Remote and Distributed Management
marianasbuilt
IPSec_Case_Study.pdf
IPSec provides remotely-delivered managed security services.
When IPSec’s customers entrust them with the management, monitor- ing and maintenance of their information security solutions, they expect that the company knows the operational condition of their environment at all times. Should the primary communication path become unavail- able, IPSec requires a backup method to ensure it can reach its service level agreement objectives.
When outages occur, IPSec workers have needed to physically attend the customer’s data center to assist in resolving any issues. This re- quires personnel travel to perform basic diagnostic functions, delaying the time to resolution and increasing costs.
Their Challenges: Create a redundant path for reliable connectivity with solutions managed and monitored by IPSec Gain remote access to offline systems in distant locations Reduce costs associated with personnel travel for basic diagnostic functions Honor client service agreements while improving the value offered to clients
Utilizing Opengear’s Smart OOB™ solutions featuring embedded cel- lular capabilities has provided IPSec with very affordable out-of-band access for redundant management paths and increased IT Resilience.
SMART SOLUTIONS FOR RESILIENT NETWORKS
SUMMARY THE CHALLENGE
Industry: Information Security
Customer Profile: IPSec specializes in information asset security, providing technological expertise in how to mitigate risk to business by implementing end- to-end solutions that protect invaluable intelli- gence, data and information. The company acts as a guardian of business confidence, providing high level protection and optimal assurance of an organization’s security posture. Based in Australia, IPSec works with all industry verticals and supports assets of customers with an inter- national presence.
Objectives: Provide reliable backup connectivity in the form of a redundant path for solutions man- aged and monitored by IPSec
Render maintenance personnel travel costs and time expenditures unnecessary
Maintain IPSec’s connections to clients world- wide via secure cellular out-of-band
Opengear Solution: IPSec has utilized Opengear solutions with embedded cellular to provide an affordable out-of-band redundant management path.
Results: Cellular out-of-band connections ensure connectivity with remote client sites
Maintenance and diagnostics are now performed remotely, saving time and money as personnel no longer need to travel to remote sites
IPSec considers Opengear solutions a key piece of their future remote management plans
Opengear Keeps Information Security Technology Connected and Data Protected Even During Communication Outages
“IPSec frequently encounters situations where remote access to devices cannot rely on the customer’s Internet service and could lose the ability to communicate with solutions it has responsibility for. When IPSec investigat- ed ways of achieving effective out-of-band (OOB) management it identified Opengear’s range of IP to Serial devices, with 4G wireless Internet access, as a very cost effective method of achieving OOB management.”
- Benjamin Robson Director of Operations
IPSec
© 2015 Opengear, Inc.
© 2015 Opengear, Inc.
THE SOLUTION:
IM7248-2-DAC-L INFRASTRUCTURE MANAGER
IPSec deployed Opengear products within its customers’ IT environments to provide redundant paths of communication to the devices under its management. Utilizing Opengear’s remote management technology — with out-of-band embedded cellular capabilities — allows IPSec to provide a level of confidence to customers that would otherwise require more expensive secondary communication paths. To that end, Opengear allows IPSec to perform diagnostics checks quickly in the event of critical communication failures, without needing personnel to visit locations.
IPSec has used Opengear for over five years (including IM, CM, & ACM product fam- ilies) with consistently positive experiences. They consider their Opengear solutions a very stable and fit-for-purpose technology.
IPSec has been particularly impressed with the reliability and flexibility of the Opengear implementations. With the more recent introduction of 4G networking, they view Opengear solutions as critical to their future plans for managed services.
Additional benefits to IPSec and their customers include: Greater trust and reliability that information protected by IPSec remains secure Improved business confidence and trust as clients know IPSec is doing its job even during primary connection outages Diagnostics and maintenance are performed quickly remotely In an industry all about assurance, IPSec is secure in its position as an al- ways-on service
“Since adopting the use of Opengear’s IP to Serial devices in 2009, IPSec has come to rely on the robust engineering, security and flexibility of Opengear’s OOB management solutions and has had excellent experiences with their technical support team.”
- Benjamin Robson Director of Operations
IPSec
Opengear IM7200 Infrastructure Management Benefits:
About Opengear:
Founded in 2004, Opengear delivers next generation intelligent solutions for managing critical IT and communications infrastructure. Opengear smart solutions equip our customers’ networks with smart automation and bulletproof resilience, enabling them to optimize technical op- erations and secure business continuity. The company is headquartered in Sandy, Utah, has R&D operations in Australia and sales offices in Europe and USA.
USA Head Office 630 West 9560 South, Suite A Sandy, UT 84070 +1 888 346 6853
Australian Office Benson House, Suite 44 2 Benson Street Toowong QLD 4066 +61 7 3871 1800
EMEA Office Herschel House 58 Herschel Street Slough, SL1 1PG, UK +44 20 8133 4255
Complete and comprehensive out-of-band management with Smart OOB™.
Built-in TFTP server & 16GB flash storage for remote configuration
Internal 4G LTE modem and Failover to Cellular™ enables network resilience
Top of rack deployment to monitor, access and control network, server and power infra- structure, even during network outages
Military-spec security, FIPS 140-2 validated encryption, stateful firewall, & OpenVPN
Environmental and physical sensor alarm notification via SMS, SNMP or Nagios
Automatically detect and recover from network outages and repair equipment faults
Minimize MTTR and increase MTBF. Proactive problem identification, quick notification and automated remediation reduce operating and downtime costs
Ensure uninterrupted availability. Transparent automatic failover and always-on Smart OOB access keep the business up and running
Understand everything that affects uptime. Monitor and control virtually everything, including the physical environment, prevent disruptions
Increase efficiency and reduce human error. Equip every rack with virtual remote hands in lights-out data centers and colocation cages
Leverage existing tools and work- flow. Integrates with standard management tools and existing infrastructure
