week 10

ITS 832

CHAPTER 9

Stakeholder Engagement in Policy Development: Observationsand Lessons

from InternationalExperience Information Technology in a Global Economy

INTRODUCTION

• Methodology • Useful engagementtools

• Factors that support effective tool use

• Foundations of Stakeholder Engagement

• Cases

• Case comparison

• Discussion

• Conclusion

METHODOLOGY

• Policy making increasingly involves stakeholders • Notjust decision makers

• Technology provides many benefits • Supports advanced complex modeling • Allows more stakeholders to participate (engage)

• Stakeholder engagement • Improves acceptance • Increases policyquality • Reducesiterations for re-work

• Two primary questions regarding technology tool use • What types of engagement tools are useful? • What factors support effective tool use?

STAGES OF THE POLICY PROCESS

FOUNDATIONS OF STAKEHOLDER

ENGAGEMENT • Stakeholder engagement enhances

• Accountability • Efficiency in making decisions • Good governance

• Stakeholder • “Any group or individual who can affect or is affected by the achievement of an organization’s

objectives.”

• First phase • Stakeholder identification andanalysis

• Stakeholder engagement • Informing • Consulting • Involving • Collaborating • Empowering

CASES

• E-GovernmentStrategic Planning inAfghanistan

• Renewable Energy Policy for Kosice,Slovakia

• Redesigning the EuropeanUnion’s Inspection Capability

 for InternationalTrade

• Understanding Child HealthOutcomes in New Zealand

• Transportation and Urban Planning Indicator Development in theUSA

CASE COMPARISON

• Points of comparison • Situation andapproach

• Types of stakeholders and participation

• Methodsfor stakeholder identification

• Methodsfor stakeholder engagement

• Tools and technologies used

• Results

SUMMARY

• Stakeholder engagement is worth the effort

• Success starts with care in stakeholder identification

• Engagement helpsbuild consensus

• Tools include • Technology

• Legacy

• Experience helps to select the right tools for current stakeholders