Project: Project Part 2

ISEM 570 Project Description

Organization: Team of 3 – 5 people depending on size of the class.

Part 2

STEP 6

At this point your team presented part 1 in class and you are ready to move on to the second part of this project.

In this step you will each pick one process and one function from the remaining ITIL books of Service Transition (SST), Service Operation(SOP) , and Continual Process Improvement (CSI). Each member of the team will be working on two items and they should be different from the other team members. For example, if John is working on Change Management and Service Desk then the other team members should choose a different process and function.

STEP 7

As a team you should select a different game template from the one your team used in Part 1 of this project.

STEP 8

Each team member should do the research to discover the Objective, Scope, and Value of the selected process and function for their part of the project, part 2.

STEP 9

Just like part 1, each member should build the game with their selected knowledge process and function.

STEP 10

Combine all the games into one “game master”.

Submission and Presentation

Live Presentation

Each team will present the collective project work in class as follows:

1. The team presentation will take about 20 minutes.

2. In a separate PowerPoint

a. describe your chosen “game” template.

b. Show slides on how the game operates.

c. Each person should describe their “game module”

d. Discuss any difficulties you had in creating this work and how they were overcome.

3. Be prepared to answer questions from other teams.

Submission

One member of the team submits the PowerPoint game to Canvas

ITIL 2011 26 Processes and 4 Functions

Figure 3

(Elephant, 2011)

References

Elephant, P. (2011). Definitive ITIL 2011 & 2007 Edition Process & Function Lists. July, 25, 2012.

González Rodríguez, J. P. (2005). Office VBA macros you can use today. [electronic resource] : over 100 amazing ways to automate Word, Excel, PowerPoint, Outlook, and Access: Holy Macro!

PredAnalytics. (2020). Top 25 Gamification Software in 2020 - Reviews, Features, Pricing, Comparison - PAT RESEARCH: B2B Reviews, Buying Guides & Best Practices. Predictive Analytics Today. Retrieved from https://www.predictiveanalyticstoday.com/top-gamification-software/

Silic, M., & Lowry, P. B. (2020). Using Design-Science Based Gamification to Improve Organizational Security Training and Compliance. Journal of Management Information Systems, 37(1), 129-161. doi:10.1080/07421222.2019.1705512

ISEM570_Project_R12.docx