dicussion

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Technology Solutions: Technology One

The business objectives that have been identified include incorporating new

technology that will provide online payment processing, order status, managing

inventory, and shipping, enabling cooperation both internally and externally, and

incorporating online shopping. The first technology that will be incorporated to help

the business achieve its goals and objectives is social computing. Social computing is

concerned with the intersection of computational systems and social behavior to

create social contexts and social conventions through the use of technology and

software. Social computing comprises instant messaging, social bookmarking, email,

social networking, and blogs (Riveni et al., 2019).

Social computing promotes the unique sharing of media or content, enhanced

communication and collaboration in the workplace, and control of the business data.

Through social computing, the business will achieve some of its objectives. It will

promote effective and efficient managing of inventory and shipping, order status, and

promoting cooperation both internally and externally. Social computing will also

increase the efficiency and effectiveness of reporting, and it will provide essential

data to the management for enhanced decision making. Moreover, the adoption of

social computing in the business will lead to increased efficiency in the business's

primary functions, which are planning, leading, organizing, and controlling.

Improving the efficiency of such processes will increase business performance, thus

increasing the business's competitiveness in the market.

Technology Solutions: Technology Two

The second technological tool that will be implemented in the business is the

management of big data and knowledge. Big data is the extremely large volume of

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data sets that may be analyzed computationally to reveal the trends, associations, and

patterns, especially relating to human behavior and interactions. Big data management

is a concept that encompasses the procedures, policies, and technology used in the

collection, governance, storage, administration, organization, and delivery of large

repositories of data. On the other hand, knowledge management is used to collect,

store, sort, categorize, and process data into knowledge (Chierici et al., 2019). That

means that big data and knowledge management entails collecting big data to analyze

the knowledge derived from it.

Big data and knowledge management entail knowing what to capture, adaptation

to changes, determining the business's goals, protecting and securing the data, and

following audit requirements. Big data and knowledge management will be harnessed

to manage the existing brick and mortar processes by proving the necessary reports

from the data collected and analyzed. It will also be used to manage the contacts of

the customers, provide online payment processing, and promote collaboration both

internally and externally by identifying the relevant strategies that need to be

implemented. Big data and knowledge management will also be used to identify

customer behavior insights. That will enable the business to identify the customer

service practices that should be promoted, the goods that should be provided more

often to customers, and effective marketing techniques. Implementing the technology

will enable the business to compete with other larger companies as the technology

will allow the business to be swift and agile in responding to changes.

Recommendations: Technology Solution

To improve the business's competitiveness and enhance its operational efficiency,

I would recommend that the business adopt both social computing and big data and

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knowledge management. Although the two technologies have some overlapping

advantages, each technology will have its role to play in the business. Therefore, to

ensure optimal productivity and efficiency, both technologies should be adopted.

The business will use social computing to enhance communication and

collaboration both internally and externally. It will also promote a better customer

relationship in the business. That indicates that all the stakeholders' relationships in

the business will be enhanced, thus promoting improved productivity. It will also be

used to achieve the company's objective of moving online.

On the other hand, big data and knowledge management will be used to analyze

the business processes and the data collected to identify the business's trends and

patterns. It will also be used t provide insights into the business operations (Pauleen &

Wang, 2017). That is significant in identifying the business areas that should be

improved. It is also essential in determining the success of the business's strategies

that will be implemented. Therefore, big data and knowledge management will be

used to provide insights into the company's future direction.

Recommendations: Overall Benefit

The company will witness massive growth and development if the two

recommended technologies are implemented. They will enhance efficiency in the

business, thus improving the business operations. Social computing will reduce the

communication barriers in the business. That will promote effective communication,

collaboration, and teamwork in the company. Enhanced communication and

collaboration will improve the company's productivity, thus enhancing efficiency.

Social computing will also be utilized to promote customer relationships. Enhanced

customer relationships will promote the business's productivity and effectiveness, thus

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enhancing efficiency in the business.

Big data and knowledge management will also be used to enhance efficiency in

the business. Through big data and knowledge management, the business will identify

the business processes and operations that are performing well and those that are

performing poorly. Thus, effective strategies may be formulated to improve poorly

performing processes. That will increase the efficiency of the business processes and

operations. Moreover, big data and knowledge management will be used to develop

customer trends and patterns. Such trends and patterns will be harnessed to determine

the optimal products and services that should be provided to the customers. It will

also identify the best business practices to enhance efficiency and increase

productivity.

With increased efficiency, effectiveness, productivity, improved customer

relations, improved collaboration and communication, the business will be well-

positioned for future growth. The two technologies will be used to streamline the

business operations and ensure that effective strategies to promote business growth

and development have been implemented. Harnessing the two technologies will make

it easier for the business to move online seamlessly. Thus, the two technologies are

effective for the business.

Decision Matrix

Weight Social

Networking

Big data and

knowledge

management

Artificial

Intelligence

Capabilities 20 15 17 15

Advantages 15 15 13 14

5

Features 25 20 25 23

Cost of

implementation

20 15 15 10

Relevance to

business

20 20 20 5

Totals 100 85 90 67

Score 85% 90% 67%

Rank 2 1 3

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References

Chierici, R., Mazzucchelli, A., Garcia-Perez, A., & Vrontis, D. (2019). Transforming

big data into knowledge: the role of knowledge management

practice. Management Decision.

Pauleen, D. J., & Wang, W. Y. (2017). Does big data mean big knowledge? KM

perspectives on big data and analytics. Journal of Knowledge Management.

Riveni, M., Nguyen, T. D., Aktas, M. S., & Dustdar, S. (2019). Application of

provenance in social computing: A case study. Concurrency and Computation:

Practice and Experience, 31(3), e4894.