Developing a Technical Plan

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ISEM500-Project2Architecture.pptx

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Project 2

ISEM 500 - O – 2021/ Late Summer

Harrisburg University of Science and Technology

Paulo Martins Nery de Araujo, Naga Srinivas, Priyanka Kogta, Raquel Noblejas Sampedro

Connie's Clothing Store – Team Contribution

Full Name	Contribution	Percentage
Paulo Martins Nery de Araujo	Databases (Part B) The Network (Part B)	25%
Naga Srinivas	Architecture Diagram Cloud Computing	25%
Priyanka Kogta	Mobile App and IoT Strategy (Part A) Web Technologies Being Used (Part B)	25%
Raquel Noblejas Sampedro	Long Range Plan (Part A) Rough cost estimate (Part B)	25%

Here is the team contribution that shows what each member has done, and the percentage of contribution by each team member.

Part A: Application Plan

Application Matrix Year 3

	Business Intelligence Software (IBM)	CRM Software (SugarCRM)	SCM Software (E2Open)	Marketing Automation Software (SAP)	3D Printing In-house System	Finance and HR Management (Workday ERP)	Contract Management Software (DocuSign)
Production
Raw Material Purchasing			X
Engineering/Management			X		X
Raw Material Inventory			X
CAD/CAM			X
Research and Innovation
Research and Development	X				X
Innovation and Applied Research	X				X
Logistics
Product Lifecycle Management			X
QA			X
Supply Chain Management
Procurement			X
Scheduling			X
Monitoring and control	X		X
Warehousing and Distribution
Fulfillment			X
Shipping			X
Finished Goods Inventory			X
Finance and Accounting
Finance						X
Accounting						X

On Year 3, since our strategy is to expand gradually all over the country and invest in 3D printing technology for production and logistics automation, we will consider Research and Development as an independent Business process (outside Production business unit) and use an additional software package dedicated for 3D printing management. However, since 3D printing will play a fundamental role in our company's development, we will manage this business process with an in-house develop software application.

Additionally, our company size will grow significantly, forcing the company to optimize the HR management and accounting processes, combining the used software packages into one unified ERP system, Workday.

We will try and incorporate Business Intelligence results to our Product Development and Innovation processes, enriching our product differentiation with the market knowledge and predicted trends.

	Business Intelligence Software (IBM Cognos)	CRM Software (SugarCRM)	SCM Software (E2Open)	Marketing Automation Software (SAP)	3D Printing In-house System	Finance and HR Management (Workday ERP)	Contract Management Software (DocuSign)
Store Operations
Customer Assistance		X
Store Management/Operations			X
Product Inventory			X
Corporate
Corporate Planning	X			X		X
Business Intelligence	X
Knowledge Management	X
Enterprise Purchasing	X			X
Business Monitoring and Control	X
Human Resources
Payroll						X
Hiring						X	X
Legal
Contract Approvals/Renewals						X	X
Counseling							X
Information Technology
Online Orders and Processing	X	X	X
Customer Service and Assistance	X	X
Product Information		X	X
Marketing
Research	X			X
Promotions				X
E-store fronts	X	X		X

Regarding the applications selected:

IBM Cognos (Executive Support, Rented): it is a web-based business Intelligence suite that provides the company a toolset for analytics, reporting, score carding, and monitoring. It will help the company to identify actionable information from the raw data, facilitating data-driven decision making and supporting the business to make informed decisions. It also reduces the IT dependencies and helps to recognize performance gaps, market trends and revenue opportunities fasters since it is automated and analytics driven.

SugarCRM (Decision Support, Extended): is web-based system that includes functionalities for customer relationship management, salesforce automation, marketing campaigns, customer support, collaboration, and reporting. It will help the company by automatically capturing relevant customer information and propagating it to the rest of the relevant systems to provide a seamless experience for the end-user.

E2Open (Operational, Bought): is a cloud-based, on-demand software for supply chain processes support, including production, inventory, logistics, and channel activity. It will help the company to automate production, distribution and logistics, reducing operational costs and increasing the supply chain agility and resiliency. Furthermore, having an efficient supply chain and inventory management will increase the revenue because of accurate stock and estimations.

SAP (Decision Support, Rented): is an ERP system that provides solutions for marketing, Finance, CRM and customer experience, Supply Chain Management, Human Resources and Business Technology. It will be mainly used for Marketing support in the company, providing omnichannel engagement with the customer and marketing planning and management strategies.

Workday ERP (Transaction Processing, Rented): Workday ERP is a unified SaaS software system for finance, human capital management (HCM), planning, professional services automation, project management, analytics, and business intelligence. It will help the company by automating financial and accounting processes, streamlining the overall sales process and reducing fixed costs.

DocuSign (Transaction Processing, Rented): is a platform that allows automating the entire agreement process, from document generation and negotiation to contract lifecycle management and electronic signature. It will help the company to reduce drastically the time of legal and financial transactions, managing automatically all the agreement lifecycle. Moreover, is already pre-integrated with AP and Workday.

3D Printing Application: it is an enterprise application developed by the company that will manage all processes regarding research and innovation in 3D printing technologies. Since this area is our differentiator, we will invest to create it in-house so we can adapt its functionalities to the company's particular business requirements. It will integrate with E2Open to improve manufacturing efficiency and cost reduction.

	Business Intelligence Software (IBM)	CRM Software (SugarCRM)	SCM Software (E2Open)	Marketing Automation Software (SAP)	3D Printing In-house System	Finance and HR Management (Workday ERP)	Contract Management Software (DocuSign)
Customer Awareness	X	X		X
Customer Service
Customer Support		X	X
CRM		X
Sales
Customer Payments		X				X	X
Selling Chain Management	X	X	X	X
Purchasing	X	X	X			X	X
Customer Order Processing		X	X			X	X

Application Matrix Year 5

	Business Intelligence Software (IBM)	CRM Software (SugarCRM)	SCM Software (E2Open)	3D Printing In-house System	Finance and HR Management (Workday ERP)	Contract Management Software (DocuSign)
Production
Raw Material Purchasing			X
Engineering/Management			X	X
Raw Material Inventory			X
CAD/CAM			X
Research and Innovation
Research and Development	X			X
Innovation and Applied Research	X			X
Logistics
Product Lifecycle Management			X
QA			X
Supply Chain Management
Procurement			X
Scheduling			X
Monitoring and control	X		X
Warehousing and Distribution
Fulfillment			X
Shipping			X
Finished Goods Inventory			X
Finance and Accounting
Finance					X
Accounting					X

In Year 5, the company will continue to grow by opening three more stores in the United States. Additionally, it will invest in reallocating resources in R&D and Innovation and unify the CRM systems. The strategical focus will reside on automating customer service and support processes, reducing time to resolution, and promoting cross-functionality across the EAPs.

The company will take advantage of the SugarCRM Marketing product suite, eliminating the dependency on SAP and reducing fixed costs without loosing functional capabilities. SugarCRM will manage sales automation and marketing processes from Year 5, integrating with IBM Cognos to leverage its analytics toolset.

The rest of the EAPs will remain the same, and the company will continue investing in the in-house development of 3D Printing technologies system.

	Business Intelligence Software (IBM Cognos)	CRM Software (SugarCRM)	SCM Software (E2Open)	3D Printing In-house System	Finance and HR Management (Workday ERP)	Contract Management Software (DocuSign)
Store Operations
Customer Assistance		X
Store Management/Operations			X
Product Inventory			X
Corporate
Corporate Planning	X		X		X
Business Intelligence	X
Knowledge Management	X
Enterprise Purchasing	X		X
Business Monitoring and Control	X
Human Resources
Payroll					X
Hiring					X	X
Legal
Contract Approvals/Renewals					X	X
Counseling						X
Information Technology
Online Orders and Processing	X	X	X
Customer Service and Assistance	X	X
Product Information		X	X
Marketing
Research	X		X
Promotions			X
E-store fronts	X	X	X

	Business Intelligence Software (IBM)	CRM Software (SugarCRM)	SCM Software (E2Open)	3D Printing In-house System	Finance and HR Management (Workday ERP)	Contract Management Software (DocuSign)
Customer Awareness	X	X	X
Customer Service
Customer Support		X	X
CRM		X
Sales
Customer Payments		X			X	X
Selling Chain Management	X	X	X
Purchasing	X	X	X		X	X
Customer Order Processing		X	X		X	X

You attended a conference on Mobile Apps that claimed “ Mobile Apps Can Do Everything”. To prove this claim right or wrong, redraw your Long Range Planning Matrix but use Mobile Apps from Android, IPhone or other suppliers to determine if you can support your entire business with Mobile Apps. Give your conclusions in two sentences (max). Also, IoTs and Cyber-physical systems (e.g., robots and drones) are becoming very popular. Can you find places for these technologies in your Application Matrix.

Mobile App and IoT Strategy

Application Matrix Year 3

	Business Intelligence Software (Power BI App)	CRM Software (Zoho App)	SCM Software (ZoHo App)	Marketing Software (Facebook Pages Manager)	3D Printing (AutoCAD App)	Finance and HR Management (ADP App)	Contract Management Software (DocuSign App)
Production
Raw Material Purchasing			X
Engineering/Management			X		X
Raw Material Inventory			X
CAD/CAM					X
Research and Innovation
Research and Development	X				X
Innovation and Applied Research	X				X
Logistics
Product Lifecycle Management			X
QA			X
Supply Chain Management
Procurement			X
Scheduling			X
Monitoring and control	X		X
Warehousing and Distribution
Fulfillment			X
Shipping			X
Finished Goods Inventory			X
Finance and Accounting
Finance						X
Accounting						X

In Year 3, since our strategy is to gradually expand across the nation, it may be somewhat difficult to support the entire business through mobile applications, but not impossible. We need to ensure that our 3D printing technology is up-to-date with the AutoCAD software, and if we can send our final designs straight to our warehouse so they can be printed.

With our ERPs such as Finance and HR Management, Contract Management Software, Marketing, and Business Intelligence, a lot of mobile applications already exist which we can utilize to run our business online through our apps.

	Business Intelligence Software (Power BI App)	CRM Software (Zoho App)	SCM Software (ZoHo App)	Marketing Software (Facebook Pages Manager)	3D Printing (AutoCAD App)	Finance and HR Management (ADP App)	Contract Management Software (DocuSign App)
Store Operations
Customer Assistance		X		X
Store Management/Operations			X	X
Product Inventory			X	X
Corporate
Corporate Planning	X			X		X
Business Intelligence	X
Knowledge Management	X
Enterprise Purchasing	X		X	X
Business Monitoring and Control	X
Human Resources
Payroll						X
Hiring						X	X
Legal
Contract Approvals/Renewals							X
Counseling							X
Information Technology
Online Orders and Processing	X	X	X	X
Customer Service and Assistance	X	X		X
Product Information		X	X	X
Marketing
Research	X			X
Promotions				X
E-store fronts	X	X		X

Regarding the applications selected:

Power BI App: it is a business analytics service that provides users to be able to create reporting and dashbaords, which can help us monitor data. The company can identify their targets from the raw data, and make decisions to support the business accordingly.

ZoHo App: is a cloud software suite, providing a complete CRM platform, and providing marketing services and human resource solutions as well. When engaging with customers, this is a platform that can help support our company.

Facebook Pages Manager: is our form of marketing that we can use for our customers, so if they have any queries or need customer service help, questions can go through there and we can help.

ADP App: can help us with our payroll, HR and Tax Services. We can use the HCM services provided by them to be able to monitor our income.

DocuSign: is a platform that allows automating the entire agreement process, from document generation and negotiation to contract lifecycle management and electronic signature. It will help the company to reduce drastically the time of legal and financial transactions, managing automatically all the agreement lifecycle. Moreover, it is already pre-integrated with Workday.

AutoCAD APP: this application will help our company to manager the 3D printing technology aspect, where we can also design our products and adapt its functionalites accordingly.

	Business Intelligence Software (Power BI App)	CRM Software (Zoho App)	SCM Software (ZoHo App)	Marketing Software (Facebook Pages Manager)	3D Printing (AutoCAD App)	Finance and HR Management (ADP App)	Contract Management Software (DocuSign App)
Customer Awareness		X		X
Customer Service
Customer Support		X		X
CRM		X
Sales
Customer Payments		X		X		X	X
Selling Chain Management	X	X	X	X
Purchasing		X	X	X		X	X
Customer Order Processing		X	X	X

Application Matrix Year 5

	Business Intelligence Software (Power BI App)	CRM Software (Zoho App)	SCM Software (ZoHo App)	3D Printing (AutoCAD App)	Finance and HR Management (ADP App)	Contract Management Software (DocuSign App)
Production
Raw Material Purchasing			X
Engineering/Management			X	X
Raw Material Inventory			X
CAD/CAM				X
Research and Innovation
Research and Development	X			X
Innovation and Applied Research	X			X
Logistics
Product Lifecycle Management			X
QA			X
Supply Chain Management
Procurement			X
Scheduling			X
Monitoring and control	X		X
Warehousing and Distribution
Fulfillment			X
Shipping			X
Finished Goods Inventory			X
Finance and Accounting
Finance			X		X
Accounting			X		X

In Year 5, the company will continue to grow and by this point, running the business using mobile apps seems like a good idea, as more applications are available and we have actually consolidated some of our EAPs (for example, previously, we were using Facebook for our marketing efforts, but we have learned that ZoHo provides a marketing feature, as well as Human Resources solutions).

The rest of the EAPs will remain the same, and the company will continue to use Power BI through an app, along with AutoCAD for the 3D printing feature.

	Business Intelligence Software (Power BI App)	CRM Software (Zoho App)	SCM Software (ZoHo App)	3D Printing (AutoCAD App)	Finance and HR Management (ADP App)	Contract Management Software (DocuSign App)
Store Operations
Customer Assistance		X	X
Store Management/Operations			X
Product Inventory			X
Corporate
Corporate Planning	X				X
Business Intelligence	X
Knowledge Management	X
Enterprise Purchasing	X		X
Business Monitoring and Control	X
Human Resources
Payroll					X
Hiring					X	X
Legal
Contract Approvals/Renewals						X
Counseling						X
Information Technology
Online Orders and Processing	X	X	X
Customer Service and Assistance	X	X	X
Product Information		X	X
Marketing
Research	X		X
Promotions			X
E-store fronts			X

	Business Intelligence Software (Power BI App)	CRM Software (Zoho App)	SCM Software (ZoHo App)	3D Printing (AutoCAD App)	Finance and HR Management (ADP App)	Contract Management Software (DocuSign App)
Customer Awareness		X	X
Customer Service
Customer Support		X	X
CRM		X
Sales
Customer Payments		X	X		X
Selling Chain Management	X	X	X
Purchasing		X	X		X	X
Customer Order Processing		X	X

Part B: Technology Plan

Computing Platforms

client devices – example: phones, pcs

Internet

Computing platforms:

The computing platform is something which enables to run the computer system with the help of process, operating systems with relevant run time librabries and end users.

Computing platforms has got various capabilities, price ranges right from various devices to advanced computers so that different user needs and data processing workloads can be addressed.

Cloud Computing Strategies:

The company could opt to utilize public cloud as a cost saving mechanism, and ease of access through multiple devices in different locations. Cost reduction can be achieved through renting of cloud space and services instead of owning a server. Also, technical staff working online can cut the cost of having staff placed in various locations.

Business processes computed over the cloud could rely on SaaS providers. Example of services that can be undertaken include Marketing, Human resource management, purchasing, warehouse management, research and development, operations monitoring etc.

Advantages of Cloud Computing:

●Reduced capital and operating costs as organization only pays for the required capacity. There’s an option of temporary purchase of additional disk space when need arises

●There’s flexibility in accessing new technology without high cost risks. It is also easy to revert back to previous technology if the new way isn’t working properly.

●Using cloud computing favors both large and small business. The versatility is good for scaling, whereby the company utilizes the pay-per-use model

●Using established cloud service providers with better security experience increases data safety as opposed to relying on in-house security in cases of small companies.

Computing Platforms

There are list of benfits utilizing cloud computing

1. Cost effectiveness

2. Security towards the data management.

3. Continous availability

4.Spontinous

5.Scalability

6. Enhancement in the productivity

7. Better Performances.

Computing Platforms

Emerging computing technologies - Quantum Computing:

●Quantum computing is fairly still a new technology, and there are a lot of uncertainties regarding its execution in business. Nevertheless, it can be used in advanced cryptography for security of virtual assets for the company e.g designs and other information (Klint, 2021).

●Advanced data analysis is possible through quantum computing. For instance enormous amount of data can be analyzed using computation models that aren’t possible to sustain with digital processing. Pattern matching can allow the company to predict forthcoming trends (Klint, 2021).

The functionality of Quantum computing is to do calculations on the object's state before it is measured. The quantam computing is something related to artificial intelligence where the systems can be utilized for creating virtual environment which can enhance the process rapidly with less expensiveness. The method will also enable the research with latest enhancements.

A conceptual model of databases diagram.

Databases

CRM

customer_id

first_name

last_name

age

gender

city

state

phone_number

Orders

order_id

custumer_id

product_id

unit_price

total_sale

status_code

order_date

payment_date

Suppliers

supplier_code

supplier_name

product_cost

Warehouse

product_id

quantity

date_from

product_type_code

product_price

supplier_code

units_sold

category_id

Distribution

order_id

date_reported

route_id

delivery_status

shiper_name

Customer

This database model is focused on what data is needed and how is organized instead of what operation will be performed on data. Moreover, the main objectives of using this database are:

1- Guarantee that all data objects required for our business model are represented.

2- Be able visualize the database at the conceptual level.

3- This database structure helps to determine the relational tables, primary and foreign keys and stored procedures.

4- to help to have a clear picture of the database, thus, be used by database developers to create a physical database.

5- it will help to identify possible missing or redundant data.

Regardless the time spent during the creation of this database , the results will make the IT infrastructure cheaper and faster. (Taylor, David 2021)

List 10 database queries (first in English and then in SQL) that the company will use most commonly with these databases.

1- Calculate the revenue

SELECT SUM(amount) from(total_sale)

2- All sales that occurred on the beginning fo winter in the USA

SELECT * from orders WHERE DATE (order_date) = '2021-12-21'

3- The whose sale that occurred during winter

SELECT * from orders WHERE DATE (order_date) BETWEEN '2020-12-21' AND '2021-03-20'

4 – When we want to restrict only the 10 best days result, after the 50 result

SELECT * FROM total_sale ORDER BY order_date DESC LIMIT 10 OFF SET 50;

5- Select each date and the total amount of all payments made on that date from the order table

SELECT DATE (payment_date), sum(total_sale) from orders GROUP BY (payment_date);

6 – Select each date and total amount of payments made on that date from the orders table , and then order them in decending order

SELECT DATE (payment_date), as PaymentDate, SUM(total_sale) as Total from orders GROUP BY desc

Databases

This slide illustrates the most common SQL queries that will be used by Connie's Clothing Store. The queries used in this presentation will support managers to identify possible opportunities or problems in their operations. For instance, query number 3 will help managers to analyze the whole sales numbers during the winter, which is the most important season for the company. Those, outputs provided by queries will help analyses if the company reached its goals or achieved profitability.

List 10 database queries (first in English and then in SQL) that the company will use most commonly with these databases.

7 - Analise the cities that selling the most

SELECT COUNT(city), AVG(total_sales) as Avg_sales FROM order GROUP BY total_sales;

8- Analise the that are selling the most

SELECT COUNT (state), AVG(total_sales) as Avg_sales FROM order GROUP BY total_sales;

9- top 10 product sold by unit sold

SELECT * FROM unit_sold, product_id ORDER BY unit_sold DESC LIMIT 10;

10- top 10 categoty by unit sold

SELECT * FROM unit_sold, category_id ORDER BY unit_sold DESC LIMIT 10;

Databases

Business intelligence, Big Data and Data Warehouse Architecture

Databases

ERP

CRM

Databases

External Sources

Data Integration and ELT tools

Structured Data

Semi-structured Data

Unstructured Data

Big Data

Reporting Tools

Interactive Dashboard

Ad Hoc Report

Data Warehouse

Structured Data

The main aspect of Business Intelligence is to supply businesses with actionable insights that will help decision-making. Furthermore, the critical part of BI implementation includes the following technologies, such as data source, ETL, Data Warehouse, Online Analytical processing cubes, Data Marts and Reporting BI tools.

The data warehouse is the core element of this BI architecture. The data warehouse maintains the information predefined format, structured, classified, and purged of errors. Because the data is not preprocessed, will be necessarily ETL tools or data integration tools that will process the raw data from the initial sources and send it to a warehouse in three consecutive steps called data extraction, data transformation, and data loading.

The Big data in this architecture is the data in the enormous form on which technologies can be applied. On the other hand, the data warehouse is the collection of historical data from different operations in an enterprise. Moreover, Big data is technology to store and manage a large amount of data. Differently, the warehouse is an architecture to used to organize the data. Furthermore, big data can handle all kinds of data from unstructured and structured. However, the data warehouse can only take structured data as an input. Besides, Hadoop will be used to better handle the enormous amount of data at Big data. Nevertheless, the data warehouses can not handle an enormous amount of data.

Finally, the company will have Apache Hive on the top Hadoop, providing data summarization, query and analysis.

The network (LAN, WAN, wireless) that will interconnect the computers.

Networks and the Web Technologies

Home Office

Central

Branch

Internet

Cloud

LAN

WAN

This slide illustrates the path that a message takes from source to destination can be as simple as a single cable connecting one computer to another or as complex as a network that literally spans the globe. This network infrastructure is the platform that supports the network. It provides the stable and reliable channel over which our communications can occur.

The network infrastructure contains three categories of network components:

End devices

Intermediary devices

Network media

Also this slide exemplifies the most common network infrastructure that will be use by Connie's Clothing Store

Local-area network (LAN): A network infrastructure that provides access to users and end devices in a small geographical area.

Wide-area network (WAN): A network infrastructure that provides access to other networks over a wide geographical area.

Some technologies that are company would consider using are:

HTML5 and CSS

React

Python and Django

SQL Databases

Jenkins and Docker for containerization

Power BI and Splunk

As far as security goes, we want to make sure that our website is secure to avoid hackers attacking us. Some strategies for that include using:

Input validation

Encrypting our data, especially when we are using web services and APIs to pull queries

Authentication and access control

Ensuring our hosting website is secured through SSL, and being able to implement HTTPS

Constant quality assurance and testing, and being able to detect warnings as well so we can resolve them before it turns into an error

Networks and the Web Technologies

Some technologies that are company would consider using are:

HTML5 and CSS, React, Python and Django, SQL Databases, Jenkins and Docker for containerization, and Power BI and Splunk

As far as security goes, we want to make sure that our website is secure to avoid hackers attacking us. Some strategies for that include using:

Input validation

Encrypting our data, especially when we are using web services and APIs to pull queries

Authentication and access control

Ensuring our hosting website is secured through SSL, and being able to implement HTTPS

Constant quality assurance and testing, and being able to detect warnings as well so we can resolve them before it turns into an error

The high-level budget is $500k, with the following division:

Information Technology – $200K

SaaS infrastructure - $40K

Databases and Data Warehousing-$60K

Network Infrastructure - $30K

Hardware - $70K

Enterprise Applications - $300K

IBM Cognos - $3.6K

SugarCRM - $51K

E2Open - $50K

SAP -$50K

Workday ERP- 20K

Docusign - $24.9K

Networks and the Web Technologies

All the estimations have been done for one year, but IT costs and EAPs will vary depending on if they are purchased as a SaaS or as an on-premise/perpetual license solution.

In the estimate for IT infrastructure, we are considering spending most of the budget in required hardware and cover the computing costs with cloud-friendly systems:

Enablers to support SaaS infrastructure with cloud providers such as AWS or Google Cloud, that support the web technologies mentioned previously and have pricing calculators available. The cloud infrastructure recommended for SMB for AWS is around $3K per month, depending on the data storage and data balancing requirements.

Databases and Data Storage, with Apache tools which are free so we would need to only pay for the physical storage (database hardware)

Network infrastructure to develop private and public networks that the company will use.

Possible Hardware needed for in-house development and support other IT functions, which are usually a high cost upfront but it is amortized during the following years.

For enterprise applications and ERP systems, supposing the estimate is from Year 3:

IBM Cognos, which we will start renting as a service until we see real value. Price depends on the number of concurrent users of the platform ($10x30usersx12months=$3.6K)

SugarCRM and E2Open are covering critical activities for the business, so the company will spend more in these two applications to own them.

Price depends on number of concurrent users and type of CRM solution chosen for SugarCRM. We suppose we will have 25 users and a Sugar Professional Solution ($85x50usersx12months= $51K)

For E2Open, we will acquire a perpetual license and require some integration.

SAP ERP, rented as a service until it returns some business value. We will use their cloud limited license for CRM with 30 users (130$x30usersx12months=$50K)

Workday ERP, rented as a service. Price is per user and per year of contract (100$x200employees=$20K)

Docusign, also rented as a service to cover our legal bases when the company is managing legal documents. We will use their Standard plan and it will be based on the number of concurrent users ($25x83usersx12 months= $24.9K)

Part C: Hands-On Experiments

Digital Transformation Game - Priyanka

SPACE Games - Priyanka

Games Used: Digital Transformation Game, PISA (Enterprise Modeler, Network Advisor), Business Strategic Planning Game, Project Failure Game

Lessons Learned:

Creating a strategic business plan when you first build your company helps to determine how you can attain those targets, and if you should change your objectives to meet your goals. It is important to do that initially, so you don't have to change a lot later

It is good to note ways that your business may fail, so you can avoid repeating that mistake if you are on that path to do so. Learning about the ways that you can be successful can encourage other companies to follow your model to succeed.

Digital Transformation Game - Naga

SPACE Games - Naga

Click to add text

Games Used: Digital Transformation Game, PISA (Enterprise Modeler) Business Strategic Planning Game, Cost Benefit Analysis Game, Task and Team allocation Game.

Lessons Learned:

Analyzing the unexpected scenarios in the business, identification and catogorization in the cost with the benefits, performing analysis of everything in sensitive way.

Budgeting process in the project in terms of allocation of resources in the project so that tasks can be completed in time within the allocated budget.

How to take political, Economica, legal and environmental factors in the business mainly because these factors play key role in the successs of the business

Digital Transformation Game - Paulo

I was not able to use my own SPACE account because for some reason my account expired and I could not create a new one (An error was happening). Thus, I used guest account.

Digital Transformation Game - Paulo

Games used: Mobility Planning Game, Business Strategic Planning Game and PISA

1 – Helps visualize all the business process that is necessary to help the business model

2- The importance process of control. Otherwise, the company will not be able to better manage the risks and costs.

I was not able to use my own SPACE account because for some reason my account expired and I could not create a new one (An error was happening). Thus, I used guest account.

Digital Transformation Game - Raquel

SPACE Games - Raquel

Games Used: Digital Transformation Game, PISA (Enterprise Modeler, Application advisor), Business Strategic Planning Game, Mobility Planning

Lessons Learned:

It is critical to identify the business' primary activities when doing an enterprise application architecture, protecting critical business processes with in-house development instead of buying or renting

We can rent first some applications and buy them after if we see long term business value

Our Enterprise Architecture and IT infrastructure should correctly identify the functional blocks and enable mobility planning when competing in a highly fluctuating market such as retail.

References

A.Umar. (2020). Digital enterprises and digital services - chapter four.

Taylor, David (2021, August 28). Data Modeling: Conceptual , Logical, Physical Data Model Types.

Amazon Web Services (2021).AWS Pricing Calculator. https://calculator.aws/#/

IBM (2021).Cognos Analytics Pricing. https://www.ibm.com/products/cognos-analytics/pricing

SugarCRM (2021). SugarCRM Pricing tool. https://www.sugarcrm.com/pricing/

E2Open (2021).

Workday Solutions (2021). Workday ERP Solutions. https://www.workday.com/

Docusign (2021). ESignature plans and pricing. https://www.docusign.com/products-and-pricing

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