operational excellence assignment 23
Abhi
ITS631-Ch8_ITandOrgLearning.pptxSchool of Computer & Information Sciences
ITS-631- Operational Excellence
Chapter 8 – Information Technology and Organizational Learning
Content from:
Primary Textbook: Jamsa, K. A. (2013). Cloud computing: SaaS, PaaS, IaaS, virtualization, business models, mobile, security and more. Burlington, MA: Jones & Bartlett Learning.
Secondary Textbook: Erl, T., Mahmood, Z., & Puttini, R. (2014). Cloud computing: concepts, technology, & architecture. Upper Saddle River, NJ: Prentice Hall.
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Introduction
Synergistic Union of IT and Organizational Learning
Presents case studies that demonstrate how IT and Organizational Learning occur in the real world.
Examines the processes of how technology and organizational learning can be implemented in an organization and what management perspectives can support its growth to implement forms of organizational dynamism.
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Siemens AG
Siemens AG- from the perspective of the CIO
Use of e-business across 20 discrete businesses
Mission: to create a common road map across different businesses and cultures
Challenge: introduce a new e-business strategy from the top-down in each business in the Americas and then to integrate it with the global firm.
Interrelationships among the CIO and communities of practice:
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Siemens AG – Corporate Oversight
Figure 8.2 shows the corporate CIO oversight and management
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Siemen’s Challenge and Results
Challenges
Transform its CIOs from being back-office professionals to proactive technologists focused on learning to drive business strategy.
The most important component of executive decision making is that trust exists within each community.
The technology must be managed itself.
Results
The executive team realized the CIO alone could not provide business strategy or react quickly enough to market needs.
Strategy required the integration of all aspects of the organization to lead change.
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ICAP Case Study
ICAP Case Study
Financial organization had to reorganize IT to be more than just technical support
Aspects of the operation of a responsive organizational dynamism
ICAP understood the ways electronic trading would affect their business strategy
Challenges
Fear that the traditional voice broker was endangered
To remedy ->presented electronic trading as a supplement instead of a replacement of the voice broker
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ICAP –Responsive Organizational Dynamism
Figure 8.7 depicts ICAP model of responsive organizational dynamism
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Middle Management Community of Practice at ICAP
Figure 8.10 depicts the middle-management community of practice that allowed ICAP to be successful in deployment of organizational change
Figure 8.11 shows the executive community of practice
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HTC Case Study
This case study demonstrates that changes can occur when technology reports to the appropriate level in an organization
Challenges:
Clash between new requirements and the culture
CEO became more involved because CFO was not in a position to lead the changes
The CTO did not have the business skills to integrate IT with the rest of the organziation
Implemented a pilot, then rolled out across the organization
Results:
Importance of executive partnership with implementations
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References
Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9
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