Final Paper Service Project

Group Members:

Interview Date:

1. As a business owner (or an employee within this business/organization), what are the challenges that you have experienced or are still experiencing during the COVID-19 pandemic? (ask probing questions when necessary)

1. How do you tackle these challenges? (ask probing questions when necessary)

1. What actions did you take to stay connected with your customers when lockdowns were implemented?

1. Are you taking a different approach to engaging your customers now that social distancing and other preventive measures have been somewhat relaxed? (ask probing questions when necessary)

1. Do you see any business opportunities arising from this challenging time? (ask probing questions when necessary)

1. Is there anything else that you would like to share?

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