This assessment consists of two questions. The first one looks into networking protocol, concepts and standards. The second question looks at SDLC and ITSM.
Question 1: Networking protocols, concepts, and standards [10 marks]
(a) Show the calculations for finding the estimated percentages of overhead for TCP/IP protocol for IPv4 and IPv6 versions.[4 marks]
(b) Compare and contrast the IPv4 and the IPv6 header fields. Do they have any fields in common? [4 marks]
(c) Why is the length of a TCP segment limited to 65,536 bytes? [2 marks]
Question 2: SDLC and ITSM [20 marks]
(a) What new ITSM trends and technologies are surfacing? [4 marks]
(b) Discuss the roles and responsibilities of Incident Manager and Change Manager in ITSM. [6 marks]
(c) How does the Spiral model overcome the limitation of the Waterfall cycle model and the V-shaped cycle model? [5 marks]
(d) Compare and contrast the Waterfall and V-Model of SDLC. Present two cases where each of the models will be best suited. [5 marks]
Please also adhere to the following formatting rules:
1. Please compose the answers to all questions in a document file (doc or docx format). Please do not submit in pdf formats. Please upload the document in the TURNITIN within the deadline.
2. The first page (cover page) of the document file should have the following information mentioned:
a. Your full name
b. Your Student ID
c. Subject Code (ITC544)
d. Assessment item number and name (Assignment 2: Network Protocols, SDLC & ITSM)
4. Each page should have page numbers in “page x of y” format (including the cover page).
5. You need to provide references using APA 6th/7th edition.
Snug
ITC544.docx
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