Discussion response

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Question

Choose a project with a relatively simple description (building a LAN, designing a web page, inventing a new communication device, etc.). Describe your project scope in a few sentences and then identify at least five significant varied risks associated with the project. Be sure that at least one of them is a positive risk.

Would each of these risks be considered major, moderate, or minor? What degree of likelihood and impact leads you to that assessment?

Would each risk be best addressed by risk avoidance, risk transfer, risk mitigation/reduction, risk sharing, or risk acceptance?

CLASSMATES RESPONSE:

Response 1 (Samuel)

Project: Build a new Patient Portal for a medical practice

Project Scope Statement: Create a new patient web portal where patients can access health records, manage appointments, request a virtual visit and view information about the practice

1. Usability – There is a broad breadth of users that might not be tech savvy in order to be able to navigate the page. Additionally some users may have visual impairment

a. Probability –Medium – We have patients that span all generations, so this might only be a subset

b. Impact – Low – Impact to the overall site would be low, but buy in for older or disabled customers may suffer.

c. Strategy – Limit – Use ADA and WCAG compliance software to validate that site follows best practices for HCI. We could also prototype the interface and validate the majority of patients can navigate without issue

3. Regulatory compliance – HIPPA compliance will be an issue as records need to be managed and patient data will need to be protected according to law. This is related to technical complexity of compliance and interpretation (Maruping et al., 2019).

d. Probability – High – Regulatory compliance impacts all medical operations and governs their ability to conduct operations

e. Impact –High – The amount for violations is high, so it would be best to completely avoid the risk

f. Strategy – Avoid/transfer- Hire experts to ensure that we are in compliance with the letter of the law. If the site gets sued because of noncompliance, this transfers risk to the contractor

5. Security- webserver attacks are frequent, the site may come under attack

g. Probability- High- random scanning and tools makes automated attacks

h. Impact- High- This could shut down operations

i. Strategy- Limit – Establish security controls on password complexity or length or enforce two factor authentication, harden webserver by establishing firewall best practices

7. Durability – Too difficult for staff to update, needs to be easy to update content in order to stay relevant

a. Probability – Low – content managers have come a long way at being effective

b. Impact- Low – this would only impact visibility of operations and events but doesn’t otherwise impact patient experience.

c. Strategy- Limit- Use a friendly content management interface to allow a designated staff member with limited training to update notifications and generic events.

8. Capacity – if we have too many visitors because the site is successful, or requests concurrently, will we able to scale up?

d. Probability – Low – If we anticipate and budget additional capacity for another 50% growth over current patients, this should anticipate enough traffic.

e. Impact- High- This would cause the site not to function.

f. Strategy -Transfer Risk – can offset risk through outsourcing web hosting to a scalable cloud provider

Reference

Maruping, L. M., Venkatesh, V., Thong, J. Y. L., & Zhang, X. (2019). A Risk Mitigation Framework for Information Technology Projects: A Cultural Contingency Perspective. Journal of Management Information Systems, 36(1), 120–157. https://doi-org.ezproxy.umgc.edu/10.1080/07421222.2018.1550555

Response 2 (Babafemi)

Project risks are easily overlooked especially in IT projects because technology projects deal with real-time issues and solutions. Most IT project risks affect the product or company long after the execution phase of the project has been completed and the risk is often gradual. Moeini & Rivard (2019) reported that failure of IT projects can pose an existential threat to organizations and most project failures are manifestations/materializations of unaddressed risks. Technology Start-up companies are not exempted from the risk that faces IT projects and I will be discussing project risks to a tech start-up’s branding project.

The following Risks have been identified for this discussion:

1. Political/Social Trends

2. Identity theft

3. Merger & Acquisition

POLITICAL/SOCIAL TRENDS

A politician can adopt campaign slogans or icons that are similar to the sales slogan, icons, or brand colors of the organization or project. E.g Kraav MAGA company has been erroneously associated with the MAGA political campaign slogan, also an Egyptian company named ISIS was forced to change its identity because of a terrorist organization with a similar name. If this is not properly addressed, end-users may erroneously associate the neutral business organization or project as left or right-leaning. This risk cannot be avoided but can be reduced.

IDENTITY THEFT

A disgruntled current or former employee can expose the source images and libraries of the organization’s brand materials to the public. Competitors can also brand inferior products with the company’s identity. This risk can be avoided by legally protecting all brand materials.

MERGER & ACQUISITION

The brand may change if the start-up is acquired or merge with a bigger organization. This is a positive risk. This risk can be addressed by mitigation.

Reference:

Moeini, M., & Rivard, S. (2019). Responding—Or Not—To Information Technology Project Risks: An Integrative Model. MIS Quarterly, 43(2), 475–500. https://doi-org.ezproxy.umgc.edu/10.25300/MISQ/2019/14505