SERVICE
Are targets defined in SLAs or the Service catalog being met?
Will the service be available and usable when you need to use it?
What if the throughput of Service A doubles?
What is the value in following documented Service Desk procedures?
Does your nonprofit provide services crucial to the incident response?
What is the level of demand for continued services?
How quickly will there be a telephone service?
Has the trustee satisfied itself as to the adequacy of each material outsourcing agreement service providers bcp?
Do alerts indicate unusual service activity?
Which option is a common form of call monitoring in a Service Desk?
Why introduce charging for it services?
Which risk areas are relevant to the listed IT services?
Which process is responsible for ensuring a product, service or process is fit for purpose and that it continues to provide its intended value?
Did you hire new Service Desk analysts?
What are the negotiated service levels and service availability hours?
What is the cost of the service gap?
Which option is a benefit of using Knowledge Management in a Service Desk?
Has the trustee considered whether there are any dependencies between each material outsourcing agreement service providers bcp and its own bcp?
What might your Service Desk do to build a good a relationship with its users?
How will the Service Provider know when it is successful?
Why might a Service Desk use Instant Messaging?
CHECKLIST
1
Which it services are primary for the daily operations?
What is the security encryption offered by the service provider?
What are activities of the Service Desk?
Why service performance against slas monitoring?
Why service reviews are conducted?
Have the emergency services been called?
Are additional technical and advisory services available?
Is the service provider vulnerable to substitution?
Which cryptographic system services proves a users identity?
What is a typical Service Desk situation that would result in frustrated users and low levels of customer satisfaction?
How could demand for products and services be affected – will it grow or decline?
What services / areas are affected?
Is the app an application service provider (ASP)?
Which of options is a wireless device commonly supported by the Service Desk?
What would be the best definition of IT Service Management?
What types of issues should the vendor service desk be contacted about?
What internal professional services and systems integrator partner resources does the vendor offer?
Does the service need to be watched?
What is it that determines how you will charge the customers of the IT Services?
Do you have a place for your staff to go should your usual workplace become unusable to continue to provide services?
How effective is IT service delivery (and identify opportunities and measures for improvement)?
Is there interoperability in the re service technical hazmat equipment?
What is service level management?
Does the service do what you need it to do?
Which of options is a standard Quality Assurance practice found in a Service Desk?
Who will be the primary contact with critical vendors, suppliers, and service providers?
What it systems, applications and services are required?
What is the impact of a high abandon rate in a Service Desk?
Are service breaches being following up effectively?
What number or percentage of service targets is being met?
What is the roll of the service desk during the transition period?
What would impact your ability to restore service on the first contact?
NOTES:
Davidwarner
ITDisasterRecoveryManagementChecklistReportonSERVICE.docx
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