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Question One

Assignment 3

Deadline: Saturday 04/04/2020 @ 23:59

[Total Mark for this Assignment is 4]

Introduction to IT and IS

IT-101

https://www.seu.edu.sa/sites/ar/SitePages/images/logo.png

College of Computing and Informatics

Question One

1 Mark

Learning Outcome(s):

Interpret the management challenges faced by information systems being implemented in organizations today, and how they affect business and society.

In order for IT to be successful in business, the organization must plan how to use information technology. There are two different methodologies used for that, including the scenario approach and competitive advantage planning, explain each methodology, and discuss the differences between them?

Question Two

1 Mark

Learning Outcome(s):

Interpret the management challenges faced by information systems being implemented in organizations today, and how they affect business and society

Enhancing and optimizing customer retention and loyalty is a major business strategy. Explain why, and list two examples of companies which follow this strategy.

Question Three

1 Mark

Learning Outcome(s):

State the basic concepts of computer hardware and software.

Companies are turning to Customer Relationship Management (CRM) to improve their customer focus. List and explain two of the major application components of a CRM system.

Question Four

1 Mark

Learning Outcome(s):

Demonstrate the use of emerging technology drivers such as Electronic Business, Data Mining and Networking solutions.

Geographical information systems (GIS) and Data Visualization Systems (DVS) are ones of the categories of the Decision Support Systems (DSS).

Discuss how China was able to use these systems in fighting the spreading of Coronavirus COVID-19.

Make sure you reference your work; some marks will be taken if no reference is included.