process, causing it to lose out to its

competition. An information technology (IT) infrastructure evaluation must be conducted and

analyzed to evaluate the company's nature of business and the need for IT architecture, specifically

for Telecommunication Company. Without fact-finding and statistics, the IT infrastructure will not

help.

Throughout this course, you learned about several aspects of IT governance that will result in a

complete IT Governance Policies and Procedures Manual for a company of your choice. IT

governance formalizes the policies and processes that enforce IT systems and information security,

data management, data policies, business process management, and risk management. You are to

research to support the development of your document, and assumptions may be made when

necessary.

Assignment Description

You will be developing a comprehensive IT Governance Policies and Procedures Manual.

The overall IT Governance Policies and Procedures Manual will consist of the following

deliverables: Project Outline, Governance Framework, Business, and IT Goals and Mission

Statement, IT Support Policies, Training Plan and Continuous Improvement Plan.

Part 1 - Organization and Project Selection – Post your chosen organization and topic in the

Discussion area on or before end of week 6 for approval by the instructor.

(Due date before week 6 - October 6, 2019)

The first step will be to select an organization as the target for your IT governance plan. This

organization can be real or hypothetical and will be used as the basis for this research paper.

The selected organization may already have an IT governance plan in place and still be used as

the basis for the projects in this course. Appropriate research should be conducted to support the

analysis in your plan, and assumptions may be made when necessary.

Part 2 - Assignment Requirements (Due date week 7 - October 13, 2019)

1. Project Outline - Brief description of the organization (can be hypothetical) where the plan will be deployed - Include a list of products or services provided by the company, company size, location(s), and

other pertinent information.

- Summary of the IT systems and major computer and data uses of the company that would be affected by an IT Governance Policies and Procedures Manual

2. Governance Framework - Research and select an IT governance framework to use as guidance in the development of

your IT Governance Policies and Procedures Manual development.

IT833 Final Term Paper – IT Governance Policies and Procedures Manual

- Summarize the key points of the selected governance framework.

- Describe why the selected framework fits the needs of the selected organization.

3. Business and IT Goals and Mission Statement Business and IT Goals

- Create business and IT goals and a mission statement for your selected organization.

- List and describe at least three major business goals for your organization.

- List and describe the IT goals for your organization that will support the business goals.

- List and describe any additional IT goals required to support the IT operations of the

organization, including support of the IT mission statement.

- Discuss any conflicts between the business and IT goals of the organization and address any

changes that must be made to resolve the conflicts.

IT Mission Statement

- Identify the key goals from the Business and IT Goals analysis that will form the basis of the IT mission statement.

- Prepare the mission statement using clear, concise language that addresses each of the key goals you identified in the first step.

4. IT Support Policies

- Create the IT Support Policies section of your manual for your selected organization. The support policies should address incident management, support prioritization, and escalation.

- IT Support Policies

- List and describe the major policies that are necessary to govern the IT support for your

organization

- Policies should include, at a minimum, incident management, support prioritization, and

escalation.

- Additional policies should be included as deemed necessary to create a robust IT support

policy.

5. Disaster Recovery and Business Continuity Policies

- Identify the primary disaster risks that could damage or destroy IT assets, including

computer systems, software, and data.

- Develop a set of policies that will ensure the safety of the IT assets in the event of the

identified disaster risks occurring.

- Establish procedures that will allow the business to continue operation in the event of any of

the identified disaster risks.

- Perform a risk analysis to justify the cost of protection and disaster recovery measures versus

potential financial damage to the business.

6. Training Plan

o Identify the major categories of IT training that are necessary for the organization.

o Describe the goals for each of the training categories.

o Include a summary of how each of the major training categories will be implemented.

• Continuous Improvement Plan

o Describe the purpose of the Continuous Improvement Plan.

o Describe the primary steps required to implement the improvement plan.

IT833 Final Term Paper – IT Governance Policies and Procedures Manual

o Discuss the required involvement of management in the improvement plan.

o Summarize the metrics that will be used to measure improvement and how the metrics will

be collected.

Research Paper Assignment Deliverables:

• Research Paper must be in APA Style - Create a document in Word that contains the following elements: - Title page - Course number and name - Instructor name - Research Project name - Group Members Name - Date - Table of contents, clickable, auto-generated with Max of 3 levels deep-section headings - Research Paper must have at least five works cited of which three must be peer-reviewed

works/articles.

- Grammar, spelling, punctuation, and format should be correct and professional. - Written assignment should be submitted in Word Doc format. - All outside sources MUST be cited and not more than 20% of Origination Verification score.

Assignments will be checked for plagiarism using SafeAssign. Maximum Number of Attempts

allowed for submission is two.

- Name the document "yourname_IT-833_Final_Term_Paper.doc."

- For assistance with your assignment, please conduct library research, textbook, Web resources,

and all course materials. Submission of final paper due in Week 7 – October 13, 2019 @

11:59 PM EST (NOTE: Late papers (up to 24 hours late) will receive a 50% penalty.

Papers not turned in within 24 hours of the due date will receive a grade of ZERO!)

Grading Criteria (170 points):

- Requirements Coverage, Completeness, Content = 20 points - Project Outline = 10 points - Governance Framework = 10 points - Business and IT Goals = 20 points

- IT Support Policies = 20 points - Disaster Recover & Business Continuity Policies = 20 points - Training Plan = 20 points - Continuous Improvement Plan = 20 points - Analytical & Critical Thinking = 10 points - Standard APA Guidelines and Format = 10 points - Grammar & Document Organization = 10 points