PPT

 How will your emergency management program affect your rates?

 How can a BCM team gain management buy-in?

 What is the main reason for having an Incident Management process?

 Is there an emergency/crisis management team?

 Does your change management process capture and communicate changing requirements?

 Which option is the most common issue when integrating CTI with Incident Management?

 Are the end users of the Print and Output Management function aware of it and conforming to it?

 Are summary reports prepared as defined by management?

 Who will communicate with management and other stakeholders?

 Is the providers management system adequate?

 What is the primary purpose for having an effective Incident Management process in place?

 What is change management and why is it needed?

 What is the best type of questioning to use to disengage a caller whilst ensuring a professional approach to call management?

 Which activity is part of Change Management?

 What are the critical cash management/liquidity issues?

 How will decision-making succession be determined in the event management personnel are unavailable?

 NOTES:

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