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IS531_Lecture-11.ppt

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Lecture 11

Information Systems Training

(Chapter 11)

Learning Objectives

Significance of training in systems implementation

The training plan and its components

Issues in identification of training needs

IS 531 : Lecture 11

The Significance of Training

Healthcare workers use information systems to access and document patient information
Training plays a vital role in the adoption and integration of computer technology in healthcare
IT/IS proficiency is a required skill for healthcare professionals, not a “nice-thing-to-have”

IS 531 : Lecture 11

The Training Plan

Must align with the organization’s strategic initiatives
Provide blueprint for how employees will learn new computer skills
Focus on the development of knowledge and skills in an organized way
Design to ensure instructional success

IS 531 : Lecture 11

Training Plan Components

Philosophy
Identification of training needs
Approach
Resources
Timetable and training schedule
Budget
Evaluation strategy

IS 531 : Lecture 11

Philosophy

Instruction at a dedicated time close to the go-live date
Removed from work area
Independent to other work responsibilities
Free of work-related distractions and interruptions

IS 531 : Lecture 11

Training Needs Identification

Who
What content area
When
How
How long
Where
With what equipment

IS 531 : Lecture 11

Training Approach

Follows needs assessment
Determines
Content
Instructional interventions
Delivery methods
Creation or purchase of training materials
In-house trainers vs. outsourced training

IS 531 : Lecture 11

Resources

Where will the budget for resources come from?
Salaries for trainers, support staff, replacement staff, and employees
Who will coordinate training?
Who will teach?

IS 531 : Lecture 11

Timetable and Training Schedule

Coordinated with go-live date
Considerations:
Number of persons to be trained
Amount of time required to train each user group
Amount of time needed for all training
Budget requirements
Enough time for knowledge transfer, practice, and application of skills

IS 531 : Lecture 11

Evaluation

Proficiency testing
May be done electronically
Can provide immediate feedback
Reflects need for basic skills to perform job
Pre- and post-training assessments
Must consider needed remediations

IS 531 : Lecture 11

Issues in Identification of
Training Needs

End users
Training class content
Class schedules
Equipment requirements
Training costs
Training center
Training approaches
Training materials
Proficiency assessments

IS 531 : Lecture 11

Systems Users

End users : healthcare workers who use an information system to view or document client information
Grouped by job class responsibilities
Users who perform similar functions constitute a “class”
User classes determine applications, level of access needed, training content, training time needed

IS 531 : Lecture 11

Training Class Content

Computer-related policies: user account, ID
Access privileges
Human factors: anxiety, uncertainty
Computer literacy
Workflow changes in new system/application
Screen and system “freezes”: why, what to do
System idiosyncrasies disrupt user’s comfort zone

IS 531 : Lecture 11

Training Class Content . . .

Electronic help: manual, context-help, online
Error messages: missing info, data entry error
Error correction: automated, manual
Maintenance and basic troubleshooting
Downtime (planned, unplanned) procedures
Retrieval of information and other functions
Realistic situations

IS 531 : Lecture 11

Training Schedule

Length of training day
Off-shift and weekend classes
Overtime vs. part of regular work hours
Training before or after workshifts
Preparation time for classes
Convenience of training location

IS 531 : Lecture 11

Training Equipment

Hardware, software, and environment requirements need to mirror those in the work environment.

IS 531 : Lecture 11

Training Approaches

Advantages , Disadvantages, and Effective Tips,
Ref. Table 11-2 (pp.223-224)

IS 531 : Lecture 11

Training Approaches

Instructor led
Technology based
On-the-job training
Blended approach
Adjunct aids

IS 531 : Lecture 11

Instructor-Led Training

Classroom techniques that engage the participants, such as active participation, group activities, hands-on exercises, and other various instructional approaches enhance attention and learning

IS 531 : Lecture 11

Technology-Based Training

Uses technology to teach technology
Computer-based training
Web-based training

IS 531 : Lecture 11

On-the-Job Training

Appropriate for short sessions
Subject to interruptions
May or may not catch all the people who need training

IS 531 : Lecture 11

Blended Training Approach

Maximize knowledge retention
Target different learning styles
Encourage active participation

IS 531 : Lecture 11

Training Materials

Must be well designed and reflect “real” system
Learning aids: to supplement training
Job aids: written instructions for use in training and work settings

IS 531 : Lecture 11

Trainer Selection

Internal vs. external trainers
Teaching skills, experience, ability to interact with others, familiarity with different training approaches
Must understand various user classes and job needs
Centralized versus departmental training
Core set of internal trainers from own personnel ranks
Super users: understand department workflow, can serve as peer mentors

IS 531 : Lecture 11

ROI from Training

IS 531 : Lecture 11

Return on investment should measure by employee’s job satisfaction and retention.
Well-trained attain required skill levels in less time, ask for less assistance, spend less time to correct errors

IS 531 : Lecture 11

Training Nonemployees

Significant numbers of office staff members and students require training and access
Must consider this population in the overall training plan
Organization may not have benefits

IS 531 : Lecture 11