IST Chapter 5

In-Class Discussion

Chapter 5: Data and Knowledge Management

1. List and discuss the major difficulties that are involved in Managing Data.

2. Describe the characteristics of Big Data.

3. Compare and contrast tacit knowledge and explicit knowledge.

4. Describe the knowledge management system cycle.

Comment on the following two points：

Rene Sanchez 

Activity 6- Chapter 5

COLLAPSE

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#4.Describe the knowledge management system cycle.

 

The KMS cycle refers to the use of modern information technologies. These technologies include: The internet, Intranets, extranets, databases to systemize, enhance, and speed up intrafi rm and interfi rm knowledge management. The purpose of the cycle is to help an organization cope with turnover, rapid change, and downsizing by making the expertise of the organization’s human capital widely accessible. Some of the benefits include improved customer service, more efficient development of products, improved employee morale, and improved employee retention. Considering the advantages of KMS, businesses of all sizes could greatly benefit from making the best use of their knowledge to aid in in production.

The cycle includes the following six steps:

1. Create knowledge -Knowledge is created as people determine new ways of doing things or develop know-how. Sometimes external knowledge is brought in.

2. Capture knowledge -New knowledge must be identified as valuable and be represented in a reasonable way.

3. Refi ne knowledge- New knowledge must be placed in context so that it is actionable. This is where tacit qualities (human insights) must be captured along with explicit facts.

4. Store knowledge -Useful knowledge must then be stored in a reasonable format in a knowledge repository so that others in the organization can access it.

5. Manage knowledge-Like a library, the knowledge must be kept current. It must be reviewed regularly to verify that it is relevant and accurate.

6. Disseminate knowledge- Knowledge must be made available in a useful format to anyone in the organization who needs it, anywhere and anytime.

Janet Nguyen 

Describe the Knowledge Management System Cycle

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Describe the Knowledge Management System Cycle.

Knowledge management (KM) is a process that helps organizations operates important information that involves part of the organization’s memory, usually in an unstructured format. For an organization to be successful, knowledge, as a form of capital, must exist in a format that can be exchanged among persons. Knowledge is information that is contextual, relevant, and useful. Organizations can realize many benefits with KMSs, including best practices readily offered to a wide range of employees, improved customer service, more efficient product development, improved employee morale and retention. Though there are benefits, KMSs also faces challenge such as employees must be willing to share their personal tacit knowledge, organizations must create a knowledge management culture that rewards employees who add their expertise to the knowledge base, the knowledge base must be continually maintained and updated, and companies must be willing to invest in the resources needed to carry out these operations. The KMS cycle refers to the use of modern information technologies. The cycle includes six steps; create, capture, refine, store, manage, and disseminate knowledge. Create knowledge is the process where it is created as people determine new ways of doing things or develop know-how. Capture knowledge is the process where new knowledge must be identified as valuable and be presented in a reasonable way. Refine knowledge is when new knowledge must be placed in context so that it is actionable. This is where tacit qualities (human insights) must be captured along with explicit facts. Store knowledge is the process where useful knowledge must then be stored in a reasonable format in a knowledge repository so that other people in the organization can access it. Manage knowledge is compared to a library; the knowledge must be kept current. Therefore, it must be reviewed regularly to verify that it is relevant and accurate. Disseminate knowledge is the process where knowledge must be made available in a useful format to anyone in the organization who needs it, anywhere and anytime. Please note that these steps are dependent of each other. Meaning they cannot jump from creating to refining before getting captured first. The cycle needs to stay in its chronological order of cycle. Without the five steps, knowledge cannot be created. The cycle can be repetitive each time it finishes a cycle. The results can be processed and applied to different situations.

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