Begin abstract here.
Begin Introduction Here.
Note: you can start working with your project introduction. As you work with your project through the different units, you may want to review this sections finding opportunities to improve it.
I noticed that you haven’t added support to your statements – APA in-text citations / References. You should list a minimum of two/three different references per each paragraph that you work.
Problem.
The problem with ABC packaging solutions is the company bought out a couple other smaller companies that each use their own ticketing system software. The goal is to establish a new single software for the company to use as a whole.
Please, provide some background of the needs of a ticketing system by organizations. Furthermore, you can provide some information of the ticketing systems that all smaller companies are using.
Organization.
The company I will be implementing this for is a fictional company named ABC packaging solutions. ABC packaging is a pre-established company essentially will be expanding to 1000 employees.
Opportunties to add references and add content to this page will relate to adding information related to packaging solutions type of businesses including operations, structure, personel, and so on.
Outcomes
The desired outcome will be a single ticketing system that any user can access with helpdesk request. The system will have a simple user interface and will auto assign the request to the appropriate department within IT. Tickets will be able to have level of urgency assigned.
You need to define what a ticket system is. Also, the solution that you are providing should be deployed under a high availability clustering solution using a Microsofot Windows Server or Linux operating systems. The reason of the high availability is that the organization and stakeholders won’t be affected if the system is down. Please, introduce concepts related to high availability as you should expande it in the Technology solution section.
Technology Solution (Unit 1 Assignment)
Because information technology departments have a high volume of request, ABC packaging solutions must implement a centralized system that can handle these incidents. The proposed solution
includes the
research
of
at least three ticketing software services that the company would potentially use. The tickets will be contain IT related issues submitted from every department and then distributed to the appropriate section to resolve these issues. Each ticketing system will be installed on a virtual machine with a demonstration of how it works. The goal is to have several solutions that can be considered for their pros and cons. The ticketing system will need the following in order for the company to consider stream lining it as their main software:
Can it be easily accessed and understood by end client users?
Can the tickets be separated into different sections within the department? For example, helpdesk, Networking, Information assurance, Applications.
Is it cost effective? Does it need a subscription or will it be a one time purchase?
Can you apply different levels of urgency depending on the user it is affecting?
Is the system secure? This will be a top priority as tickets could contain sensitive information.
Can it be accessed 24/7? IT is a full time operation the needs to be handled at all hours of the day. The system needs to be fully functional through all of this
.
You need to briefly introduce the three ticketing systems that you selected for your project. The introductions should include the IT environment required for these systems.
Solution
Needs Assessment
Unit 2 Assignment
Technology Solution and Requirements
Unit 2 Assignment
Design
Design Methodology
Purpose and Scope of your Design
Logical and Physical Network Topologies
Technology Budget
Unit 3 Assignment
Design Plan
Logical Network Design
Network Topology
IP Addressing and Network Devices Naming
Networking Services or Technologies
Physical Network Design
LAN Cabling
LAN Technologies
LAN Devices
Unit 3 Assignment
Implementation
Implementation Plan
Unit 4 Assignment
Implementation Detail
Unit 4 Assignment
Testing
Test Plan
Unit 5 Assignment
Test Results
Unit 5 Assignment
Conclusion
Begin conclusion Here.
References
Begin references here. The hanging indent format has already been selected. Be sure to list all references using proper APA formatting.
Appendix
Begin appendix content here.
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IT491-White-Paper-Template-AB-JC-091820.docx
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