Why is it so important for banking industry to consider the factors of privacy in policy-making?

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Introduction.docx

ONLINE POLICIES TO ENSURE CUSTOMER PRIVACY IN ONLINE BANKING

Introduction

With evolution in Information technology, many industries have extended their operations by going on internet. Information management primary focus was on technology initially, but later companies realized that information will be valuable to organization only if certain policies and procedures are implemented to control, govern and monitor the analysis, use, access, protection and retention of that information. Banking industry has undergone structural and performance changes over time and online banking transformation is the latest among all transitions, there are not many innovations that has transitioned the business of banking as soon as the online banking revolution. This transition enabled banking industries to offer its services to their consumers anytime and anywhere. Online banking was first implemented in US called Security First Network Bank since then this development had wide spread across all countries. Services offered by online banking has been categorized into three levels, the first one is considered as basic i.e., bank’s websites which is used to share information regarding the different services and products offered to the new and existing customers by the bank and also for answering basic queries of the customers, the second level is called transactional websites which allows its customers to provide their information or submit applications for services offered, view their account balances, access any other available services but this level doesn’t allow any fund-based transactions, and the third level is considered as fully transactional where customers can perform fun-based transaction and pay any other bulls or make any purchases. Online banking also came with many potential risks which increased the necessity to enhance the mechanism of risk prevention, to escalate the formation of standards and laws relating to e-commerce, and to strengthen the information development. The research will be primary focused on the following question: Why is it so important for banking industry to consider the factors of privacy in policy-making?

Background

Ensuring privacy is very vital objective in every organization as it relates to the trust of its customers. Though online banking has made all the operations user friendly it also created many challenges in terms of privacy of personnel and financial security. Cyber-thieves took the advantage of this evolution by pretending and accessing the online account illegally to rob money and this also led to the exposure of personal and private information to the hackers. Governance of information has emerged into banking industry to overcome such threats and control the movement and creation of information. The main objective of information governance and policy inventions in banking domain is to avoid the unauthorized access to the data, to shield the frequent use of database and network that add value to organization and customer, and to prevent the deliberate or unintentional distortion or destruction of information. In this research privacy issues that impacted operations of three different banks will be discussed and what policies have been implemented to prevent any such privacy issue in future.

References

Mark, O.G., Mahendra, K.S. (2016), Data Security in Rural Banking Sector: A Case Study in Ashanti Region. Retrieved from: https://www.ijarcst.com/doc/vol4issue2/ver2/mahendra.pdf

Rajpreet, K.J., Ravinder K.S. (2013), Study of Online Banking Security Mechanism in India. Retrieved from: http://www.iosrjournals.org/iosr-jce/papers/Vol13-issue1/R0131114121.pdf?id=7416

Faria, F., Maçada, A.C., Kumar, K. (2013). Information Governance in the Banking Industry. Proceedings of the Annual Hawaii International Conference on System Sciences. 4436-4445. 10.1109/HICSS.2013.270.