operational excellence

Content from:

Primary Textbook: Jamsa, K. A. (2013). Cloud computing: SaaS, PaaS, IaaS, virtualization, business models, mobile, security and more. Burlington, MA: Jones & Bartlett Learning.

Secondary Textbook: Erl, T., Mahmood, Z., & Puttini, R. (2014). Cloud computing: concepts, technology, & architecture. Upper Saddle River, NJ: Prentice Hall.

1

Introduction

The book reviews from a personal perspective the explanation of IT, organizational learning, and the practical relationship between IT and organizational learning.

Utilizes the Ravell Corporation examples throughout the book

2

A New Approach

Fix the Problem

Gather Information

Single loop and double-loop learning

The Blueprint for Integration – day-to-day operations

Enlisting Support

Assessing Progress

3

Resistance in the Ranks and Line Management

Resistance in the Ranks

Political behavior can be detrimental to organizational learning effort

Line Management to the Rescue

Critical for success in transformational situations

IT Begins to reflect

Defining an Identity for IT

Who we are and what is our purpose

Implementing the Integration: A Move toward Trust and Reflection

Through credibility

4

Key Lessons

Defining Reflection and Learning for an Organization

Working toward a Clear Goal

Commitment to Quality

Teaching Staff “Not to Know”

Transformation of Culture

Alignment with Administrative Departments

Vitally important to integrate IT with various departments to increase adoption of organizational learning

5

References

Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9

6