Convincing Technology Decision Makers

Nazmuil Rohaman

Business Goals and Business Process

Instructor: Thunder

Capella University

10/26/2021

Business Goals and Business Processes

Working on authoritative norms and cycles by setting up business targets and consolidating IT and business is indispensable to progress. Numerous effective partnerships normalize in guaranteeing IT and business objectives are adjusted in a way that helps the whole association.

Business Mission

To adequately layout or depict the corporate mission, the offered types of assistance, administration needs and the business reason. An association’s statement of purpose should be a straightforward and synopsis delineation of the business' motivation and objectives. Splittech technical support offers and gives innovation administrations to firms that are needing progressed IT administrations backing or general IT support as they don't utilize their own IT staff. Splittech conjointly offers administrations for network firewalls, gadget/endpoint security, video observation and various extra administrations. Splittech uses innovation to notice organization/web uptime, in general dependability, organization/server/workstation security. Considering these administrations, Splittech structured their mission statement “Provide superior IT services administration to education, government and businesses with professionalism and customer services”.

Business Objectives

A cornerstone business process used at Splittech is the utilization of help desk trouble tickets. A help desk trouble ticket can be generated a number of ways, a technician can create the ticket on behalf of the customer, the customer can submit a ticket online from there website or the customer can call the support line and a ticket will be generated based upon the call. Helpdesk trouble tickets are routed to different work queues based on different criteria such as;

New support issue, ongoing or reoccurring support issue, new equipment purchase, equipment replacement or emergency work stoppage issue.

Another vital process is the accounting team and their billing processes for services rendered or items purchased and delivered. Once the help desk trouble tickets work has been completed and the ticket is updated by the technician describing the work that was completed, what quantity time charged to the client and then closed out. This ticket is then forwarded to the accounting department, which processes the paperwork and contacts the client for payment.

Integration of IT systems and business goals

A few key systems employed by Splittech in the day-to-day operations are Simple help remote desktop management, TrackIt helpdesk support ticket software and FOG imaging solution. TrackIt helpdesk support ticket software incorporates trouble ticketing, labor hours, parts and supplies along with overall incident oversight. Simple help remote desktop management software allows technicians to remotely connect to client desktops, laptops, and servers, to trouble and resolve trouble ticket issues. FOG imaging solutions is a network-based computer cloning and management solution to deploy and manage the desktop operating system. All of these services are vital for efficient day-to-day operations and afford Splittech to receive helpdesk support tickets from their clients, remotely resolve many of the reported issues; image computers remotely provide accurate billing information to the accounting team utilizing ticket hours and scope of work [IBM07].

Challenges and opportunities with today's IT systems

IT systems experience varied opportunities and challenges dependent on organization goals such as; Is it the direction of the company to competitively price services? To be the foremost bleeding edge of technically. To have to highest return on investments and profits? Organizations need to be specific and definitive regarding what the overall goals are. Next, the organization must produce a method to deliver on set goals they wish to accomplish.

Developing organizations confront widespread of difficulties since the business develops, in this manner do the difficulties. Differing issues and opportunities require distinctive solutions. With the introduction and adoption of smartphones and the utilization of online social networking, new difficulties have risen.

Companies that are driven based on customer service must be constrained to shield and secure the relationship and to keep up an effective close rivalry. Organizations, despite their size and venue, ought to embrace a 360 mindset for customer benefit, allowing clients to interface through any form, on any gadget at the moment of desire.

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