operational excellence assignment 23
Abhi
ITS631-Ch7_ITandOrgLearning.pptxSchool of Computer & Information Sciences
ITS-631- Operational Excellence
Chapter 7 – Information Technology and Organizational Learning
Content from:
Primary Textbook: Jamsa, K. A. (2013). Cloud computing: SaaS, PaaS, IaaS, virtualization, business models, mobile, security and more. Burlington, MA: Jones & Bartlett Learning.
Secondary Textbook: Erl, T., Mahmood, Z., & Puttini, R. (2014). Cloud computing: concepts, technology, & architecture. Upper Saddle River, NJ: Prentice Hall.
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Introduction
Virtual teams and Outsourcing
Virtual teams
Geographically dispersed
Competitive outsourcing abroad – learn how to manage across geographical locations
Barriers of culture and language
Failures:
Caused by poor communication
2
Status of Virtual Teams
Virtual teams render results
Management Considerations
Attribution theory – describes how people typically generate explanations for outcomes and actions
Dealing with Multiple locations
Difficulty in virtual teams is the span of multiple locations.
3
Communities of Practice: Virtual Team Extensions
Table 7.2 – Communities of Practice: Virtual Team Extensions
Externalization
Internalization
Combination
Socialization
Externalization Dynamism
Internalization Dynamism
Combination Dynamism
Socialization Dynamism
4
Tacit Knowledge and Virtual Teams
Transferring tacit knowledge on virtual teams can be difficult. See Table 7.3 that explains this:
5
Dealing with Multiple Locations and Outsourcing
Virtual organizations are often a given in outsourced environments
Offshoring – communications originate in multiple locations
Find a way to deal with multiple time zones
Employees may be employed via various organizations
Revisiting Social Discourse
The expansion of a virtual team communications further emphasizes the importance of discourse and need to rethink how the components relate to each other in a virtual context.
Identity
Skills
Emotion
6
References
Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9
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