Business Goals and Business Processes

ASSESSMENT 1: BUSINESS GOALS AND PROCESSES 1

Business Goals and Business Processes

Jenny Long

Capella University

IT-FP3225 Business Goals for the IT Professional

February 12, 2018

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ASSESSMENT 1: BUSINESS GOALS AND PROCESSES 2

Business Goals and Business Processes

Business goals are the defined ideal result that the company expects to accomplish over a

specific period. This is usually done by the business outlining their goals and objectives in their

business plans. Business processes are the set of activities to accomplish those specific business

goals. Examples of business goals may be to increase profit margin, increase efficiency, capture a

bigger market share, or to provide better customer service [ CITATION Ade13 \l 1033 ].

Company Background

Walmart is a multinational retail corporation and was founded by Sam Walton in 1962,

with headquarters in Bentonville, Arkansas. The company was incorporated on October 31,

1969. Mr. Walton established three basic beliefs in the very beginning and they still remain

today: Respect for the individual, Service to their customers, and strive for excellence. Today

Walmart operates retail business in various formats across the world including: Supercenters,

Neighborhood markets, & Sam’s Clubs. Walmart international locations include Canada, China,

India & Japan to name a few. Walmart is even taking over ecommerce space with an online

presence on Walmart.com [ CITATION 10R18 \l 1033 ].

Business Mission

Walmart’s mission is to save people money, so they can live better, and it is the driving force behind everything they do. Cost leadership is used in order to save costs for the company which then are passed on to saving cost for customers. The idea is to provide a wide variety of high quality, branded and nonbranded, products at the lowest price possible. Walmart procures products at the lowest price possible from manufacturers and then passes those savings on to its customers. Walmart’s products are usually priced 20% lower than competitors. As a result, Walmart generates more profits due to larger volumes sold and reinvests in facilities, equipment and technology [ CITATION 10R18 \l 1033 ].

Business Goals or objectives

Walmart is committed not only to expanding the business to better serve their customers,

but also to improve the communities they serve through their efforts to constantly improve what

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ASSESSMENT 1: BUSINESS GOALS AND PROCESSES 3

they do and how they do it. Through those impacts they are able to achieve the Walmart

Foundation. Service to customers and strive for excellence are the core goals for Walmart

[ CITATION 10R18 \l 1033 ].

Information Systems Used and whether they integrate with business goals

When it comes to Information systems used within Walmart, there is a mess of multiple

systems used which varies from area to area. Walmart has become so massive and each area of

the company acts and plans individual business goals specifically for that area. From Home

Office, Information Systems Division, Market Offices, logistics office and the contact center,

there are multiple areas within those departments and they all used different systems to reach

their individual business goals. Walmart uses various collaborative project management systems

such as Jira, TeamForge and SharePoint. Walmart also uses multiple ticketing and issue tracking

applications such as Service Now, remedy and oracle. The problem with all of these systems is

none of them are utilized throughout the company entirely. Where one area may use Jira to

monitor project activity with issue tracking logged in Service Now, another area within the

company may use TeamForge and oracle issue management system. The issue with this is that

the IT solutions only serve the issue for that particular department but do not fit the needs of the

company as a whole. They are isolated systems and used only in certain areas within the

company which makes it difficult to for work to flow smoothly as an end to end process. This

results in the company having difficulty sharing data and requires taking data from one system,

manipulating it and logging it in another system. This is not effective for business needs and

meets multiple warning signs for failure to integrate business and IT goals. [ CITATION

10R18 \l 1033 ].

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ASSESSMENT 1: BUSINESS GOALS AND PROCESSES 4

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ASSESSMENT 1: BUSINESS GOALS AND PROCESSES 5

References

10 Rules for Building a Business. (2018). Retrieved from corporate.walmart.com:

https://corporate.walmart.com/our-story/history/10-rules-for-building-a-business

Aderinne, L., & Edvinsson, H. (2013). Enterprise architecture made simple. Bradley Beach, NJ:

Technics Publications.

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